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New, less than stellar install, advice?

Discussion in 'DIRECTV Installation/MDU Discussion' started by bbartilson, Sep 7, 2012.

  1. Sep 7, 2012 #1 of 29

    bbartilson Cool Member

    Sep 7, 2012
    Not sure if I should post pics in the shame thread, but it's not very nice.

    HR24/500 2x H25/700 and Whatever the HD Tivo is, THR-22 I guess.

    Unfortunately, the cosmetics of the install are not chief among my concerns.

    The real concerns are:

    1. There are trees obstructing the view of the 110 satellite. I'm no satellite guy, but I know that trees grow upward - I do not imagine this problem will get better, with LOS trouble potentially spreading to other sats.

    2. The installer took my receivers offsite to activate them (to a buddy's house?), as the receivers refused to activate without good signal from all satellites.

    Receivers report diag code 43-72-840, 43-72-066, and 43-72-958. I didn't write down what the Tivo says, but it's pissed as well.

    So far I'm impressed with the hardware and software, enough that I am willing to explore installing a mast or tower to get the height I need for a proper LOS on the dish.

    However, the installer insisted that 110 "is not important" and "they don't use that one anymore". He also was illiterate enough that he couldn't read the word 'interrupt' off the screen when on the phone with his supervisor, so his credibility is about in line with my opinion of his general competence: not good.

    Opinions? I can't fancy myself letting all of this slide, but I'm not sure whether 110 "really doesn't matter", or to what level of detail I ought to report this back to dish. Overall, I wouldn't want to subject anyone to the hack job I got for an install, and I'm not picky.

    Thanks for any input.

  2. Sep 7, 2012 #2 of 29

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    110 hasn't had anything for us in a long time, so that much is correct.
  3. Sep 7, 2012 #3 of 29

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    All of your HD signals come from the 99 and 103 sats.

    Why don't you read and post the signal strengths of all the sats.

    43 says it is a low signal error.
  4. Sep 7, 2012 #4 of 29

    wallfishman Icon

    Dec 31, 2008
    can you post some pics from behind your dish , showing your line of site. and your signal levels. and your are right its only gonna get worse. I cant remember any jobs where 99 - 101 - 103 and 119 all passed but 110 failed. so likely theres more failing than just the 110
  5. Sep 7, 2012 #5 of 29

    carl6 Moderator Staff Member DBSTalk Club

    Nov 15, 2005
    Seattle, WA
    Unless you need 119 for local SD stations or are subscribed to a Spanish programming package, a 3-LNB dish that only looks at 99, 101 and 103 would have been the proper choice. The installer should NOT have taken the receivers off-site to activate them, that's cheating.
  6. Sep 7, 2012 #6 of 29

    texasbrit Well-Known Member

    Aug 9, 2006
    Just call DirecTV and ask them to send out a supervisor to look at your install.It is completely dishonest for the installer to move the receivers somewhere else to avoid DirecTV's install verification procedure, which would not have allowed him to activate the receivers with poor signals.
  7. Sep 8, 2012 #7 of 29

    inkahauts Well-Known Member

    Nov 13, 2006
    That installer should be fired. That's terrible that he took them elsewhere to activate them. Don't allow this to stand, as others have said. That's just ridiculous...
  8. Sep 8, 2012 #8 of 29

    bbartilson Cool Member

    Sep 7, 2012
    I live downtown, so there isn't much space in between the houses. I guess I can throw a ladder up and get real LOS pics if they will help.

    Signal strength is good on everything except the 110.

    There is no spacious difference in numbers between tuners on a receiver, transponders per satellite, or for that matter, between receivers. So I only wrote down values for T1 of the HR24:

    SWM 100
    99 92
    101 96
    110 62
    119 96
    99(s) not found
    103(s) not found
    103(ca) 90
    103(cb) 94

    Here are the best of the pics and the trees I could get without climbing the ladder.

    The shot of the side of the house is where the cable wasn't dressed at all. I'm not usually picky, and would dress the wire myself if I was gonna be, but there isn't enough slack for me to clean it up.

    The last pic is the (rather neat) Dish Network install. They guy who did that install was righteous, and quick. If you didn't read the other thread, the guy who did my DTV install showed up at 8:40AM and left for the day after 6PM.

