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Discussion in 'DIRECTV General Discussion' started by Caromsoft, Jan 26, 2012.
I just gave it to someone last week and they got immediate response and remediation.
i had heard and read that was invalid. the customer advocacy link has been on dtv's investor relations page. that's how i have contacted them.
Just curious, has anyone tried to get the free HD extended lately? I called D* last year and I was given 24 months but they could only put in 12 months. Today I called because the 12 months is up and asked if it will be extended and they said no. Anyone else having similar experiences?
We should be finding out for sure in a few weeks. It was in early June, 2010 that the first people got the 2 year free HD credit. So, those will be expiring soon. I know that I've been told by multiple CSRs, including one from the Case Management department, that, when the credit expires, if people call, it will be renewed, but I don't have a high level of confidence in the accuracy of that information.
Probably will be one of those cases where it's the luck of the draw on which CSR you speak with. It will probably be best to keep calling until you get what you want. I was promised 24 months initially but they could only put 12 months on the system so I should get at least another 12 months.
Don't count on it.
Since HD has become the standard nowadays (just try to buy a non-HD enabled set), it's time for DirecTV to end the HD surcharge. And then an extra fee for the few channels in the HD Extra Pack, c'mon now... Seems like price-gouging by DirecTV. Plus new customers were getting free HD for life while long time subscribers have to beg for HD credit. Even the cable companies and FiOS include basic HD channels in their standard packages, and often offer more basic HD than DirecTV. Why does DirecTV make you pay for HD access? Because they can, I guess. And we say "thank you sir, may I have another?" http://www.youtube.com/watch?v=qdFLPn30dvQ
And how many have HD sets but no HD service? They are out there.
When this credit rolls off who would be the best to talk to? Someone from retention?
New customers are not getting free hd for life.
HD is not the standard just because retail outlets are only carrying HD TV's does not mean that the billions of SD sets out there are now gone. Every company out there has figured out a way to recoup the costs of the retrans and equipment costs associated with HD. There's a reason even with the fees that companies are still competitive.
Yep. Xfinity does not charge me an HD surcharge, gives me a credit for owning my own box (Tivo with lifetime), and has all those "extra" channels in their basic package. DirecTv needs to reevaluate those charges before my contract expires. If I have to pay those extras, I wont be able to pay for Sunday Ticket this next year, which I was planning on. If I dont get Sunday ticket, there is no compelling reason to keep both providers.
I, and many others, was nearing the end of the two years free hd. Two months ago I got a postcard saying they were extending my deal for another two years! I didn't ask for it, but I'm happy about the offer!
I noticed I didn't get the HD credit on my latest bill - I certainly was one of the early adopters of the credit
My Free HD credit is expiring next month after two years. I talked to retention yesterday and they would only offer extending it one more year. I asked them about the people that got "free hd for life". He told me that it was "free hd for life of the contract".
I will wait until then to see if they will be more motivated to keep me as a customer.
You tow the company line quite well. If customers are calling and getting the HD fee waived, why not just give it free to everyone?
If DirecTV was around in the 1960's they would probably be charging an extra fee to get programming in color. And they would probably be trying to get that extra surcharge to this day, too.
I think my credit expires next month also. If they won't extend it I won't threatened to leave but I will discontinue autopay.
*Correction. I just called and found out I had 2 months left.*
I'm sure the HD charge could be removed.....
Then added to your base package like every one else does. Placebo any one?
What people fail to realize is that it does cost more to provide provide HD channels due to contract negotiations for the rights to the HD channel and bandwidth to host the HD channel. If you think the companies that are not showing HD as an extra charge on your bill are just eating the cost you are wrong.
Then give us a choice: All HD, or All SD. I would say most people watch only HD channels, and SD users obviously only watch SD channels. Split it up. Since I am guessing that DirecTv pays each channel a certain amount per sub, if they split it up, then they would be paying much less, since there would be fewer actual subscribers.
Now they are telling me the card and email wasn't to say they were extending my free hd. In fact, it doesn't say that in the email or on the card. I thought that was what they meant, since they sent them in the 21st month of the 24 month credit. They are claiming it was just a reminder that I was getting free hd for 24 months and what I had to do to keep it for that time frame! What a crock! I talked to the office of the president. They are looking into it.