I'm helping my sister-in-law with her new D* install. We requested an HR-24 box for her but unfortunately the installer did not have any available. They didn't tell her that until the morning of the install. When he did arrive, it was an HR-20! I am going to call Solid Signal for her to see if we can order her an HR-24 and once that comes DirecTV said we can send the HR-20 back. Just curious though, has anyone ordered through Solid Signal to get the box they wanted for a first time install? How was the process with DirecTV once the new box came? At first the installer wasn't even allowed to finish the install if we didn't accept the dish. However, after talking with DirecTV she said to finish the install then swap boxes once it arrives. I just want to make sure she doesn't end up paying for the HR-24 since the HD DVR is free with this first time install.