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No audio on startup (HR-34)

Discussion in 'DIRECTV General Discussion' started by LawHawk, Mar 22, 2013.

  1. LawHawk

    LawHawk Cool Member

    Mar 8, 2013
    I have a HR-34 and generally it has been great. But I'm having a problem I never had with my previous HR-24. About half the time I turn it on, there is no audio. Picture is fine, all functions work normally, but no audio. No audio from live broadcast and no audio from recorded items.

    I start up the TV and the HR-34 with the DirecTV remote. It doesn't make any difference if I start them up at essentially the same time, or turn the TV on first then the HR-34, or turn on the HR-34 first then the TV. The audio problem happens at the same rate no matter which sequence I use.

    Changing the channel does not fix it. Turning the HR-34 off and then on does not fix it. Turning the TV off and then on does fix it but sometimes I have to do it 4-5 times to get it to work. Changing the TV to another HDMI input and then back to the HR-34 input does work but again I might have to do it 4-5 times.

    Someone told me it could be the HDMI cable that is the problem. I doubt this because I used the same cable for my HR-24 and it never had this problem once. Still, the cable could have been damaged in the installation or something, so I ordered a new cable on Amazon and when it arrives I will switch it out and see if that fixes the problem.

    Have any of you had this problem? How did you fix it?

    Edit to add: the reset button also fixes the problem, but it doesn't work every time. When the problem first started happening last fall, I thought I had to hit reset every single time, which was an enormous pain. Now, it's not such a big pain with being able to fix it with a few pressed of the TV power button, but I'd still like to see this problem disappear.
  2. peds48

    peds48 Genius.

    Jan 10, 2008
    Is the HR34 connected directly to the TV? or are you using an AVR?
  3. Scott Kocourek

    Scott Kocourek Well-Known Member

    Jun 13, 2009
    I would copy and post that here: http://www.dbstalk.com/showthread.php?t=213492 along with the make and model of the television.

    It sounds like HDMI handshake issue but have you tried turning off or on Dolby Digital, just for another thing to try.
  4. LawHawk

    LawHawk Cool Member

    Mar 8, 2013
    No AVR; directly connected to TV via HDMI. I will add it to the other forum.
  5. LawHawk

    LawHawk Cool Member

    Mar 8, 2013
    I changed the HDMI cable to a new one and the problem still occurs. If it is a HDMI handshake issue, it must be with the HDMI port on the DVR.

    I have now turned Dolby off - it was on before - and we'll see if that changes anything.
  6. LawHawk

    LawHawk Cool Member

    Mar 8, 2013
    I'm updating in case someone else who has the same problem finds this thread.

    I turned Dolby off and the problem still occurs. But, I have noticed that since the HDMI cable change, it has occurred much less frequently. It used to be about 50/50, now it's more like 80 audio, 20 no audio. My guess is that it was a HDMI handshake issue with the port on the DVR.

    I never had any audio problem with my HR-24 using the same cable and the same television. Plus, switching out the cable didn't completely eliminate the problem. So, it's not the cable and it's not the TV.

    Changing the cable made the problem occur less frequently. My guess is that this had more to do with taking the cable out and putting it back in than the cable itself being changed.
  7. MurrayW

    MurrayW Legend

    Apr 13, 2006
    I have no audio quite frequently on my HR34 which is solved by rewinding or fast forwarding a few seconds.
  8. LawHawk

    LawHawk Cool Member

    Mar 8, 2013
    Updating again; I've figured it out and it had nothing to do with the receiver. As part of the installation of my new DTV receiver, I switched the HDMI ports on my TV so that for DTV I'm using an entirely different port. My Blu-Ray is using the port that was previously with the receiver. Now, I have the "no audio on startup" problem with the Blu-Ray. So, because it's an entirely different component and and entirely different HDMI cable, I'm confident that the problem is with the TV - probably the HDMI port. So, after five years of owning cheapy cheapo big-screen TVs, I've finally had a (minor) problem with the TV's quality :)
  9. b52pooh

    b52pooh Cool Member

    Mar 10, 2011
    Southern Oregon
    Have you tried simply unplugging and re-plugging the HDMI cable when this occurs? Could save you time and, again, point to the HDMI handshake in the TV.

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