New Receiver overheats

Discussion in 'DIRECTV General Discussion' started by WebTraveler, Apr 9, 2009.

  1. Apr 9, 2009 #1 of 11

    WebTraveler Icon

    Apr 9, 2006
    I just signed up for Directv a week and a half ago, after coming from Dish.

    I have three HR20-100 receivers. One keeps getting too hot that it shuts down repeatedly and it's normal temperature is in the 140s vs. about 90 for the others. My receivers were brand new, but the replacement they are sending me is a refurbished model. I shelled out $175 for the model and now I get a refurbished model?

    Am I going to have repeated problems like this in my Directv experience or is this an isolated incident?

    Overall, I've been happy with Directv to date; the programming is good. The receivers are very clunky compared to Dish (and slow!!)
  2. Apr 9, 2009 #2 of 11

    bnglbill Icon

    Nov 29, 2006
    I have not had a very good experience with refurbs. but I guess there are some good ones and some bad ones...
  3. Apr 9, 2009 #3 of 11
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    It's true, there are some turkeys out there among the refurbs, but there are also some turkeys among the new receivers. I know a lot of people who have been just fine with refurbs.
  4. Apr 9, 2009 #4 of 11

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    I have both a refurb and several new receivers/DVRs.

    No problems with either "type" here.

    That said, I know that there have certainly been several reports of some units overheating - including new units, as well as refurbs, although the new ones seem to fare better since the HR2x generation came out.

    In any case, if there is a heat problem with your unit, I suspect if you call them and let them know there is a severe problem, they will send you a replacement unit.
  5. Apr 9, 2009 #5 of 11

    psweig Hall Of Fame

    Feb 4, 2006
    My HR20-700 runs hot so I did what a lot of us do here, put laptop cooler on it upside down. Temperature will drop up to 20 degrees.
  6. Apr 9, 2009 #6 of 11

    mcbeevee 97% Complete

    Sep 18, 2006
    The laptop cooler trick only works with the HR20-700, since the later models (like the -100) did away with the top vents (using sides/back). If the minimum internal temps on the HR20-100 are around 140°, there is a serious problem and it needs to be replaced.

  7. Apr 9, 2009 #7 of 11

    psweig Hall Of Fame

    Feb 4, 2006
    I was just going to correct my post. There are a number of ways detailed to cool side and back vents, I remember one person had a computer fan set up to blow in the sides.. :D
  8. Apr 9, 2009 #8 of 11

    hughh AllStar

    Sep 22, 2006
    I just switched to Direct from Dish this past weekend. With Dish's 622 I had to run a notebook cooler under it in order to prevent it from freezing. The HR20-100 runs much, much cooler to the touch and so far o issues. That being said, I agree with you, the 20-100 cannot compare to the 622 in speed or general operation.

    One thing that everyone has noticed in my household, picture quality has greatly improved with Direct!
  9. Apr 9, 2009 #9 of 11

    boba Hall Of Fame

    May 23, 2003
    Bet your 3 HR20s are all refurbs. That model has been out of production for at least a year. The HR21 replaced the HR20 the HR22 replaced the HR21 and now the HR23 is replacing the HR22. But as a customer leaves their old receivers are recycled back into the distribution stream so more than likely you receivers are all good looking refurbs.
  10. MIMOTech

    MIMOTech Legend

    Sep 11, 2006
    HR20-100's should run a temp of about 95 deg. If it is well above that then the internal fan has failed or there is not enough spacing on each side of the DVR to allow cooling. Make sure dust has not clogged things up. If all is OK as far as the vents are concerned place your fingers at the output vent to feel if air is circulating. If there is no circulation then the internal fan may be dead. Call D* and have the DVR replaced in this situation.
  11. Canis Lupus

    Canis Lupus You make it, We break it

    Oct 16, 2006
    Is this one in a cabinet or ?


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