Good god, what a joke Directv/at&t has become. Tried a final chat and after some time and no positive results, had a supervisor call me and transfer me to retention. Figured I was getting somewhere. Once connected, I’m told a manager did something to my account and he is the only one who can open it so it can be reviewed. Of course, he is busy and not responding to communication. I’m debating if I want to try again or just cut bait and accept my fate of a new provider.