NFL Sunday Ticket Deals

Discussion in 'DIRECTV General Discussion' started by Craig Rue, Aug 8, 2019.

  1. Sep 4, 2019 #101 of 183
    raott

    raott Hall Of Fame

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    Customer since 1997. I have Directv, AT&T fiber, and three cell phone lines. Bill is over $400 a month.

    I tried the 0027 number and no dice. They offered a few bucks off the sports package (which I'm not subscribed to and have no interest in) and that was it. She insisted that was all the system showed I was eligible for and would not budge.

    Called back five minutes later to the regular number, told the prompt "cancel service"....told the rep that I wanted to see when my billing date was so that I could set a future cancellation. He asked why. I told him I'd tried Hulu Live TV and liked it, that that only thing keeping me with Directv was ST and that it was too much (all the truth).

    Without hesitation, he gave it to me for free. I did not request Max as I'm ok with paying that and think that is the fair thing to do.
     
  2. Sep 5, 2019 #102 of 183
    Ms. J

    Ms. J Member

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    I agree. I have been lied to 3 times in the past month. Someone will say something & I won't see it in "Recent Transactions" then call back to find not possible.
     
  3. Sep 5, 2019 #103 of 183
    Ms. J

    Ms. J Member

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    So hubby calls the 0027 number & the lady says that she can give $12.25 off for 6 months. She asks if that sounds good & he says not really. He claims that he has coworkers that have gotten it for free or received a call from Directv and he's been waiting, but no call. She said that was all she had but transferred him to VIP. He gets on with VIP & the guy starts asking about programming and what we watch, starts rattling off the $25 off we get for having wireless, which I don't like because that was a wireless offer, not a Directv offer. Plus, we pay $200 a month for wireless so it's not like we're getting $25 for free. Then he mentions free Hbo, which again is a wireless offer. Then he mentions my $10 off of the HD receiver I got for them constantly screwing up my bill & me having to call multiple times. Again, not deals that translate to that much of a deal. The guy offers $40.01 off for 12 months (not sure why the penny) & ST Max if I sign up for a year. I agreed since with all the other discounts I really was only asking for $12.25 off.

    I don't need Max, but he felt like he was doing me a favor, so I took it. I did see the Max added on my account. The idiot from earlier added ST so I have to wait for that to credit back. I don't see the $40.01 credit but called back to confirm that it was there. I will wait until Friday before calling back. I really liked the old system better where credits & charges were immediately seen. But I called for free ST and am happy with that. If the discount comes on I will not have had to pay for a bill for 3 months so I won't complain other than the principle of the matter. I'm willing to stay another year & do this dance again or have hubby do it. Yet again another year where I get offered nothing or next to nothing and hubby calls & gets a pretty good deal.:(
     
    Last edited: Sep 5, 2019
  4. Sep 5, 2019 #104 of 183
    DR2420

    DR2420 New Member

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    Yeah, you've got to watch it closely for sure when dealing with them anymore. I actually talked to a loyalty rep a few months back and he straight up told me he was leaving AT&T/Directv and he didn't like what AT&T/DIRECTV was asking from the agents and if I recall correctly, he told me he's about being honest and upfront with his customers and it was just getting harder and harder and he just wasn't liking it. I was surprised he told me that over the phone, then again, I guess he knew his time was about up there and didn't really care. I've been lied to a few times now. I've called in to have things removed from my account, only to get off the phone and it still be on the account, only to have to call in again. They told me it was removed, and it wasn't. I had an agent give me an offer on the NFLST, which he called some 100th NFL season loyalty offer for $100 total, which he also gave me a "confirmation number" ... Only to quickly realize that night nothing was showing what he offered in the recent activity, which got my attention.. Well, called in and he left no note regarding his offer, there was nothing like that in the system and I was basically being called a liar. Come to find out, there was already a confirmation number created previously in regards to the NFL Sunday Ticket request when they said they had no offers... He just used that same number without telling me. He tried making it sound legit, only to be completely lying to me. Not good, not good. If it is happening to me, it is happening to others.

    Now, after talking to about 5 different agents after it happened, I FINALLY got to a very nice lady who understood how wrong it was and she made it right. The ones before her wouldn't do anything. They've still got a few good ones.
     
    Last edited: Sep 5, 2019
  5. Sep 5, 2019 #105 of 183
    raott

    raott Hall Of Fame

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    Good lord...this company is a crap show. So right after I posted the deal I received, I looked online...indeed it was there. However, there was also a sentence at the top of the page that my account was set for a future disconnection (which I NEVER told them).

