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New User Interface makes my HR20 SLOW !

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mhyne, Jan 5, 2012.

  1. Feb 12, 2012 #81 of 194
    Pluvious

    Pluvious AllStar

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    Jun 12, 2007
    Yep.. my HR20-100 is painfully slow when accessing the LIST and deleting stuff. I LOVE the new look but the the functionality has seriously suffered. Yes I can scroll around the 'guide' super fast but all the actual functions are slower then before.

    I assumed my 2TB external drive has something to do with it.. lots to scan/read in that list. >shrug<
     
  2. Feb 12, 2012 #82 of 194
    Podkayne

    Podkayne Legend

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    Nov 1, 2007
    Posts #79 and #81 on this thread are my experiences also. The update that removed the annoying black bar when using FF or RW did little to upgrade the speed of my HR20-100. I tried rebooting on the internal drive, was pleased to see some old stuff there I figured I might as well start watching, was disappointed that the molasses-slow response was still there.

    I have significant patience with DirecTV, if 17+ years is worth anything, but this is the first time I've actually been pushed to considering alternatives. My Dad ditched his cable for DirecTV last summer, and whatever box they gave him runs like greased lightning and he got free Sunday Ticket this season also. (I seem to recall a few months of free premium channels that I don't watch much. But I digress...) I just want the darned DVR to do what I want it to do in a reasonable period of time!!


     
  3. Feb 13, 2012 #83 of 194
    Pluvious

    Pluvious AllStar

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    Jun 12, 2007
    I've also been a long time member of DirectV (15 years!) and along with the slow interface, the $80 a month is killing me. The only reason I haven't switched is due to the 2TB of data I've saved and the feature itself of being able to hook up an external drive to archive.
    I'm kinda stuck with what I have.. hate to lose all my shows from over the years. :(
     
  4. Feb 14, 2012 #84 of 194
    PlanetBill

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    May 8, 2006
    Yes, my HR20-700 is awful now. Been a while since I've been on this forum, but I had to know if I was alone or not. I am not. :(:(:(:(
     
  5. Feb 14, 2012 #85 of 194
    kevinwmsn

    kevinwmsn Hall Of Fame

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    Mine has better since the update, but it still has lapses. I have also moved mine from unsupported MRV setup to straight DECAs. Right now my 2 dvrs only see each other, ie no internet. I'm testing to see if that trend continues. I also noticed no matter what dvr I have in the living room it is slow. Not sure if that is causes by some of interference(in both ir and rf modes) or possibly the wire(but signal strength still shows good)????
     
  6. Feb 14, 2012 #86 of 194
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This might be due to the HDMI handshake.
    You can check by changing to component. If it speeds up, then this should point to it being a handshake of the HDMI between the receiver and your TV.
     
  7. Feb 14, 2012 #87 of 194
    rb5505

    rb5505 Legend

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    Dec 23, 2004
    is anyone emailing or calling directv about their issue? i sent them the link of this thread and explained my issues. odds are better for a fix if you at least email them. just choose "contact us" under the "help" heading on their website, then choose email.
     
  8. Feb 16, 2012 #88 of 194
    NoOTA

    NoOTA AllStar

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    Apr 7, 2008
    Ours (HR21) is still pig-dog slow. Everybody HATES the new HDGUI because of it. "Oh it looks so nice, but take 10-15seconds for the playlist to come up" We want the old GUI back.

    Here is my theory: Sorting a large playlist is REALLY, REALLY slow. The slowest thing is bringing up the playlist or deleteing a show where it has to go back to the playlist(and re-sorts). I have a 2TB drive about 60% free. And that is the key: I have 4times more shows in the playlist than the stock HDD had when it was full. This explains why some users are fast: number of shows in playlist. My inlaws have 2 shows in their playlist on their HR21 and it flies! And even a full stock HDD is sorted in 3-4 seconds.

    I program embedded machines with limited CPU power. When a poor sort routine is used in a piece of code that is CPU starved, the sort get slower as more data is added to the sorted array. The GUI is cpu starved on the older boxes, as it is low priority. This is why the GUI gets slower while the guide data is getting chunked on after new software gets downloaded: the GUI is low priority.

    To test this, I deleted as many shows as I could do with out and got to 77% free. Initial playlist display time dropped from 12-15 seconds to 6-8 seconds. HA! 1/2 the data to sort and the playlist is faster. I would guess it I deleted to about 90% free to match the 320gb internal HDD max recored capacity, the playlist would appear in 3-4 seconds and I wouldn't be so disappointed in the new GUI.

