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Nomad Mac Update doesn't work

Discussion in 'DIRECTV Connected Home' started by mfeinstein, May 14, 2013.

  1. mfeinstein

    mfeinstein Godfather

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    Sep 1, 2007
    I started the Nomad app on my MacBook Pro running OS X 10.8.3 this morning. The app told me that I needed an upgrade. I downloaded and installed the latest version of the Nomad app, 1.3.080. When I run it, I get a message saying "Account validation required. There is a problem with your DirecTV account..." and directs me to call customer service (which is currently closed). I uninstalled the app, reinstalled it, rebooted my Mac, and still have the problem. I have no problem using Nomad software on my iPad or PC this morning, so I don't believe that there is any problem with my account.

    What can I try to fix this?
     
  2. mfeinstein

    mfeinstein Godfather

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    Sep 1, 2007
  3. peds48

    peds48 Genius.

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    RIght, the trick here is to press CONTROL, OPTION & COMMAND at the same WHILE launching the app. This will reset the Nomad client to defaults. DirecTV is aware of this and working on a fix.
     
  4. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    For Mac users: Very seldom does removing an application (apps are for iDevices) do anything. Removing its preferences does, and that's probably exactly what happened with the Cmd-Cntl-Option salute.

    Good you found the solution and posted it.
     
  5. lparsons21

    lparsons21 Hall Of Fame

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    Most likely that is what it does. Which makes you wonder why the upgrade doesn't take care of that on install.
     
  6. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    I'd rather think that'd be very annoying on a regular basis, having your preferences wiped out each time!
     

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