NFL Network-Select Package?

What is the exact name of your package? Is it a grandfathered package of some kind? I am in the Choice Xtra Classic package and is grandfathered.

 

Doesn't the NFL ST comes with the NFL network?

 

Except they are DirecTV CSRS

 

So, let me make sure I understand this situation.

1) You are receiving NFL Network.

2) You are subscribed to a package that does not include NFL Network.

3) You "do not care either way if it was on or not"

4) You called DirecTV to find out why you are getting something for nothing.

5) You get the proper answer from a CSR about NFL Network not being included in the Select Package.

6) You then choose the knock the CSR who gave you correct information, using words like "clueless", "hate", and "dumb".

7) You blame AT&T for an issue that happened before they took ownership of the company.

8) You are still getting a channel you are not paying for.

9) You started a thread to complain about all this.

Does all that sum up the situation correctly?

 

That isnt very nice. Believe it or not, I am sure others with that same package would probably love to know if it is available to them. The thread is welcomed by me at least even if the person posting it isnt happy with getting something for free. We all come here to learn new things and this is something someone is reporting that no one else is so lets help him figure out why. There has to be a reason.

 

Hi joshjr.

I agree with you, as there are probably many people with Select wondering the same thing

But I have a hard time understanding why anyone would:

1) Read the website and see NFLN is not included in Select

2) Throw a CSR under the bus - for being correct about what he read - correctly - on the website

It could be a system glitch.

It could mean they don't turn off NFLN until a certain date when someone cancels ST.

It could mean he actually did not cancel ST - or DirecTV did not complete the cancellation.

But he is clearly getting something for nothing, and spewing venom at a CSR who was correct is not helping us " learn new things".

Cheers,
cmasia

 

Account password? Is there a requirement to ask that when just calling in to check on your programming? When I recently added some programming, I wasn't asked for my password, but their caller ID confirmed that the caller, me, was calling from the number on the account.

I can't even remember being asked for my password in the 17 years I've had DIRECTV.

 

Cmasia, I emphatically agree with you.

Why would you even invest the time in calling a CSR if you don't care either way if you're entitled to it or not.

Then you proceed to report a CSR to retention for doing his job?

Says a lot about the person.

 

How did they verify you at all? I know sometimes with some companies you can use a password or something else rather than just the password. I don't know if DIRECTV does that but some companies do.