1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

NFL Sunday Ticket Superfan

Discussion in 'DIRECTV Programming' started by jeffreydavisjr, May 22, 2008.

  1. Bill Broderick

    Bill Broderick Icon

    2,352
    173
    Aug 25, 2006
    Long Island
    Back in June, I cancelled my Sunday Ticket auto-renew when no offer was made on SuperFan when I called asking about it.

    Today, I called back, using the sports number and told the CSR that I previously had Sunday Ticket but canceled when I was told that it would cost an additional $100 to get the games in HD. I also told him that I was now hearing that they were giving SuperFan for free to a significant number of customers and asked what offers he could give me if I signed up for Sunday Ticket and Superfan. He ended up giving me Sunday Ticket for the current $289.95 price and give me a $10 credit on my account for 6 months (for a net price of 229.95). He also gave me Superfan for free ($99 with an immediate $99 account credit). So, essentially, I saved $20 off of what I would have paid if they had just given me SuperFan for free in the first place.
     
  2. mephisto

    mephisto Mentor

    34
    0
    Sep 22, 2007
    Today I called the sports number, told her a friend received SF for free and asked if I qualified for the promotion also. Took less than 5 minutes and she'd added SF for free.
     
  3. miketorse

    miketorse Icon

    647
    0
    Jul 29, 2008
    I also got SuperFan for free added on, but I sent an email through "contact us" on their website.
     
  4. john1117

    john1117 Cool Member

    28
    0
    Jun 9, 2007
    I called and asked if they had any specials they could offer me as a long time customer since 1998 and I got Superfan for free. Also received a discount on HD DVR.
     
  5. tim99

    tim99 Legend

    160
    1
    Sep 14, 2007
    The $16.xx charge for SF showed up on my latest bill so I sent a nice email asking about the free SF promotion that I heard about. The response was that I had already qualified and that SF was posted to my account for free on 7/10. But since a charge HAD shown up I called in.

    A very nice CSR could see the email that I 'qualified' for free SF but changes for SF were blacked out of their system so she could either offer me a one time $100 credit or a $20 credit for 6 months which means I actually got paid $20 to take SF, heh.
     
  6. cbearnm

    cbearnm Legend

    191
    0
    Sep 6, 2006
    I called about 10 days ago and tried my finesse to get SF and was flatly denied. I went ahead and cancelled both SF and ST. The credit for my first payment showed up online almost right away. The next day, I sent a letter (not email) to the Customer Relations department and cc'ed the office of Chase Carrey. I explained that I had been a ST sub since 1998 (I found the original receipt recently, it was date 8/13/1998).

    I have been an early adopter, silly me, by actually paying for HD receivers and HD DVRs *until the MPEG4 upgrade. I have paid for the HD package when it was only a couple of channels. I also explained that the primary differentiator for me was ST and that without it, there was no reason to stay with D* once my commitment is up (in 3 months).

    When I got home last night, there was a message on my answering machine. I have to say, it really irritated me. Yes, they offered me SF for free ("this is a one time courtesy, only because you are (I am) a long time valued customer") but the mush mouthed CSR seemed to be so pre-occupied with telling me it was a 'one time' thing that the whole message was garbled and confusing. She sounded like one of the least intelligent CSRs I have crossed paths with. In fact, she ran out of time (3 minutes) and had to call back to complete her spiel.

    I have to admit, after the initial disappointment with canceling, I have kind of come to terms with not having it this year. I know I am being juvenile, but if I were considered a valued customer, I would have expected a little more professional treatment. So maybe I am being spiteful, but I think I have drawn a line in the sand.

    The Steelers have 5 games that are national type games and the possibility of 2-3 more late (4 pm ET) games that I may get as well. Even assuming just 1 add'l game, that still comes out to over $25/week. Sure, I'll be missing the other games that ST provides, but my main reason for it is the Steelers. I'll be waiting a week or two to decide if I return. I find it silly that it took so much effort (while others needed so little) to get that concession.
     
  7. tim99

    tim99 Legend

    160
    1
    Sep 14, 2007
    So you wrote a letter and they offered you a $100 product for free? There are a lot of people that would take that deal in a hearbeat.


     
  8. dcowboy7

    dcowboy7 Hall Of Fame

    4,756
    26
    May 22, 2008
    Pequannock, NJ
    jack lambert would be very very dissapointed in u. :(
     
  9. tim99

    tim99 Legend

    160
    1
    Sep 14, 2007
    Jack Lambert would never miss a game over this.

    OTOH, Jack Lambert would have gotten his way with DirecTv the first time.
     