    So I call back, and the next rep removes the disconnection date and says it won't not show up on the website until overnight.

    I get back on this morning, to make sure it is gone, and indeed it is, however now the ST entry in my programming, is also gone! So I call again and the rep says "sales" says ST is indeed on my account, but could offer no explanation as to why it was no longer showing up online. I'll be shocked if I actually have it and don't have to make a fourth call.
     
  6. Sep 5, 2019 #106 of 183
    ewto16

    ewto16 Legend

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    I got $16.50 off for 6 months. Not that great, but it was at least something. I might call and threaten to cancel on Monday.
     
  7. Sep 5, 2019 #107 of 183
    TANK

    TANK Icon DBSTalk Club

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    I got a e-mail within a few hrs with confirmation for NFLST at no charge.
    One-time DIRECTV charges [​IMG]
    2019 NFL SUNDAY TICKET $293.94
    Promotions/Discounts:
    2019 NFL SUNDAY TICKET Special Offer -$293.94
     
  8. Sep 5, 2019 #108 of 183
    Ms. J

    Ms. J Member

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    Now that I think about it I didn't get an email. Sometimes I get one confirming, sometimes I get one with no information. Now that I think about it, sometimes I get fed up with Directv.
     
  9. Sep 6, 2019 #109 of 183
    rajeshh

    rajeshh Godfather

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    Bssed on your post, I tried this approach, and so far am having the most success with the reps. Its almost as if these are the older DirecTV reps whereas calling the 0027 and such number takes to at&t folks who kept telling that no offers available.
     
  10. Sep 6, 2019 #110 of 183
    raott

    raott Hall Of Fame

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    I called back today as ST was still no longer showing on my account. Called the regular number. She looked it up, saw that it was on my account for Zero dollars. She then spoke with someone and came back and said she would have to add the $17 charge back on (for the Max) in order to get it to show up, which was fine, as that is what I agreed to previously. She was unable to do it and had to contact loyalty because they had to do it.

    Loyalty told her that was no longer available and I had one of two options. Either take ST Max for free for and have a one year agreement or just take the ST for free with no agreement. I asked her if it was an option to just pay for the Max and she told me she would check with Loyalty.

    She came back on the phone and said that was not an option, but Loyalty through in an extra $30 off per month for a year. I agreed to that.

    In short, my deal now is: ST Max for free, one year agreement, $30 extra off of my bill. I'm happy with that and they will keep me another year.
     
  11. Sep 6, 2019 #111 of 183
    Renreb

    Renreb New Member

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    I have been a customer of DirecTV and ATT (internet only) since 2005 and have had the sunday ticket every year. I would contact DirecTV every few years and sign a new 2 year contract and they would give me the same offers as a new customer. And it was a easy and pleasant procedure prior to ATT. I haven't tried to do this since ATT purchased them.

    So I tried to contact them yesterday and after the first 2 agents someone made an attempt to help me. They offered me $12 off of my bill for 6 months but would not let me sign another contract. I tried to explain how loyalty works to the service agent but he couldn't / wouldn't help me. So I then requested to speaker to his manager and immediately had an excuse as to how busy she is. I calmly told him that I will wait. I informed him that I am sitting at my desk working, with him on speaker phone, and had all day to wait. He kept coming back on the phone and telling me he is trying to get her about every 30 seconds. That went on for less than 10 minutes when he finally said, "Sir, she will not be getting on the phone with you and that is the best offer they can do for me.". So I asked the agent you would rather loose a loyal customer that is willing to sign a new 2 year contract and only expects the same offers that new customers get than to acquiesce with my request? And his answer "I'm sorry that is all we can do for you and have a good day sir.". I told the agent that I know he is just doing his job but that the corporation that you work for really sucks!

    I am going to cancel this weekend prior to the ST taking effect.
     
  12. Sep 6, 2019 #112 of 183
    Ms. J

    Ms. J Member

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    Good point! Maybe this is the VIP department.
     
  13. Sep 6, 2019 #113 of 183
    ewto16

    ewto16 Legend

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    Called back in and said I wanted to cancel. Got a rep the first time that was more than happy to just cancel my service. Didn't offer me anything or even question why I was cancelling. I hung up on her.

    Called right back and got a second rep. Much better service. She tried to get me some discounts, but there were not any for my account. She put in my disconnect notice and said I could talk to a VIP rep if I wanted. Gave me the number for the VIP rep and said I had to call by 11pm today. Offered to transfer me over if I wanted to just do it now. I asked for the transfer.