    Solutions:
    1. More CPU time allocated to GUI (not going to happen)
    2. Faster CPU so more time for GUI (called A HR24 or HR34)
    3. Keep less shows in playlist (but that is WHY I run a larger drive)
    4. New sort routine that is more efficient
    5. Don't sort everytime the playlist is brought up. Only when a new recording it started, do it in the background. Would still be slow when delete a show

    I know, larger drives aren't officially supported, bla, bla, bla. But the unit was WAY faster with the larger drive and the old GUI. I didn't ASK for the eye candy of the new drive and the unit is WAY less enjoyable. If I call and complain, do I get a HR24? Not a great solution as the recordings on the large drive are tied to the unit and won't play anymore.

    It was NOT an upgrade for us. Honestly, they could keep the eye candy and make my system perform like it did before the new HDGUI was forced down my throat. This would be like Microsoft FORCING everybody to automatically upgrade to say Winodws 7, but doing on 6 year old hardware that really can't handle it. How would the user experience be there? And it is embarrassing when I'm at a friends who has the "other" satellite system and his is so, so ,SO much faster.

    NoOTA
     
  9. Feb 16, 2012 #89 of 194
    Richierich

    Richierich Hall Of Fame

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    What is Pig-Dog?

    Never heard that Expression!!! :lol:
     
  10. Feb 16, 2012 #90 of 194
    NoOTA

    NoOTA AllStar

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    Slower than dog slow, as in "That thing is a dog", is Pig-dog slow!

    Not a complement to be called pig-dog slow.
     
  11. Feb 16, 2012 #91 of 194
    Richierich

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    Obviously!!! :lol:
     
  12. Feb 16, 2012 #92 of 194
    Duffinator

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    Oct 24, 2006
    I was noticing last night how quickly mine is now responding. I hope you guys get this resolved.
     
  13. Feb 16, 2012 #93 of 194
    kevinwmsn

    kevinwmsn Hall Of Fame

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    Right now mine is fast still with hdmi, have to find and route some component cables. But my issue is mainly with hitting buttons such as 30 sec skip/ number buttons to even show up, not the time to change channels. When it gets slow, I don't even see the blue light on left even blink.
     
  14. Feb 17, 2012 #94 of 194
    Shades228

    Shades228 DaBears

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    Most people never used the guides side by side on a receiver with about the same amount of shows recorded. The new UI is much faster overall because once you're in the List or Guide or Menu it has much faster response times to commands. In the old system you got the list pulled up right away but it would be slow to respond, scroll, and overall miss commands because it was processing the data.

    This is also the beginning of it's life and will only continue to get better. Since this is the second time they've built a UI they should have resolved limitations that were built into the old one and over time this will only get better. I would never want to go back to the old UI for every day use.
     
  15. Feb 17, 2012 #95 of 194
    Church AV Guy

    Church AV Guy Godfather

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    Your description of the old system is really almost what mine is doing now, with the latest software. It gets into the guide quickly, but then after a button press or two, it hangs, sometimes for up to thirty seconds (I timed it). When you are going through the guide, that seems like an eternity, especially if you cannot contol the PIG during all this!:( Another problem which is back is the tuning time-out issue, where you try to enter a channel number, like 505, and it takes so long to process the number entries, that it times out after the first two, then does the last one, and you end up on channel five rather than 505. That happens very frequently for me since the latest update. In my opinion, this is NOT a step forward at all!:(
     
  16. Feb 17, 2012 #96 of 194
    hhh222

    hhh222 Cool Member

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    Sep 20, 2004
    And now....they've slowed down again.

    May have to go with a THR22 even though it won't do the 30sec skip so far.
     
  17. Feb 17, 2012 #97 of 194
    Stewpidity

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    I have had to reset(red button) my HR21-200 twice this week as it just froze while scrolling through the guide, as i sit here for the last 15 minutes the guide is frozen no buttons on the remote will do anything.
     
  18. Feb 20, 2012 #98 of 194
    kevinwmsn

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    I changed mine from hdmi to component connections, It was very slow this morning like it has been in the past. I guess I can rule out hdmi handshakes, being I'm not using HDMI right now. I know I could clear NVRAM/reboot, but I should haven't do that after so many hours.
     
  19. Feb 20, 2012 #99 of 194
    lparsons21

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    If history is an indicator, they will add some things to it, but speed won't be improved and maybe even worsened.
     
  20. inkahauts

    inkahauts Well-Known Member

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    That's a revisionists theory. Speed has gone down and up and back and forth on several occasions, and lately, with the general speed of the guide increasing, I think their focus appears to be more in speeding things up than adding features right now. The only feature they have added in a long time has been pandora. The hd GUI is a speed increase for some parts more than it is anything else, the only thing they added with it was some suggestions, which really didn't change or add much in the way of new features with it, it just stylized everything differently.
     

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