Customer since 1997. I have Directv, AT&T fiber, and three cell phone lines. Bill is over $400 a month. I tried the 0027 number and no dice. They offered a few bucks off the sports package (which I'm not subscribed to and have no interest in) and that was it. She insisted that was all the system showed I was eligible for and would not budge. Called back five minutes later to the regular number, told the prompt "cancel service"....told the rep that I wanted to see when my billing date was so that I could set a future cancellation. He asked why. I told him I'd tried Hulu Live TV and liked it, that that only thing keeping me with Directv was ST and that it was too much (all the truth). Without hesitation, he gave it to me for free. I did not request Max as I'm ok with paying that and think that is the fair thing to do.