I have the HR-20, and mine is double pig-dog slow. Yes, the new HD guide and list are faster once you get in them, but getting to them, or out of them or any other button I press can take varying amounts of time. It might take 5 seconds, or 50 seconds. My wife and I laugh at how slow it is - she keeps telling me to do something, and I just sit there, telling her I pressed the button almost a minute ago - and nothing has happened. I too have been with DirecTV for many many years - but this is so ridiculous. I don't know of any other box I have hooked to my TV where when I press a button it takes it almost a minute to respond! I want to go to the HR34 - for the more tuners and larger amount of space (and hopefully faster hardware), but it appears to be full of bugs, including it won't necessarily even record your shows for you!