New Software Download Dumped all Recordings..

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Ray Lucca, Dec 13, 2019.

  1. Ray Lucca

    Ray Lucca New Member

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    Dec 13, 2019
    So went to sleep Wed. night with 55% Free on my HR54, no problem. Turned on Thursday and now 100% Free remaining. All recordings gone, and all Shows to record first run are gone. Called D, took 7 calls with a very scratchy connection, Off-shore of course. Went thru everything and noticed a new software update down loaded over night. Seems to me the "update" dumped all of my recordings and show set-ups to record. They are sending Tech next week, but basically I guess I'm screwed.
    Great Shows, Movies, and Sports gone.. Told the Rep to alert Engineering, sure he will.. Happen to anyone else? Thanx...
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    0x12dc was pushed to my HR54-200 on 10 December. Experienced no issues with this software. Perform a keyword search for CLEARMYBOX on your HR54.
     
  3. litzdog911

    litzdog911 Well-Known Member

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    It's rare, but sometimes a new software update will wipe old recordings. Usually points to a dying/failing hard drive.
     
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  4. P Smith

    P Smith Mr. FixAnything

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    it's happened before
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, used to happen a lot. Rare now.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    You have a choice. You probably have an HDD in your 54 that is on the verge of failing. You can get a replacement 54 or put an external drive on your 54. Putting a larger, new drive on externally would be the best choice. If you get a replacement it probably will be a refurbished unit and will have an older HDD in it. Same thing will happen up the road. New drive should give you a few years of good service. If you need help with an eSATA setup...ask us.

    Rich
     
  7. mfmathis

    mfmathis Mentor

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    Are you using an external hard drive?
     
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  8. sanpablo

    sanpablo New Member

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    Don't know if this is related to OP but my HR54R1-500
    has rebooted about 5 times in the last 24 hours? There is
    a message that pops up in lower right hand corner "your receiver
    needs to reset" Any ideas?
     
  9. P Smith

    P Smith Mr. FixAnything

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    Did you check current FW version and date of its update ?
     
  10. texasbrit

    texasbrit Well-Known Member

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    In the past, some people have lost all their recordings with an external drive and new releases. Sometimes they return after a day or two.
     
  11. Ray Lucca

    Ray Lucca New Member

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    Dec 13, 2019
    I have an HR54- 500, using Internal Drive only. I did try the over-night Un-plug as suggested, no joy. Tech is supposed to come out tomorrow. Appreciate all of the comments. Probably going to get a 4K Set in the future, that will be the next up-grade I guess. About 6 months ago, Last Pro. Plan service, the Tech replaced the LNB and said I'm 4K ready, just need the new Box.. Thank you..
     
  12. Ray Lucca

    Ray Lucca New Member

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    Dec 13, 2019
    Tech brought a New DVR Box but only had an HR 54-700, I previously had a 500. The new one's guide seems a little quicker which is good. A couple of questions on the Display Settings Set-up:

    1. Recording Tips: On or Off?
    2. Video, HDMI Control: On or Off? My set-up is HDMI to an Onkyo Receiver, and HDMI to the Plasma..
    Bar Color: Black , or does it matter??
    3. TV Resolutions: 1080i and 1080P both checked.

    Happy New Year, and Thank-you!!!
     
  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    1. Recording Tips: If you're comfortable scheduling recordings use OFF. If not use ON...2. Video, HDMI Control: ON... Bar Color: Personal Preference...3. TV Resolutions: 1080i and 1080p.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    How about the Power Saver option? I think the default is "On". You might want to turn that "Off".

    Rich
     
  15. inkahauts

    inkahauts Well-Known Member

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    Why? Unless you leave your tv on all the time there’s no point in having the DVR “on” unless you are using it.
     
  16. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Power saver "on" typically leads to the receiver turning itself off when it detects that "no one is watching". If one turns on the receiver and lets it run without interruption one can have a false indication of inactivity. The receiver turns off even if the TV remains on. I saw this in a restaurant a couple of days ago ... they had two TVs on the wall showing satellite fed cable channels. The receiver on one of the TVs had gone in to standby.

    Turning power saver "off" would prevent the receiver from turning off when "no one is watching".
     
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  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    The post right after yours explains it well. Shut that option off and the DVR works as usual. Turn it on and odd things happen.

    Rich
     
  18. compnurd

    compnurd Hall Of Fame

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    What Odd things happen? I have had power save on, on various DVR's, genies and minis for as long as it has been an option and never had a problem...

    All's it does is turn the box off if there is no remote activity after 4 hours

    It isnt like Tivos Stand by Mode
     
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  19. inkahauts

    inkahauts Well-Known Member

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    Well you’d always turn it off in a Resturant. That’s silly.

    It requires 4 hours of zero buttons being pressed on a remote before it shuts off. That includes volume buttons. I never have an issue. There was great debate when they added this feature. Everyone was fine with 4 hours. Less was problematic sometimes.
     
  20. inkahauts

    inkahauts Well-Known Member

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    I’ve never had anything odd happen. In fact it does more background stuff when it’s off...
     
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