    Thanks for all the input.

    Attached Files:

  9. Sep 8, 2012 #9 of 29

    peano Icon

    Feb 1, 2004
    The trees are not an issue. 103 signals look good. What is 99(c)?
  10. jimmie57

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    Those trees look like they are in the way, especially in pic 2, 3, 4 and 6. It is difficult to tell with the dish way up there.
    Is pic 6 of the Dish networks dish ? It appears to be in a much lower and different part of the house ?

    Have you been to dishpointer.com ?
    You can type in your address,
    Go down the page to the drop down for the satellite choices, move way down the page to the multi sat, choose the DirecTV 99, 101, 103, 110 and 119.
    Go back up to the address and click on Go. On the right side of the page is a check box. If you check that it will show you where your obstructions are.

    I would have them come back.

    However, if they come back and the trees are in the LOS of the dish, they might terminate the account. Others on here will know for sure.
  11. bbartilson

    bbartilson Cool Member

    Sep 7, 2012
    Don't know how I missed that one. 99(c) is 96
  12. bbartilson

    bbartilson Cool Member

    Sep 7, 2012
    Yup , pic 6 is my other dish. It's on the front of the house, and is about 10 feet lower. I was hoping he'd go right next to the other antenna.

    Haven't been to dish-pointer, did not know of it. Will go and report back.

    Would rather have them terminate than go through continuing connection hell. I think the signal numbers clearly demonstrate that there is no obstruction for most of the sats.
  13. davring

    davring Hall Of Fame

    Jan 13, 2007
    With numbers in the 90's on both 99C & 103C you should have no trouble with your system.
  14. wahooq

    wahooq New Member

    Oct 19, 2011
    Tulsa, OK
    95 or above to pass Install Requirements I believe (could be mistaken)
  15. funnyfarm299

    funnyfarm299 AllStar

    Mar 3, 2012
    I've been as low as an 88 on some transponders and still passed.
  16. trh

    trh This Space for Sale

    Nov 2, 2007
    NE FL
    My one concern over your new dish location is possible snow build up and getting to the dish to clean it off if required. Some here have suggested a super soaker water gun filled with warm water. But from the pictures, not sure if that would work in your case. Was snow ever a problem with your other dish?
  17. dielray

    dielray Legend

    Aug 5, 2009
    It will cause you future problems when the trees grow further.

    It would be difficult to get a tech to touch a tower. If it can't be put in with a DirecTV approved mast, it isn't supposed to go in.

    The 110 is not used for anything currently.

    You can call in and report the problem, and ask to have another tech out to find a better location. Looking at your pictures, it looks like there might not be a better location, but a tech should be able to let you know that.

    It looks like you have an eastern arch Dishnet dish which points further east than the DirecTV dish.

    How many times are the cables spliced outside? Are the splices at least horizontal with the cables sloping downward from the splice with you unable to loosen the connection by hand? Each splice is a potential failure point which can let water get in and kill the cable. It is the most common cause of single receiver outage service calls.
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    "95 or 88" is coming from either a receiver's screen, or a non AIM meter, but isn't the best way to determine pass/fail for the IV test.

    I did some testing with the AIM and attenuating the signal to the LNB.
    The first thing to fail the IV test was SNR/CNR. Output power would pass long after the SNR failed.
    The pass/fail values vary between SATs too.
    101 would fail with a 10.5 dB SNR & pass with a 10.7 dB SNR, while 99 would pass with a 9+ dB SNR.
    I ended up quite surprised by the results, as I'd expected the output power to have had more to due with the pass/fail than it did.
  19. dielray

    dielray Legend

    Aug 5, 2009
    I'm fairly sure the IV test is different between the AIM and the receiver. The AIM checks SNR, Power Level, and LNB Offset. The receivers only check the bit error rate(which is directly proportional to SNR).

    A way to verify this would be to attenuate after the LNB until the AIM passes SNR but fails power level and then activate the receiver. When I get some spare time on a job I'll have to do that check.
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    It would be good to see what you find.

    The receivers are doing more than reading bit error rates in the setup test.
    We've had reports of dish alignment errors with good SAT screen numbers.

    After the AIM tests, it "does seem" like the CNR is getting measured by the receivers.

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