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No more blissful trust in paperless billing

Discussion in 'DIRECTV General Discussion' started by TerryB, May 30, 2009.

  1. dubber deux

    dubber deux Icon

    716
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    Mar 7, 2009
    I have auto pay and auto bill and I haven't had a problem yet in the three months I have had D*.

    I'm not a big fan of auto payment features yet considering that it is only deducted from my CC I don't have much of a concern.

    ALWAYS check your statements! ALWAYS.!!!!! Mistakes do happen and the quicker you catch a problem the more likely you are to have it addressed quickly and easily.
     
  2. igator99

    igator99 Godfather

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    Jul 28, 2006
    I don't fail to manage my finances. I check my bill every month. Right now I'm monitoring my account to see if they will credit me for the receiver I could use and returned. It was returned about two weeks ago. Still no credit. It's been my experience that D* tends to double bill and in general will charge you unless you catch it. I don't auto bill anything except my car note.
     
  3. Davenlr

    Davenlr Geek til I die

    9,139
    28
    Sep 16, 2006
    The key is to check the bill when you receive the e-mail from DirecTv and get any billing error corrected BEFORE they autopay, which is usually 10-14 days AFTER you get the email. Ive had one issue, and it was corrected before they drafted my credit card.

    Now, for those that get charged for failing to return receivers when they did, and items such as that, I can see where autopay would be a problem.
     
  4. Ken S

    Ken S RIP

    6,201
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    Feb 12, 2007

    Drew in your first sentence you say you have never had a problem then you go on to describe getting charged for a DVR fee incorrectly...that is exactly the type of problem people have with DirecTV all too often. Sometimes it's for much more than $5 and they refuse to credit it back to the credit card or, worse yet, their bank account. Instead they try and give it back in service credits.

    This doesn't do a lot of good for someone who has just had money withdrawn from their checking account and can't pay some other bill...or has a check bounce.

    I've personally had a few overcharges from DirecTV on the autopay program...had to stop it. They also gave me no time to review the bill before charging the credit card. So now...I wait for the bill and then pay online with a "one time" credit card number.
     
  5. TBlazer07

    TBlazer07 Grumpy Grampy

    4,807
    5
    Feb 5, 2009
    Autopay is great UNTIL you have a problem (this applies to all not just DirecTV). I prefer PAPERLESS BILLING and then I pay via 1 time CC payment. That way **I** am in control of my money at all times and nothing can go wrong, can go wrong, can go wrong, can go wrong ........... :)
     
  6. Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    I should clarify:

    "I have paperless billing with DIRECTV and auto-bill to a credit card, and have never had a problem that wasn't quickly and easily corrected. " :)

    I don't dispute that others have had occasional problems that were nightmares to get corrected, but I don't believe that is reason enough to advise that no one should use auto-debits, as there are countless others who have no problems or who had minor problems that were quickly resolved. As always, YMMV ... people need to go with what they are comfortable with.
     
  7. chdoud

    chdoud Legend

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    Jan 15, 2008
    I agree. I have autopay on everything I can and have never, over 20 years had any problems. I use Quicken and religiously review all bills and receipts.
     
  8. ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    BINGO!!

    I had to learn the hard way a couple months ago (http://www.dbstalk.com/showthread.php?t=154827) when they charged me full price for an HR. And since they instantly charge you when the bill comes out (instead of waiting until it is actually due), I was out the money until THEY fixed THEIR mistake.
     
  9. DrummerBoy523

    DrummerBoy523 Godfather

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    Jan 9, 2007
    Franklin, TN
    ever heard of PDFCreator? Google it, install it and love it.
     
  10. bobcamp1

    bobcamp1 Icon

    896
    1
    Nov 8, 2007
    The problem with the autopay is when it goes crazy. So if due to an error, D* charges you $40,000, that'll either trigger higher interest rates and all kinds of fees on your credit card, or for a checking account you'll get overdraft/bounce fees for all of the other checks you've written. You'll have to convince D* to pay all of those fees, which they may not, and so you'll have to take them to court.

    Some posted that they use autopay and THEY never had problems, though OTHERS have had nightmares. So they are just waiting for their own nightmare?

    Most banks have online banking, and you can set up automatic periodic payments to D*. You can even tweak the amount of the autopayment each month if you want. This way you are the one in control of your own money.
     
  11. ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    Yes, I should have mentioned this in my previous post.
    I now pay two days before its due and I control the amount.
    I can only state the lesson I learned and hope others will take the advice.
     
  12. djrobx

    djrobx Godfather

    507
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    Jan 26, 2009
    That's only true if you're so tight on your finances that small errors are going to cause you hardship. If DirecTV overcharged me even as much as $100, most likely I can resolve the dispute with a CSR, and they will apply a credit to my account, and it will come off the next month. If it's an outrageous error (>$500), I would dispute it with my credit card company.

    If DirecTV doesn't agree to correct the bill, you're sort of screwed either way. I don't see much difference in them sending you to collections due to nonpayment versus disputing a credit card charge and then getting sent to collections.
     
  13. igator99

    igator99 Godfather

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    Jul 28, 2006
    I'm still waiting for D* to credit me with the returned receiver. It's been three weeks.
     
  14. dubber deux

    dubber deux Icon

    716
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    Mar 7, 2009
    Well maybe I spoke too soon.

    I just saw my auto pay amount and sure enough I believe it is error by about 4 $ in their favor for the month of June, I'll be calling them tomorrow to sort it out. Will let you know what happens
     
  15. dubber deux

    dubber deux Icon

    716
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    Mar 7, 2009
    Well upon further inspection I see that there are a set of parenthesis around the balance due which seems to mean I have a credit of 35$ for the next months billing ,June 6. That seems to mean I owe NOTHING for the month of 6/6 to 7/5? That isn't correct as far as I know. Welll that's better than over charging. Of course if they made an error in my favor I will make sure they get what they are owed.
     
  16. ziggy29

    ziggy29 Icon

    691
    2
    Nov 18, 2004
    San Antonio DMA
    The thing is this: You will be able to see your statement online a few days before the auto payment is made. If the balance due (the amount of auto payment) looks wrong, you can cancel the auto payment, pick up the phone and work on resolving it.

    A few months ago I checked my statement and found out I suddenly had a credit balance of over $300. Looking more closely at it, this was because I had an old DirecTiVo with lifetime DVR, and when I got newer non-TiVo D* DVRs I was charged $5.99 a month for many, many months for DVR access. D* discovered this was in error and automatically credited back all those months of DVR charges. So sometimes billing surprises work in your favor. :)

    I've thought about just using my CU's online bill pay service, but I like the 2% cash back I get from a credit card payment.
     
  17. dubber deux

    dubber deux Icon

    716
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    Mar 7, 2009
    ziggy29,

    glad to see that paperless billing is working well for you. I am not ready to take that leap, as I like having an actual hard copy directly from D*, rather than a print out of it from online.

    So I can't see that statement until I get the hard copy. I have tried to figure out what that would be for. I was thinking it was possibly a credit for a month's worth of the HBO/STARZS/SHO package, BUT I only was to receive that for THREE months free and I cancelled it right before the end of the promotional period. So there would be no logical reason WHY they would give me a credit for that but the amount 35.54 is the only thing that fits....
     

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