New User Interface makes my HR20 SLOW !

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mhyne, Jan 5, 2012.

  1. inkahauts

    inkahauts Well-Known Member

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    That is ridiculous amount of time. You don't have an esata drive hooked up do you? It could that you have a drive that is starting to die.
     
  2. NoOTA

    NoOTA AllStar

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    WHY!!!!!!!!!!!! Why do I have to have the pig-dog-slow one while your is fast?

    It's not the drive, as this slow speed came and went with loading the HD vs the old SD GUI, but the old GUI is no longer an option.

    You can keep yours if it is fast. Do they want MY slow unit back?

    Can't just complain, as all HR20-HR24s are considered the same for replacement, right. (I feel a HR24 would be faster). Also loose all the stored recording if get a new unit, as they are tied to the unit ID, not my account ID. If I'm going to loose all, I might as well look around for other options...

    It's not like I was unhappy before, just now it is SO SLOW. And I CAN'T go back to what worked (old GUI)

    Frustrating.
     
  3. Pluvious

    Pluvious AllStar

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    Yes, I have a 2TB ESATA drive hooked up with about 44% free.
    Someone in the thread tried that. They unhooked their external drive and used the built in one. Same problem. I suppose I could test this out myself, but I HIGHLY doubt there will be any change.

    It's the new GUI and the way they process the list I think.
     
  4. NoOTA

    NoOTA AllStar

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    I too have a 2tb Drive about 65-70% free. Stock FULL equals about 89% free on a 2TB drive, so we have many more recordings. I have the WD AV series drive and they were made for DVR usage. It was FINE on the SD GUI, so it is the GUI.

    I Still think it is the sort routine. With more recordings, take LONG time to initially process to show LIST.

    Going back to the old drive defeats the purpose of having a large drive for a large library.
     
  5. inkahauts

    inkahauts Well-Known Member

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    If you unplug the esata drive, you have to wait more than 48 hours before you can again start to judge speed. Units have sporadic speed increases and decreases in my experience when populating all guide data.

    The funny thing about this is, I don't think they changed a single thing when it comes to how they process the playlist when they changed the GUI. But who knows...
     
  6. scottchez

    scottchez Icon

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    Both of mine have been slow since the HD upgrade. Tried all the tips for reset listed here.

    Guess my options is to pay money to upgrade to the HR34 or also pay money to upgrade to Two Dish Hoppers to get 6 tuners. Either way I must pay.
     
  7. inkahauts

    inkahauts Well-Known Member

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    Or wait till the next update of firmware to see if they don't address your issues. ;)
     
  8. CCarncross

    CCarncross Hall Of Fame

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    If it was the new GUI, EVERYONE would have the same slowness, there are other factors here that need to be considered. The conclusions that some of you are coming to are just incorrect.
     
  9. jimmie57

    jimmie57 Hall Of Fame

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    Agree
    This poll certainly shows the DVRs are affected more than the standard HD receivers and that the HR20 is by far the most affected.

    http://www.dbstalk.com/showthread.php?t=201095&highlight=poll
     
  10. Mike Greer

    Mike Greer Hall Of Fame

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    I guess it is just a coincidence that the so many people just suddenly had their receivers slow down the day they got the update?

    I think not.

    I'll give them another month or two but I'm about done... One of my HR24-500s was so stinking slow last night I had to restart it just so I could use it.

    Let's face it - the HDGUI that was supposed to speed things up has slowed a bunch down. I only hope that DirecTV is really working on fixing what they screwed up with update.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    You didn't expect this to happen? I did. That said, none of my HRs have really slowed down that much. The one 20-700 I use (the rest are used as servers) is still just a tad slower than my 24-500s, which are a bit slower than they were before the new GUI hit.

    You have to see the pattern here. Same thing happened with the DLBs that everyone just had to have. Took what? 6 or 7 months for that to get straightened out (seemed that long anyway)? Look at all the problems there were with MRV. Don't read that much about problems caused by the DLB introduction or the MRV introduction anymore.

    D* goes so far with testing then releases the NRs upon the public and fixes what the major complaints are. Seems to be company policy. Six months from now, almost no complaints will be seen about problems caused by the new GUI.

    Rich
     
  12. Mike Greer

    Mike Greer Hall Of Fame

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    Rich - Sadly, I did expect this... Seems to happen whenever they attempt a major revision. What really irks me is that I pay plenty each month (plus the $600 just make my remote respond by getting the 3 HR24-500s) and I do expect the basics to work.

    I figure in a few months if it is still a problem I may just dump it. Not just because of this but because of the overall value. It's to the point that the price is just too much when you combine the screwy receivers, price increases and that we watch the networks, Showtime and maybe 3 other channels....

