A few nights ago (3 am) the new 0x489 update arrived, when I turned the tv on in the morning though it was stuck at 96% . . . during the next two days I've prolly reset the unit 25 times to try and fix it but the same things happened. Also another 25 times I tried unplugging the unit for an hour (even overnight) to reset it that way, but the same thing happens. I can never get past those downloading software blue screens - the only thing it will do is try and download the software update but fail. This unit has been fine since 2006 through all the updates, but this last update never took - what do I do? I have too many recordings I do not want to lose! I have two HR20-700's, and the one in the living room took the update fine, the one upstairs did not. I swapped the locations back and forth but of course that didn't solve anything. How can I get it out of this downloading software screen. I don't mind getting a new unit if needed - the problem again is I have too many recordings I do not want to lose! ...and so - is there a procedure, anywhere, anything! (I'm a pretty handy tech) I can do with this unit to get it past the software update screen so I can have access to my recordings? I've tried the scandisk function (record + down arrow) also the diagnostic (right arrow + active) neither will respond to that, but no matter what I do it insists on always starting up with the software download blue screens, and it goes though the motions to download... 5% ....all the way to 96% ...and that's it. I also tried attaching my spare eSata drive to the unit... (previously I use to use this eSata with it and it always worked fine) ..I just tried attaching it again to see if I could get it past these software update screens, but it does the very same thing with it - and so I don't think it's even HD related. I don't think it's a bad hard drive - Perhaps I can swap the HD's from one unit to the other to have access to what's on that one (I bought my units outright from DTV in 2006) and so I have no lease fee's Any tech with more ideas to get it going before I try swapping internal HD's? Thank You Edit: ps, I wanted to also mention I've noticed sometimes when it gets to 96% and hangs there for 5 minutes, then it goes to a screen that say something like... "Your receiver is unable to complete the startup process do to a hardware error, please call customer service, etc, etc.... message 799"