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Discussion in 'DIRECTV General Discussion' started by Craig Rue, Aug 8, 2019.
I wouldn’t correlate anything from Directv past to directv current
Yep. Are they giving a preview today of ST? I have the Max so don't know.
I'm a Chiefs Season Ticket holder and have been with Direct for 20 years. I called several weeks ago asking about any promotions and had NOTHING offered. So, after a few calls, I cancelled. Then, I got an email that as a STM, I can sign up to get ST Max for 100 bucks. I've done that a few times and have never gotten any correspondence.
So, now, I'm wondering if I should try calling about any deals again.
You'd think for what we pay for tickets, we would get a break every year!
I got it for free after playing phone tag for 2 days, calling different numbers they gave me. All that after being told they couldn't do anything with NFL via chat. I also got some off my package. I got a deal with HBO and the Sports pack that they always give me on the original chat. $85/month (Without tax) for Xtra, Sunday Ticket Max, HBO, Sports Pack, Movies Extra, Epix, and NBC East DNS. Sounds good!
How did you justify a distance channel? And why just one?
Oh, I have had that for a few years. Nothing on that list is new, it is all existing programming that I have had for years (except Epix obviously). I got WNBC when my local NBC was in dispute. I know you're not supposed to get that, but I did and a couple others did, too. It was when Boston's NBC was switching affiliates but the old affiliate was in a dispute. WHDH was in dispute and still carrying NBC, but was losing the affiliation. WBTS was on Directv but not showing NBC programming yet. The only thing I can think of is the computer, for a day or two, thought that the Boston market had no NBC affilate? Never figured it out. I was very lucky. And, the whole time, I had one of VT's NBC affiliates via SV. That station is now CW.
I got a confirmation of ST Max for 100 via email today. I appreciate this little perk as my son and I like to stream games on the way to/from games.
Had a 55x12 roll off called to see if any credits was first offered $5 a month and FREE ST-said no thank you was told to hold for VIP they offered 37x12 1year contract and FREE ST said no thanks (was looking to be around 55 again)ended call tried this morning was offered $5 then he said nah how about $10 a month and FREE ST no contract said no thanks hung up tried right back again with all intention of canceling thanked me for long time costumer offered right off FREE ST no commit and new I was gonna cancel and gave a $54 one month to hold off on the cancel and he told me he put credit under dvr WH misunderstanding so credits will open up next month and to call (and still FREE STNo commitment) I took this offer I called back 6 hours later just to confirm the no contract (as I’ve been tricked and not told before)they confermed it and noticed I called already today and was throwing $15 amonth off with auto pay—-so all in all every call I made was offered ST for FREE and every CSR I spoke to was very pleasant to speak to (as I was too) especially my last call with CSR Julie as we just spoke for 15 mins after all was done about other things (I stopped drinking their kool aid a few years ago and don’t care who delivers my tv channels— I stay for the convenience of ST at home and not have to go “out”) so a call and a cancel would not ruin my day but DirecTV always seems to come through in the end for me —-sorry for this long post but just wanted to let everyone know my last 24 hours and the FREE ST IS OUT THERE
Punctuation. Holy God man.
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Was that a run-on sentence?
Well after 15 years of loyal service they are letting me go. They refused to offer anything other than around $12 off of my bill for 6 months. I was willing to go into another contract with them but they said no. So now on the 22nd, end of my billing cycle, I will be disconnected and the initial payment of $50 for the ST will be refunded. So I get the ST until then.
I do not understand their logic in letting a loyal customer go when they are willing to sign a new contract, just makes absolute zero sense to me. But that is what you get with AT&T I guess. The old DirecTV was always willing to work will their loyal customers, but not these guys. Oh well, lets see how life is after cutting the proverbial cord.
Did you get kicked over to VIP? That seems to be the trick for a lot of people. I wasn't getting anything for discounts until then.
I am not sure. The first time I called I just found a number online and called that. I was bounced around to 3 different people. Then I found this thread and called the 888-666-0027 number and they were no help either. I called it 3 times and got 3 different people, but they didn't offer anything. I will call 855-407-3780 and roll the dice one more time. I have until the 22nd so I am going to wait until that week and then call them to see if they are willing to give me a new contract.
How are you going to get a refund for NFLST,since you cancelled after the season started ?
Don't be surprised if you get billed for the full season cost of NFLST minus the $50 you paid.
I made to sure cancel prior to the start of the Sunday's football games so they had no leg to stand on in trying to charge me for the ST. According to the rep that I spoke to, Shawn, he said I will be getting a full refund on my initial payment of $50 and it will take approximately 72 hours for that to occur once my service is cancelled (which will be the end of my billing cycle the 22nd). I agree with you Tank, I feel like this cancellation will not be a very fluid situation.