  10. Visman

    Visman Legend

    198
    3
    Feb 16, 2008
    Houston, TX
    :dance01::icon_bb: I just called to cancel NFL ST because I was not willing to pay extra $99.00 to get Super-fan, just to get the HD feeds. After getting transfered to a senor CR and told them the situation the CR looked at my account and gave Super-fan for free, if I did not cancel. so now I have what I want and also $120 credit for 12 month, every month $10.00.:icon_bb: :yesman:
     
  11. cbearnm

    cbearnm Legend

    191
    0
    Sep 6, 2006
    Probably, but I'll just go to the local sports bar and catch the games.

    BTW; years ago, I actually was in a bar with Lambert. It was up toward Franklin, PA and he was heading up to his cabin for a hunting trip and stopped in for a quick one. He still had some of his on field attitude, so I gave him a wide berth. :rolleyes:

    I know I'll probably end up taking the offer, but will wait until the weekend before to do so. I can understand the sentiment that I am getting a 'free $100' value (and this was after being refused it by CSRs a couple of times), but my problem is that I don't think that the ability to watch in HD is worth $100 extra. Since the games are shot in HD, they are actually charging to NOT down-res to SD. It seems kind of like extortion at this point of technology. But by the same token, games are unwatchable in SD for me anymore.

    And yeah, I know, if you don't like it, just shut up and cancel after all. But what else is the internet for, if not as a private soap box. And I love to whine. (And I realize, I have probably spent more than $100 in time and energy on this, but need to vent.)
     
  12. tim99

    tim99 Legend

    160
    1
    Sep 14, 2007
    I agree it does feel a little like extortion. Like a lot of people here I have been a D* customer for a very long time and for the most part have been pretty happy, but the $100 to add HD to Sunday Ticket is one of the few things they've done that to me has a really slimy feel to it. That and when they took away the free PPV per month. I've never gotten over that one no matter how many coupons they kept sending :)


     
  13. iceturkee

    iceturkee DINFOS Trained Killer DBSTalk Club

    1,217
    16
    Apr 1, 2007
    daytona...

    actually, the $20 covers tax and fees.
     
  14. djfred49

    djfred49 New Member

    8
    0
    Feb 8, 2007
    Price seems to have gone up again this year.
    So I cancelled the Suoerfan and just kept Sunday Ticket.
    I know I won't see all of the games in HD but the cost is not worth it.
    They started deducting my payments last month for Sunday Ticket.
     
  15. dcowboy7

    dcowboy7 Hall Of Fame

    4,756
    26
    May 22, 2008
    Pequannock, NJ
    u know u could have gotten sf for free by asking....kinda like what 2,397,587 other people have done.
     
  16. repoman75

    repoman75 Legend

    118
    0
    Jan 27, 2008
    I asked and didn't get it for free. I cancelled SF in January (got it free as a promotion last year) but kept ST on.

    When I heard they offered some type of promotion until 7/31 for free SF, I called and told them I had 6 boxes, premium package, blah blah blah.

    They offered SF to me 1/2 price - $99 with $5 credit for the next 10 months.

    I took it.
     
  17. dingo05

    dingo05 Cool Member

    15
    0
    Mar 25, 2008
    got super fan free today. and the 2 payments I had made were credited back.
     
  18. ccjmck123

    ccjmck123 New Member

    3
    0
    Aug 16, 2008
    How exactly did you ask for it? I have tried twice today - explaining the I felt I should be getting the games in HD due to already paying $9.99 monthly for HD Access - but I got the same partly line in response both time. Any suggestions...?
     
  19. tim99

    tim99 Legend

    160
    1
    Sep 14, 2007
    I don't like the fact that we need SF to get the games in HD either but since SF includes more than just HD I don't think the 'already pay for HD' argument is very compelling to them.

    Whether they offer you a promotion is largely discretionary to the particular CSR/dept and they can only give out so much. If you are a CSR who are you going to give your promotions to? The nicest guy you’ve spoken too all day who even made you chuckle a bit or the guy demanding you owe him something.

    This year I told them several of my friends had said they got SF for free this season and I must have missed the promotion and was there any way I could get it.

     
  20. SteelersFan

    SteelersFan AllStar

    105
    0
    Nov 4, 2006
    How everyone here is so pleased with themselves receiving SF for free when before it was the SF for free along with a price decrease for the ST package. Looks like they're getting ready to eliminate SF deals for next year. I got the entire package last year for $175 (ST and HD). This year I couldn't even receive SF for free. I cancelled both packages. I probably wouldn't even do it for SF for free. $249 for 4 mos of NFL programming is too much. Especially when several games will be in HD on the local HD this year along with the network choice games later in the year. I know it's worth it to some people, but I think you really need to step back and reflect on what you're actually getting for that kind of money. Try to think of other pure entertainment subscriptions that can cost you $249+ over 4 mos. It's not that easy to do.
     

Share This Page