New User Interface makes my HR20 SLOW !

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mhyne, Jan 5, 2012.

  1. Jan 5, 2012 #1 of 194
    mhyne

    mhyne Cool Member

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    Yesterday I got the new DirecTV user interface/menu.

    However, the result has been that my HR20 is now so slow, it is almost unusable. Selecting list, or guide takes about 30-40 secs to appear and moving up or down channels/recordings in the guide/list will freeze for 20-40 secs.

    I called DTV and their response is that this new SW should make it faster not slower. The only help they would offer is for me to do a full factory reset (erasing all my recordings) and see if the problem persists.

    I dont really want to format my DVR (wife will be pissed).

    Is anyone else seeing this problem ? Any possible solutions ?
     
  2. Jan 5, 2012 #2 of 194
    Davenlr

    Davenlr Geek til I die

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    First 48 hours, it has to load and process all new guide data, and graphics. Give it two days, and then check the speed.
     
  3. Jan 5, 2012 #3 of 194
    davring

    davring Hall Of Fame

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    My HR20's came back to full speed in a day or so.
     
  4. Jan 6, 2012 #4 of 194
    wb1205

    wb1205 Cool Member

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    I am 2 days in and my HR20 is almost unusable. Hit the guide button 10 seconds later the guide comes up and works ok, but hit menu and wait another 10-15 seconds for it to fully come up. I hope another 48hrs will fix the issue.
     
  5. Jan 6, 2012 #5 of 194
    Bitgod

    Bitgod AllStar

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    Yeah, I had to laugh at the notice from DTV about the new guide after the boot up. Improved speed? O RLY? We'll see, but right now my DVR is useless. I gave up trying to navigate my program list because I got tired of a 1 minute delay. If it's not better by the end of the weekend, then this may give me the reason to start looking at other video sources.
     
  6. Jan 6, 2012 #6 of 194
    CCarncross

    CCarncross Hall Of Fame

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    Jackson
    It is possible that you have another issue? My HR20 flies, and my HR22's are not far behind since the upgrade to the new GUI.
     
  7. Jan 6, 2012 #7 of 194
    Jon J

    Jon J Grouch Extrordinaire

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    My experience is the opposite. Both my HR20s are as slow or slower than ever when responding to normal commands. Same with my HR21 and HR22. There is a speed improvement in navigating the guide. But, that's all.
     
  8. Jan 6, 2012 #8 of 194
    texasbrit

    texasbrit Well-Known Member

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    The new guide will only speed up navigation in the guide. Speed in the rest of the system will be the same, since that code has not changed.
     
  9. Jan 7, 2012 #9 of 194
    wb1205

    wb1205 Cool Member

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    I love to look of the GUI but if only the guide is sped up, then my code is shi.............zt. Been with dtv since 95 and never had my boxes be worthless. HR20 is about as fast as the the first panasonic HD receiver (10 years later I recall it being sloooooooooooooowwwwwwwwwwww). To be clear, I am a directv coolaid drinking customer, but this update has killed my boxes - no other system changes.
     
  10. Jan 7, 2012 #10 of 194
    CenturyBreak

    CenturyBreak Mentor

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    It's been a lot more than 48 hours for me, and all functions with the new UI are farrrr sllllllooooowwwwweeeerrrrrrrr on my HR20.

    Calling up the list takes between 6 and 10 seconds!!! Other functions are similarly slow. :mad:
     
  11. Jan 7, 2012 #11 of 194
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I wonder if there is something wrong with the hard drive.
     
  12. Jan 7, 2012 #12 of 194
    CenturyBreak

    CenturyBreak Mentor

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    That's possible, but I've never seen any other symptoms of hard drive problems... everything was snappy before the new UI.
     
  13. Jan 7, 2012 #13 of 194
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    The new UI has more diagnostic stuff.
     
  14. Jan 7, 2012 #14 of 194
    CenturyBreak

    CenturyBreak Mentor

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    Feb 28, 2007
    Meaning?
     
  15. Jan 7, 2012 #15 of 194
    Carl Spock

    Carl Spock Superfly

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    My HR20 is great after the new HD GUI. I, too, would suspect a hard drive problem, more for the age of the DVR than anything else. A reboot stresses a hard drive. Frankly, a hard drive that's in the neighborhood of 4 years old could fail at any moment.
     
  16. Jan 7, 2012 #16 of 194
    CenturyBreak

    CenturyBreak Mentor

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    In my case, the external hard drive isn't that old. The original external drive, a Free Agent Pro, was killed off by the firmware release that brought us DoublePlay. All the chugging'n'churning that started didn't play well with the lack of cooling in the FAP's design. :rolleyes:

    Oddly, my HR23 is also slower with the new UI, but only slightly... and its hard drive is < 6 months old.
     
  17. Jan 7, 2012 #17 of 194
    fullcourt81

    fullcourt81 Legend

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    The new GUI has slowed down my HR20, with a year old Western Digital external hard drive in a MX1.
    Playlist is slow, To Do list is slow, Guide is slow. glad I don't watch live TV, because changing channels is slow, also.
    I only have 7 series recordings. I am hoping to find a solution here. Have rebooted three times since update.
    Do you think that DirecTV even has an HR20 in their lab to see how slow it is?
     
  18. Jan 8, 2012 #18 of 194
    CCarncross

    CCarncross Hall Of Fame

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    Jackson
    Many of us have them in our "labs" as well, and I can tell you that my HR20 flies with the new HDGUI. While not quite as fast, my HR22's are also much much quicker than they were with the old SDGUI.
     
  19. Jan 8, 2012 #19 of 194
    Jon J

    Jon J Grouch Extrordinaire

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    You report your experience. We report ours. We differ. Okay?
     
  20. Jan 8, 2012 #20 of 194
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    And if "my experience" wasn't as good as others, I'd want mine "fixed" to be as good.
     

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