    Spoke to the VIP person who was finally equipped to actually make me offers. Offered to move me from the Entertainment package up to the Choice package and give me a $28/month credit for 12 months and a $5/month credit for 12 months for auto bill pay. Makes my total bill lower than it was on the Entertainment package. Got Sunday Ticket Max for FREE. 3 months of premium channels (HBO/Showtime/Cinemax) and a $200 Visa Gift Card.

    I did have to agree to a 1 year contract, but it is only $20 per month to cancel it if I want to terminate it early. By the time football season is over, I'll only have 8 months left, which is less than 2 months of actual payments.

    Overall, I'm pretty happy. Took like 4 total phone calls and a lot of time on the phone, but it was worth it.
     
  14. Sep 6, 2019 #114 of 183
    scottyb185

    scottyb185 New Member

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    Sep 11, 2018
    Called the main number and got a csr who was totally useless. He basically gave me the 855-235-3982 and said good luck with loyalty and we hung up. Useless... so I called the 0027 # and spoke with nice csr, Shelley. After doing the schmmoze, ya know since 2004, choice, etc, and sharing a few laughs, she told me the system didn’t show me any discounts, likely because my promo hbo free for a year runs out next week. She offered me 2 months free showtime (no thanks). I asked about Nflst best she could do was 12.25 off ST or $16.50 off max. I politely declined, and she said it’s the system that generates offers and discounts and to try back in a few weeks to see if there’s anything there. I’m on autopay and pay about $130/mo since my $60 credit rolled off 6 months ago. A good try, but no joy
     
  15. Sep 7, 2019 #115 of 183
    DesertWind53

    DesertWind53 Mentor

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    Jesus Murphy, DirecTV has turned into a total sh1tshow since AT&T took over. What a disaster.

    First off, the "auto-renew" that had kicked in and was already billing us monthly was only for the standard ST package, not "Max", so we wouldn't have had RedZone, which is what we watch more than anything anyways nowadays. That really would have pissed me off Sunday! We had Max last year free as new subs (after being with them since 2004 but leaving for 6 months as we built a new house) so Max should have been the auto-renewal package. Nope.

    So I make my way through the maze of robots suggesting that I manage my account online (nope, you can't cancel ST online, so that's BS), then suggesting that I download their app and manage it that way (ditto), finally got in the queue for a live body. After about a 15 minute wait, I'm connected to a nice lady apparently in India but speaking very clear English over a clear phone connection. But the best she can do is get me about $95 off the Max package, and no other discounts. I tell her that's not good enough, so I either need to cancel ST or go to Retention Dept to see if they can do better, so she shuffles me off to Retention. Another 15-20 minutes in queue, and finally helped by another woman in India, but this time with a thick accent that makes her hard to understand, and a horrible connection that reminded me of Sprint long distance service circa 1982, where you had to dial 37 numbers to make a call and then got a crappy-ass connection. If you're old enough to remember, you know exactly what I'm talking about.

    After being on the call for over an HOUR - and at one point telling the Retention rep that I'm ready to cancel service altogether - I won. $35/month off our regular bill for a year ($420) plus $75 off ST Max, for a total of $495 in discounts, which measured against the $399 cost for keeping Max means we came out $96 in the black.

    These guys are a joke. Customer service was so-so when DirecTV (or DirecTravesty® as my buddy calls them) was an independent company. Now under AT&T they are downright painful to deal with, as prices escalate faster than a Zeke Elliot contract demand.

    F these guys, the NFL needs to get their act together and open the rights up to other options for us poor fans who suffer with this arrangement.
     
    wilbur_the_goose likes this.
  16. Sep 7, 2019 #116 of 183
    Ms. J

    Ms. J Member

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    What number did they give you for VIP?
     
    longhorn23 likes this.
  17. Sep 8, 2019 #117 of 183
    socal92808

    socal92808 New Member

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    Sep 8, 2019
    The VIP number is 855-407-3780
     
    Ms. J likes this.
  18. Sep 8, 2019 #118 of 183
    AngryManMLS

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    Anyone know when DirecTV will open up the $25 upgrade to Max today?
     
  19. Sep 8, 2019 #119 of 183
    compnurd

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    Who said they were?
     
  20. Sep 8, 2019 #120 of 183
    AngryManMLS

    AngryManMLS Active Member

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    They have in the past on opening Sunday.
     

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