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No more free HD with autopay?

Discussion in 'DIRECTV General Discussion' started by Caromsoft, Jan 26, 2012.

  1. gomezma1

    gomezma1 Godfather

    462
    0
    Mar 28, 2006
    Why do new customers get catered to better than their long standing ones. I think i will jump to Dish when my term is up next month. I can't see paying 7 for DVR and another 10 for HD.
     
  2. LCollett

    LCollett Cool Member

    17
    0
    Oct 24, 2007
    Last week I called to have them activate a new HR-24 (from Solid Signal) and had them delete a owned SD receiver (I already have several HR-20's in service). The SD receiver was my primary unit, so I guess they had to rebuild my service.

    I did not ask for anything except I wanted to keep my service the same. My free HD was to end this summer, but that was not mentioned. I then received an email that said I would have free HD for another 24 months. A few days later I received a card in the mail saying the same thing. I guess I will find out in a few months if it indeed continues to be free. I am keeping the email and card just in case.
     
  3. trh

    trh This Space for Sale

    5,700
    287
    Nov 2, 2007
    NE FL
    Same thing happened to me this past August. I upgraded to MRV and added another STB. Shortly after the install I received an email confirming that I was going to get free HD access for 24 months and then one week later I received a post card that said the same thing. I'm keeping an eye on my monthly credits though.
     
  4. onan38

    onan38 Legend

    320
    7
    Jul 17, 2008
    I have been with Directv since 95. I get the free HD with autopay. They hit me with a $10 increase and a rate increase .I am gone almost at my limit price-wise anyway.
     
  5. dsw2112

    dsw2112 Always Searching

    1,938
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    Jun 12, 2009
    No kidding... This is definitely one of the most confusing package changes/price increases.
     
  6. Maracs

    Maracs New Member

    4
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    Dec 5, 2011
    So when was HD free for life?
     
  7. TBlazer07

    TBlazer07 Grumpy Grampy

    4,807
    5
    Feb 5, 2009
    That's interesting. I've had XM for 5+ years in 2 different GM vehicles and have never paid MORE than 1/2 price for my subscriptions. After my free 3 months are up in the new vehicle I call them and without hassle get the 1/2 price deal. This year it was a "little" tougher because she first said NO, then I said, OK cancel, she then said "let me check something" and then she said no problem. For $$170/yr I can and would live without it but for ~$85 I'll stay. I keep both vehicles under separate accounts so they can be more easily "negotiated" when the time comes.

    One thing I do is make sure the credit card on my account is expired so they can't auto-charge me. Once they have your money it's probably not as easy. In fact, I know of 4 or 5 people with Sirius and/or XM who have never paid more than 1/2 price either.
     
  8. ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    The CSR's will know the new packages backwards and forewards as well as all of the DirecTV policies and they will give you timely accurate information.

    HA HA HA HA HA!!! :lol:
     
  9. Billzebub

    Billzebub Godfather

    791
    46
    Jan 1, 2007
    Pittsburgh, PA
    For what it's worth I called today to change from Premier to Choice Ultimate, figuring I would then add HBO and Showtime. Instead I was given $25 off per month for the next year.

    The CSR also told me my free HD was up in 5 months, but that there should be no problem getting it extended when it expired.
     
  10. TedfromHR

    TedfromHR New Member

    2
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    Aug 7, 2010
    I just called and they would only give me the HD Credit for a year.
     
  11. Mauiguy

    Mauiguy Cool Member

    65
    8
    Jul 13, 2007
    I would think that the most cost effective mthod would be for DirecTV to continue giving that discount for folks on auto pay. I have watched the forum discussions on this and realize that Direct can do about what ever they want.

    Should they stop the discount for me, then they will be required to generate and pay for a paper bill to be sent to me, and then have someone open the mail and post the payment to my account as I would certainly cancel the auto pay.

    I figure it would cost more than then ten dollars to pay for folks doing that.
     
  12. Old_School

    Old_School Legend

    389
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    Nov 28, 2011
    PA
    I wonder if they have not started getting away with the HD fee already... I have noticed the last 2 months that the $10 HD fee was missing from my bill and the DVR fee went up a buck

    ... but, i don't miss it enough to call and ask....:lol:
     
  13. satking

    satking Cool Member

    21
    0
    Oct 20, 2009
    I was given $10 credit a year ago for free hd when I upgraded my system. I was a 8yr customer. The credit stated HD fee. They asked about signing up for autopay but I declined and stated I would call back later. I didn't bother with the autopay.

    The credit ended this month and I called back and stated that I did not get the 2 years that I was promised. Retentions gave me a new 2 year credit after signing up for autopay. It is still possible to get free hd as an existing customer.
     
  14. Davenlr

    Davenlr Geek til I die

    9,139
    28
    Sep 16, 2006
    That is good. I asked if the Entertainment package was eligible for the Free HD, and they said yes, then told me I only had 4 months left on mine.
     
  15. dkperez

    dkperez Cool Member

    60
    3
    Apr 20, 2012
    OK, it's NOT early in the morning, but I suspect I'm having a slow day........

    I've been with Directv for a long time - 1995 or some such. My current 2-year contract expires in November, so I've already gotten the huge slap price increase for year two...

    2 HD DVRs and 1 HD receiver. And, of course, the $10 HD charge. I keep seeing references to the "free HD for life" or 2 years or SOME period. Can someone state DEFINITIVELY whether it's still in effect to get the $10 waived OR NOT?

    'Cause if not I'll just wait until November to go through the standard 3 weeks of making frequent calls, getting different information, having the price change with every call, get the installer that brings the wrong equipment, having to go up the food chain to a manager that'll actually get it CLOSER to right, THEN go through it again when the bill doesn't match what I'm told...
     
  16. ActiveHDdave

    ActiveHDdave Godfather

    461
    2
    Sep 15, 2007
    I though the free HD deal was still going on so I called a few weeks ago to change my billing to a credit card ...They said the Free HD promo was no longer in effect so I threatened to switch to Dish and at the last minute they gave me a free year of HD without paying my bill on a credit card.
     
  17. Old_School

    Old_School Legend

    389
    12
    Nov 28, 2011
    PA
    I just enrolled in auto bill pay online and it gave me a 10.00 credit:hurah:
     
  18. iceturkee

    iceturkee DINFOS Trained Killer DBSTalk Club

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    Apr 1, 2007
    daytona...
    that email has been invalid for a few years.
     
  19. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Where did you hear that? I know people have been successfully using it even this year.

    - Merg
     
  20. lesz

    lesz Legend

    218
    1
    Aug 3, 2010
    I used that email address a couple of months ago, and I got a phone reply the next day.
     

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