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New User Interface makes my HR20 SLOW !

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mhyne, Jan 5, 2012.

  1. Jan 10, 2012 #41 of 194
    Shades228

    Shades228 DaBears

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    I think the difference is that before the UI would load and the receiver would still be working in the background to catch up. Now it seems that the processing is done first then the screen draw is done. This makes people think it's slower. Once you're in the process it should be faster ie guide scrolling. So overall it is faster but the perception isn't there because of how it handles the processes now.
     
  2. Jan 10, 2012 #42 of 194
    kikkenit2

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    I have used 7 HR20 dvr's for years. Never known for speed, they are reliable and stable. This new software is clearly too fancy for the cpu and memory of these older models. It trys to do too many things and slows some functions down drastically. No network connections used. Big disappointment. My recordings still play, so I won't erase them early for free. We need "hd lite" for the gui in the older boxes.
     
  3. Jan 10, 2012 #43 of 194
    Richierich

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    So is is Time to Upgrade to a HR24? :)
     
  4. Jan 10, 2012 #44 of 194
    kocuba

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    2 HR20-700's. One of them since Sept. 07. Both have the new HD-GUI. Both slower then before the update to respond to button presses(List, mini-guide, numbers). Not using Whole Home. But both of them are hard-wired to my router(might consider taking them off to see if that helps). Have never had HDD issues, but also have not run any tests lateley(Will have to find that thread to refresh my memory on how to do it). Signal strengths have been great. All in the 90s. While for various reasons I am not going anywhere, this is really starting to get unacceptable.
     
  5. Jan 10, 2012 #45 of 194
    Duffinator

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    This pretty well sums up my experience. I have two HR20's networked. Right after the software download they were slower but are now about the same. The guide is faster and I really like the new look. I have been waiting to see if the new GUI was really going to speed up the response time but it hasn't. Looks like two new HR24's are coming up.
     
  6. Jan 10, 2012 #46 of 194
    Mike Greer

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    My HR22's and my HR24-500s are all overall slower with the new software in everything except maybe the HR22s scrolling through the guide. Even the guide is slower on the HR24s.... I also use whole-home. The HR24-500 I use the most is noticeably slower - even to the point I'm back to pushing the button twice and then it catch up and registering both button pushes. This is just great stuff after I spent $600 to get HR24s that I could use without having to wonder if it has noticed I pushed a button.

    Maybe that new fancy Dish Network receiver is worth a look? :)
     
  7. Jan 10, 2012 #47 of 194
    kikkenit2

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    If directv will give me 3 hr34's for free I may consider it. I need 14 tuners and still have 20 hard drives full of good stuff to watch. Slow but it works so i'll get by. Now if they would give me a shortcut to the "to do" list and free hd back i'm content. The HR24 isn't worth the upgrade hassle for me. I still appreciate the advice though.
     
  8. Jan 10, 2012 #48 of 194
    cbosso

    cbosso New Member

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    I have an HR20 with an upgraded internal HD. I do not have whole home. I don't watch live TV so I don't have any experience with how fast the guide is. I am certain that the playlist is significantly slower since the upgrade. What took 2-3 seconds to come up is now 7-10 seconds. All other playlist navigation (deleting shows after watching them, expanding/collapsing folders) seems slower too. My HD is only about 30% full but my kids / wife will kill me if I delete their shows doing a hard reset.

    I was really looking forward to a faster interface. So far, I have seen just the opposite. I do hope someone finds something that helps.

    PS - The new HDUI looks great!
     
  9. Jan 10, 2012 #49 of 194
    Richierich

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    We would all like the Shortcut to The TODOLIST!!!

    Hopefully one day we will get it! The HR24 is Great and I don't understand why you don't play the CSR Roulette Game and try to get a Better Deal!!!
     
  10. Jan 10, 2012 #50 of 194
    kog

    kog Mentor

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    My HR20 got the HDUI update about 6 days ago and have experienced similar slowdowns to what a lot of people have posted. It takes a lot longer to get into the the Guide or the Recordings List. Once I'm there, navigating through that content is much faster.

