Wow, to DISH, it doesn't matter that you are a 20 year subscriber. I'm a snowbird and I recently upgraded my DVR to a HOPPER at my winter home. I'm at my summer home now and wanted to upgrade it to a hopper. I called DISH and was told I would have to sign a two year contract. After 20 years they want a contract. I asked to talk to a supervisor and she said I would have to pay a $95.00 tech fee or subscribe to a protection plan of $9.95 a month. Then she said she would waive the protection fee for 3 months but I would have to call in 3 months to discontinue the protection plan. HOW RIDICULOUS. After 20 years they want to play a game. I had the protection plan for 15 years and never used it so I discontinued it 5 years ago. Now they are forcing me to have it again, but they waived it for 3 months, then I have to cancel something I don't have. I finally agreed to what ever they said and my WO is 143858639 scheduled for the 24th. I installed dish 20 years ago when they 1st started out. Use to get free movies occasionally, but now they give you nothing but a head ache. Guess its time to look at an alternative TV subscriber. Its ironic that with the installation of my first hopper several months ago I was waived all this ********. With this new hopper, my bill just went up an additional $10.00 but this doesn't satisfy dish, they have to make me jump fences to get the equipment I want.