Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by Jodean, Nov 30, 2011.
This is wrong. They gave you bad info.
I've had owned receivers replaced under the protection plan and they remained owned, as they should. If your new receivers were activated as leased someone screwed up.
I beg to differ. I have had 2 receivers swapped in the last few months and both were swapped owned for owned. Here is the trick, if its a service call where the tech swaps the receiver for you then he calls it in and its activated as leased. All you have to do is call the access card department directly at 877-887-7994 and let them know that you just had a owned receiver replaced under the protection plan and that you see it was activated as leased on your account online. They will activate it as additional receiver (owned) and then deactivate the leased one. If I was you and you have been told different I would call now to get that changed. Use the number I provided. You have to have the protection plan though. Let us know how it goes.
I will call again. He went through the list of recievers and stated why they were changed. Even the original sony I had swapped for the mpeg4 back in the day was put as leased. That program was supposed to be a equal swap for upgrade. I even told the guy I still have reciepts from the ones that were swapped. He didn't care! I installed them myself, they were sent via fedex.
Anyway, I'll give that number a call to see what I can do. Thanks.
That's different if they're upgrades, I believe.
It sounds like your describing a MPEG4 free swap of equipment. That could be a little different. I dont see how they could take your owned equipment and give you leased even in that case but it could be. Is that what you are talking about?
I went through the MPEG4 swap out but it was before I owned any of my equipment. Please let us know what happens and if this is what happened to get the receivers swapped out.
This wasn't a replacement for a defective "owned" receiver, but an upgrade.
Since a leased receiver will be replaced, if defective, [as mine have] with only the cost of shipping, the protection plan isn't really worth the $20 shipping fee.
Now an owned receiver that is defective, without the protection plan will also be replaced, "but" the replacement is a leased receiver.
I had an owned receiver replaced under the protection plan with a owned receiver. It is still marked as owned.
Where do you find that info online?
Log into your account and check your bill to see how many receivers say leased and how many say additional. If it just happened it will be in the recent history section towards the top. Hope that helps.
You can also tell by what they call the fee. If it's "Lease fee" it's a leased receiver and if it's "Mirroring Fee" it's an owned receiver.
true protection plan replaces owned with owned
You need to look at your bill and see what is marked as leased or additional receiver. Additional receivers are owned. I also verified it with an access card CSR a couple of weeks after replacement.
One was a mpeg swap the other 2 were bought at tweeter a couple years ago. I will call about the other 2.
I thought the mpeg4 swap program was to be a owned to owned program? I remember a lot of people were mad that they bought expensive HD recievers that wouldn't work now.
I dont know the answer to that. I would assume the same thing. There would be alot of mad people that would be going back to leased equipment. Please let us know what you find out.
The OP knew the answer when he posted the question. He's an Installer for DISH and DirecTV. I guess he was bored.
Maybe it would be better to say "He installs DISH and DirecTV"
Indeed, VOS. I stand corrected. :lol:
The only thing ive seen, is a new customer claiming to be an RVer can setup a new account, buy an HD receiver that he owns, but doesnt get any rebates or credits of any kind on the account. Directv wanted $300 for the HD receiver through retailer services.
We never tried it with a dvr and dont know the cost.
Anyone else? I
Ya i was bored, as well as if anyone else knew how to get an new owned reciever.