New NBC Shows Pixellating/Freezing

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by pappasbike, Mar 19, 2014.

  1. tutman

    tutman New Member

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    Apr 2, 2014
    Turning off 1080p did not do the trick. Still got a small section of pixelation in the tonight show I recorded last night. I was told to call support back if it happened again. So I called them back this afternoon. This time the only suggestion was to unplug the satellite cable from the dvr and plug it back in. She said that she couldn't do anything since it wasn't happening while I was on the phone.

    It seems to get worse the longer it goes after a reset of the dvr.
     
  2. mmmason23

    mmmason23 AllStar

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    Apr 26, 2010
    I've had very similar issues except mine all happen on cbs. Specifically person of interest(almost every episode) and a couple times in ncis and intelligence. But mine render the recordings unwatchable. There is so much jumping and pixelating and freezing I can't follow what's going on. Also if I go from live tv to one of these bad recordings, sometimes whatever I was watching gets frozen on the screen and the audio of the recording is still playing
     
  3. pappasbike

    pappasbike Godfather

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    Sep 19, 2006
    If this continues we should continue to call in and maybe reference this thread as well as the others. I have seen my issue recur occasionally although less often than before the current software.

    It's not worth my pushing for a replacement box for the few shows this occurs on but I think we should be getting some billing credits. For others, demanding a replacement may be worth it but I'm still skeptical that it would be the solution.


    Sent from my iPhone using DBSTalk
     
  4. tutman

    tutman New Member

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    Apr 2, 2014
    Survivor on CBS last night was almost completely unwatchable. Of course, everything is fine if you watch it live.

    After spending yet another hour on the line with a supervisor, he said that they have no reports from anyone else with this issue. They are sending a service tech out tomorrow to watch the program.

    On another note, very fed up with DirecTV about their protection plan. After 2 years, I was eligible for "A free upgrade to the latest equipment." That is what is promised. Everyone, including the retention department, says that a Genie is a Genie, regardless of whether it is a HR34 or a HR44. They also cannot order me an HR44, since I already have a Genie. I wanted a wireless genie client, and hoped that a new HR44 would solve this issue. They said in order for me to get wireless, I'd be charged an additional $99, and they would send a wireless connection kit for the HR34 instead of a new HR44. I cancelled the protection plan, and nobody would give me a credit for that money that I threw away. I've been with direcTV since 2001, but I'm looking around.
     
  5. pappasbike

    pappasbike Godfather

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    Sep 19, 2006
    Keep any recordings that have this issue and have the tech watch them when he arrives. Push for a replacement if no relevant problems are found. Odds are it will be a 44 that is on the truck. I'm not certain that will sove the problem but at least it will be something to make up for all this. Keep pointing them to this thread as well as the others. I believe this probably affects all their genies but at different times. For me it's only been the NBC shows, I've seen others mention CBS, and others Fox but it's always one of the genies. If it's not resolved to your satisfaction, cancellation may be the best recourse. I've been with them as long as you as well and their HD dvrs have just had too many problems.
     
  6. tutman

    tutman New Member

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    Apr 2, 2014
    Thanks. The tech just left...said all cabling, network, and signal strength was perfect. I got an awesome tech that did some checking before showing up. He brought a new HR44 with him because he felt that would be the best chance of fixing the issue. Man, this thing is fast compared to the HR34! I cannot imagine it having the same issue. I'd be surprised. I'll report back in a week or so how it is going.
     
  7. pappasbike

    pappasbike Godfather

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    Sep 19, 2006
    I wanted to further update this thread since I originally started it. Even after version 808 I saw the breakup and pixellation once or twice on the series that I mentioned. However for the last several weeks there have been none. So whether NBC or DTV got their act together or the software finally resolved the issue I've not had any problems with any shows or networks on my 34. I see there is new software out now, not sure whether that's a good thing or something to be afraid of :grin:
     
  8. gvc

    gvc New Member

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    Sep 13, 2012
    I've been having this problem on various recorded shows on just about every "local" station except ABC. very rarely happens on any other satellite channel. sometimes its so bad the show cannot be watched but others its just a few parts here and there.
     
  9. pappasbike

    pappasbike Godfather

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    Sep 19, 2006
    I think it varies for everyone. I haven't seen the problem with the NBC shows for several weeks but this morning I saw the breakup on ABC's Marvels Agents of Shield that was recorded last night. I think that's the first time I've had an issue with an ABC show. I agree with you, I haven't seen anything similar with non local networks, HBO, TNT, AMC etc. That's why I think we're all chasing our tails here, just seems like a software issue with the genies and local broadcasts.
     
  10. tutman

    tutman New Member

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    Apr 2, 2014
    After the tech replaced my HR34 with a new HR44, I have had zero issues. I don't know what fixed it, but no more problems for me. Could possibly??? be the hard drive going bad, fragmented, etc.
     
  11. pappasbike

    pappasbike Godfather

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    Sep 19, 2006
    That's actually good news. Keep us updated if anything arises. I plan to place a call to make sure the complaints are registered, I've already called once. If my situation should worsen I'll make my third call and push for a tech and replacement. There is a new software version going out, the third since the first of the year which says something I think. Let us know what your experience is with that.
     
  12. Shaneandheather2010

    Shaneandheather2010 New Member

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    Oct 9, 2016
    For us, it happens every time we watch Sunday Night Football in our bedroom. I guess we need to see about getting a new Genie?
     
  13. camo

    camo Godfather

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    Apr 15, 2010
    Lots of pixelation from the Rapid City NBC especially rapid movement, Olympics was so bad I skipped them this year.
    ABC& FOX 720p don't pixelate but look like SD TV watching football. Even Dish HD lite TV looks much better than the Directv spot beam feeds out of Rapid City. My signal strengths are high to mid 90's on spot beam using HR24's so doubt its the receivers.
     
  14. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    You'll probably find the pixelation is only on network stuff, and local programming like the news is OK. That's a clear indication that the problem is in the equipment at your NBC affiliate, something is wrong with the equipment that inserts network programming into the stations transmissions.
    ABC and FOX are almost certainly station issues also. Both channels are owned by the same company, and are broadcast from the same transmitting facility.
     
    1 person likes this.
  15. camo

    camo Godfather

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    Texasbrit thanks makes more sense now but still bad either way. Most likely using old or cheap equipment in all cases. Disappointing after changing locals to regional feed from national. Ready to make the move back even if the time zone is 2 hours off. BTW CBS looks good but its out of Sioux Falls.
     
  16. larryk

    larryk Legend

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    Aug 17, 2006
    Old thread, but valid...
    I also have a problem on our local Las Vegas NBC station. There is noticeable distortion in scenes that have "faster movement" in them, it is almost like a mini freeze and a fast catch up. I can always tell from across the room if I'm watching an NBC recording.
     
  17. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    Your NBC station has two subchannels stealing bandwidth, that can't help
     

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