No show again

OK, in my tenure with Dish Network they are 0 for 3 now in actually making the service call. The installer never showed on the day of installation. Then a service call to fix the botched installation the guy didn't show. Finally, today a service call because I have a switch error problem showing as I can't get receptiopn on one receiver. A few weeks ago I scheduled this appt when the 800 number technical support couldn't address it.

Contacting Dish Tech Support, all they do is give the run around. They tell me this is "unusual." Bull$hit. This is typical. They also tell me the guy will be here "within an hour." Within an hour of what? How do you know this I ask? The phone customer service is simply giving me the run around. This is ridiculous. Complete trash. Lies all around. This is just simply incredible, really.

3 out of 3 no shows? I mean, for goodness sake. Is this the way to run a business?

Well I have finally had it. Is this how Charlie Ergen treats his customers? I mean, for crying out loud. Lies, lies, and more lies. Charlie Ergen ought to be ashamed of himself for the way he treats me.

I've called/emailed CEO@Dishnetwork.com. But what will this do? I still will have to sit around the house AGAIN to get this issue resolved. Just freaking incredible. I can't continue to do this - and I will not.

 

The guy finally showed up and the unit is up and running again - right before I had to leave for my prior plans. I told him he had 40 minutes or to do it - and he hopped right on the roof, replaced a part on the dish and then re-set everything up again. I will say this guy knew how the Dish works and did it quickly.

But in my tenure with Dish I have had to have them come out three times and each of the three times they have blown me off initially. I just do not understand why Charlie Ergen tolerates this crap. I have half a mind to find Ergen's home phone number out there and call him up and harass him at home about this. Ergen really needs to pull his head out of his rear end and start dealing with this.

Until this incident I was basically a happy customer that had no plan whatsoever to look around at my options. But after this, I am so irritated that I am. For exampe, if Comcast throws another one of their $19.99 deals for 12 months at me again I may very well just switch - and then play the switching game.

To me, this is all Ergen's doing. I was happy and if this man would simply add some quality control to his operation I would still be happy. I blame Ergen, plain and simple and will hold him accountable. If he had a schred of decency then this wouldn't be an issue. What a jerk Charlie Ergen is.

 

Let me clear something up. The 3 no shows were over the course of 2 years at various intervals. It is not a single event. They eventually show or I ***** really hard and they do show.

Yardbird - Charlie may not hire the subs, but it is his company, he is in charge, and his attitude sets the tone. If Charlie Ergen gave a rats a$$ about his customers he would simply put a stop to this treatment and deal with it. He'd establish standards and enforce those standards. But instead, he lets this same issue linger over and over again. The buck stops with Charlie and he needs to get off his butt and deal with this. To me, his people are a reflection of him. If he tolerates this crap then this shows the kind of person he is - and he must be one unethical ******* if its gone on this long.

 

That's not my problem. That's Ergen's deal. If that's not what the market needs then Ergen needs to address that.

 

Been done

 

No, its not my problem and I resent the attitude. My expectation is that I call Dish and they send someone out. After all, I am paying the service call charge - and by the way I am still paying this $5.99 a month DHA fee (maybe I need to re-think that). If I have a technical problem I expect that it be fixed. That's a reasonable expectation. Now, going forward, I am losing interest in Dish. But I will say I don't need your sorry attitude.

 

You are telling me that it is my fault that you don't make more than $29 doing a dish service call. First, I am not privy to any billing arrangment between you and Dish. Second, I pay a service fee per month to Dish and from which I expect service. Third, I expect someone to show up when they say they will. Those are not unreasonable expectations. If you don't like the arrangment, great for you....but that's not my issue.