I don't know when it changed, but you have the first two weeks to cancel.
Source: NFL SUNDAY TICKET | 2019 NFL Season | DIRECTV Official Site (fine print at the bottom).
I tried this number but the rep said he couldn't help me since I had an AT&T billing account. Anyone else get that response?
Here is my experience this year. Took five calls and two chats before I finally got an offer. I currently have $60/12 and some other misc credits for other channels. My first call was to the 0027 number about a week before the last $60 credit was applied to my account. I explained that I knew it was ending and wanted to know if there were any credits to keep my bill reasonable or offers on Sunday Ticket. The rep said that all he had was $5 per month, if I switched to auto pay. He also said that since I cancelled auto-renew last year, that tells them that I am no longer interested in ST and no offers generate because of that. I declined the $5 and ended the call. Two days after my last $60 credit applied I called the 9077 number. I explained that I was concerned that my bill would jump $60 next month and went form there. This rep really seemed to care and said she would try some things. In the end she said she had nothing to offer but that I should call next month when new credits may appear. And then she said she was giving me a one-time credit of $60 to soften the blow and allow an extra month for them to refresh. I then mentioned that in my market the CW and Fox have been in dispute and turned off for the forth month now and that would impact my NFL watching. She again tried some things and came back with nothing. She then said that she would transfer me to the VIP department and they would definitely have an offer for me. I never made it to the VIP department and was cut off. I did notice that she added ST and removed it as part of trying to get a deal for me from my recent activity.
The next day I called the 9077 back to try and get to the VIP department. This rep was not nearly as accommodating or friendly. I explained what had happened the previous day and asked if she could connect me with the VIP department. She said she could help me and reviewed my account for about five minutes. When she came back she stated that I had been given a $60 credit due to no offers for ST. I had to explain why the rep gave me that and it was given even before ST was discussed. She then said since I had received ST for free the last two years I would not be given any offer on it this year. I told her that was reasonable and asked if there are any credits due to the fact that I have not had the CW and Fox for the last four months due to a dispute. She said that is not the way it works. I asked he if she could transfer me to the VIP department. She said no. I asked for loyalty (Not knowing who I was talking to) and she said no. I then said I just want to talk to whoever I was going to be transferred to the previous day. She reported that neither of those departments were available on her drop down menu of transfers. She said she could not help me any further so the call ended politely.
The day after that I decided to chat and try my luck there. I again got the same response, nothing. Did not spend too much time with it and gave up after they said nothing was available. I decided to try chat again the next day, this time focusing on specifics of my account. I asked if I was under contract and when the service would be cut off if I cancelled that day. She answered all of my questions but had no interest in why I was inquiring and did not care. So I asked her if she could cancel my account. She responded that retention would need to do it and they were not available by chat. She provided me the number. I then asked if she could help me with the situation. She then said she absolutely could and she would not leave the chat until it was resolved. I explained the loss of Fox from my locals and asked about ST. She immediately came back and said she would include her supervisor in the chat because he would need to handle it. She then left the chat and he entered. After ten minutes of no response from him and me sending messages to let him know I was there, I ended the chat.
So yesterday I gave it one last try. I called the VIP number provided here and I must say Thank you for that! I explained the loss of games on Fox. The rep was extremely friendly and said he could help me. He took a few minutes and then came back with free ST Max and $47/12 with a one year commitment. I accepted it. I did notice that he did cancel my account and re-activated it to get that for me. 20 minute phone call (10 waiting for him to pick up and 10 interaction) and all was good. VIP is the number to call, no one else would give me anything regarding ST.
For perspective, my first dish was installed and activated on 9/3/1994. I remember because it was the Saturday before the first ST ever. I signed up at Circuit City the week before just for ST. Since, I have always had the highest package, Premier since it was introduced. For the first 15 years I paid full price for ST without question. When auto-renew started, I was told that as long as I had that turned on, I would always get the best available price. That promise faded away as the years went on and I discovered the discount game about 11 years ago and I play it every year, some I win, some I lose. Two years ago I moved and got ST Max free with the movers deal and a two year commitment. Let me just say that was the worst experience I have EVER had with Directv. It included lies, broken offers and an installer that had no idea what he was doing and lied to cover his lack of knowledge. In the end, I was told that the rep that made me the movers deal offer lied and they would not honor what he promised. In the end I let it go because of the credits I get. Last year I called the 0027 one time and was immediately given ST free and $60/12, just for asking. So at this point, I take it year by year but I can see the end of the road coming. Even though AT&T's customer service has been a negative lately, I am still happy with Directv. I do still have a legacy Directv account. If someone is frustrated with lack of available offers, I would recommend calling the VIP number. They seem to be the one's that will give you what they can.