    One difference with me is that I am getting a lot of playback issues if I use any of the trick plays (quick skip back or 30 second advance). Once I do a couple of those trick plays, the playback would stutter and audio would drop out frequently to the point that it's no longer watchable. This happens on both live TV and recorded material. Though it only really happens with HD content. Watching SD, I don't have this problem (or I don't notice it). Only way to fix it is to tune to another channel and tune back if watching live TV or stop the playback on recordings. If that doesn't fix it, I then have to restart the receiver (which takes about 10-12 minutes).

    Because of the difference between HD and SD it sounds a lot like a disk issue. Has anyone had something similar happen to them? I am using an 1.5TB drive in an external Antec MX1 eSATA case. Could the size of the disk be affecting the speed also?
     
  11. Jan 10, 2012 #51 of 194
    kikkenit2

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    I am much more the extreme user than typical user but appreciate your help. I complained about "to do" in the when do we get thread and you shouted me down a little. I pondered that and decided that the access "to do" has gotten worse with this software. Therefore valid complaint, wrong thread. So I find the thread about the performance of the new software. It was already 50 pages long and hijacked by how do I force this download early posts. Waste of time. So where do I go and become effective? "TO DO" has gotten worse at the expense of options to do stuff besides watch tv and view recordings of such.

    Directv is ignoring the base functions of the product. They are trying to add internet type features, but can't provide the internet feed! DUH Much less limitless instant on demand. Not happening here. Let's fake it? Maybe I'm missing something on the hr24. If it has 5 tuners there we go. Otherwise I easily access everything through my home theater receiver. Hdmi swithers are cheap also. Not only wouldn't directv upgrade me to hr34 boxes for free they had no price yet. (About 2 weeks ago.) I would rather tweak this software. My daughter has at&t. ESPNHD is on channel 1602. FOUR digit life baby! No thanks. Simplicity matters.
     
  12. Jan 10, 2012 #52 of 194
    Mossberg

    Mossberg Cool Member

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    I too, have experienced a slower HR20-700 after the HD GUI rolled out to me last month. I am networked, but do not have WHDVR. It seems to be hit or miss though. Some days, the navigation of the DVR is a respectable speed. Other days, it takes 30 seconds after a button push to register anything. This is frustrating!
     
  13. Jan 11, 2012 #53 of 194
    CCarncross

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    OK, so I'm starting to see a little pattern here. I am going to trade a few PM's with a few people and see if we can get some of this to D*'s engineering and see if they can reproduce it.
     
  14. Jan 11, 2012 #54 of 194
    kocuba

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    I'm willing to help troubleshoot, in the evenings, as needed.
     
  15. Jan 12, 2012 #55 of 194
    wb1205

    wb1205 Cool Member

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    I have 3 DVR's (1- HR20 and 2 black ones after that HR21?) Whole home via ethernet. After a week the system is again usable - guide is certainly faster, but other screens lag. My mermory is now so distorted I can't say with certainty that non guide functions are slower, but it really feels like it. I only use the HR20, the family uses the other boxes and they didn't comment eitherway.
     
  16. Jan 12, 2012 #56 of 194
    mbuser

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    Only one complaint about the new UI, but it's a big one. Keyword search seems to have slowed down to the point that it never comes back with a match list. Anybody else experience this?
     
  17. Jan 12, 2012 #57 of 194
    Duffinator

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    I spent quite a bit of time playing with the new interface last night and I've changed my mind, I now think everything about it is faster although not leaps and bounds faster.

    Regarding a HR24 is it really that much faster than a HR20 relative to changing channels with the new software? One plus I can use is the 3D and one thing I'll miss is OTA although I don't use it.
     
  18. Jan 12, 2012 #58 of 194
    Marcus Welby

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    This is really disheartening. Mine installed on my HR20 last night and went from slow as molasses to fast as an SR-71. Seriously, the improvement was beyond extreme for me. So I came here expecting to read all the rave reviews. I'm sorry to hear that so many are still having problems.

    I do have a brand new 1TB drive that's only about 40% full, so I don't know if that has anything to do with it. The only delay I get is about a 2 sec delay when pressing the guide button, but once it's up, it's like a Ferrari.
     
  19. Jan 12, 2012 #59 of 194
    Shades228

    Shades228 DaBears

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    Very few people say it's slower and most people have the experience you are having.
     
  20. Jan 12, 2012 #60 of 194
    sdf1984

    sdf1984 New Member

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    Jun 4, 2009
    I have a HR20, how can I prevent my box from getting the new upgrade?
     

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