    The booby prize goes to those that are such believers in DirecTV that they somehow think the 'new code' is not what cause the slow downs. Do they really believe that those people that suddenly had trouble beginning the first day with the HDGUI update have failing hard drives, bad cables, or poltergeists?! They really don't right? Must just be the 'Defend DirecTV no matter what' attitude?
     
  13. Mike Greer

    Mike Greer Hall Of Fame

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    The irony is hilarious! The long awaited 'fix' for the sluggish receivers finally arrives and slowed a bunch of people down. Many of these people didn't even have enough of the sluggishness before the 'fix' to worry about.

    I really feel sorry for the people with the affected HR20s - sounds like they got hit with the slow-downs more than other receivers.
     
  14. JonW

    JonW Icon

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    I was concerned about performance the moment I found out they'd removed the SD overlay of the HD UI. It was a sure sign that the new s/w in fact did not improve the efficiency of the box, but had slowed it down to the point that they had to remove features in order to compensate.

    The fact they keep piling on new features in to a box that may already be heavily burdened by large eSATA disks, recording two HD feeds at once, handling MRDVR feeds, and MRDVR play lists is not going to make things better.

    Customers who don't ask much out of their DVR, however, should be relatively happy.

    Memory/resource leaks are also very common in new builds and tends to bring systems to a grind over time.
     
  15. Mike Greer

    Mike Greer Hall Of Fame

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    Good point.

    Makes you wonder why they bothered with the HD GUI. They aren't using the additional resolution so why even bother? Maybe they have something planned for the future and this is the first step? God, I hope they fix it and leave it alone. Do we really need to go through this every year?
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    You have every right to feel that way, so do I. But D* sure doesn't.

    Where would you go? I've called every provider and told them what I wanted and nobody comes close to D*'s prices to replicate my system. Dish did have the decency to send me a voucher to cover some of those costs if I signed with them, but I'd still be out quite a bit of money and that's just to have the same setup I have now. Cables not the answer. I don't see a better provider at the moment.

    I haven't read much of this thread since I'm really not having any major issues with my HRs, but I've heard all the stuff before and I expected that too. Of course it was the GUI. If you get an NR and the next day you've got problems, Occam's Razor must apply. In a few months we'll be having another major crisis and this will be forgotten.

    Rich
     
  17. lparsons21

    lparsons21 Hall Of Fame

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    Rich, if I'm remembering your setup right, it would be difficult to switch to anything as you have so many units.

    For Mike maybe the new hopper/joey from Dish will be a good option to consider because of his viewing habits and for a new customer it is one Hopper + 3 Joeys for no upfront cost.

    I've been reading a lot about the H/J from Dish, and I could easily see one Hopper + 1 Joey replacing my 3 HR24s because of my household viewing/recording patterns.

    That said, even though my HR24-500s are running slower than they did when I got them because of the HDGUI, they aren't giving me any issues to really irritate me to the point of throwing a remote. And my MRV setup, though slow to start a recorded viewing, works flawlessly.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Right. I'd much rather have three HR2x-xxxs with 2TB drives than one 34. I do have five available ports tho. I just don't see how it would improve what I've got.

    I'll have to take a look at them. Wouldn't do me any good, no YES channel, no Yanks, no Rich.

    What I see running slower is the Guide, Playlist and stuff like that. I don't see any difference when watching a show. It's when you get into what they've changed that you see the slowness caused by the GUI. It will get better, we just have to be patient.

    Rich
     
  19. Mike Greer

    Mike Greer Hall Of Fame

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    I'd basically just give up Showtime and the few other pay channels we watch. I guess a couple of standalone Tivos for OTA plus Netflix and Hulu would cover most of what I do.

    I do like MRV although it is much slower to respond since our 'upgrade' and FFWD's autocorrect constantly annoys me. I'd still miss that! But I'm good with the other Tivo things - I can adapt.

    It's pretty sad that for the millions a month DirecTV charges for 'lease' fees they could/would have an engineering department that could avoid most of this stuff. Just not the way things are done these days - not just a DirecTV problem...

    Here's hoping that they fix this stupidity sooner rather than later!
     
  20. lparsons21

    lparsons21 Hall Of Fame

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    The Guide and other lists are slower now with 59E than they were with 57B, but still faster than they were prior to the HDGUI. Getting to the various lists is slower and starting the viewing of a recorded even is slower. In fact, virtually every time that I go to the 'list' of recorded events, the message about just a moment or some such always comes up. Same for exiting the recording to go back to the list.

    And I'm glad you think it will get better, but based on previous 'updates' history over the years, I fully expect it to get slower. That seem to be just a given with D*'s programming efforts.
     

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