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Nomad - Your DIRECTV account has been disabled

Discussion in 'DIRECTV Connected Home' started by Mike_TV, Sep 25, 2012.

  1. dsexton

    dsexton Mentor

    71
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    May 2, 2007
    I experienced the same problem on the morning of the 25th before leaving for a business trip, so I had nothing to watch on the plane. Got home this afternoon and it works fine, except for some reason the episode of Revolution I have on one of the DVRs doesn't show up. Everything else does, though.

    As far as popularity and usefulness of the Nomad, I am still waiting for almost a year now for the "coming soon" Android app. I was even contacted by the office of the President after I sent an email via phone. I was assured the issue was being worked on, but no specific release date could be given. That was about 6 months ago now. Seriously?
     
  2. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    As an Android tablet user...I share your appreciation of releasing that platform's client as well.

    It certainly has been longer than I would have thought for DirecTV to release an Android version that all nomad users who want it could use it. I can't help thinking the update path through Android Ice Cream Sandwich and now Jelly Bean contributed to delays somehow. :shrug:

    Going back to the thread topic...all seems that all is well with transcoding and playback here today.
     
  3. trh

    trh This Space for Sale

    5,801
    302
    Nov 2, 2007
    NE FL
    Here I go again.

    Turned on my iPad 1 iOS 5 a few minutes ago. Downloaded two shows that had transcoded last night. Everything OK. Went to check on what was on my iPad and got the "account disabled" message, AR/3002 code. Same as last Tuesday.

    Anyone else?
     
  4. Tonyftony716

    Tonyftony716 Cool Member

    21
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    May 15, 2012
    Yep me too. This is getting very frustrating.
     
  5. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
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    Jul 28, 2004
    This seems to happen whenever they are doing maintenance on their authentication servers...and then goes away a few hours later.

    Yes, it can be frustrating.
     
  6. JAYPB

    JAYPB Legend

    266
    0
    May 8, 2002
    I downloaded 3 shows this am before I left the house...at least I thought I did.

    Got to work, go to access the app on my iphone...and I get the "Your DIRECTV Nomad was not found" splash screen. Error code find/500.

    I read above that others accounts are "disabled" this am---same thing that happened en masse last week.

    So---anyone else seeing the message I got ?!?!
    :confused:
     
  7. trh

    trh This Space for Sale

    5,801
    302
    Nov 2, 2007
    NE FL
    JAYPB - I received the account disabled message while on my home network. Once I away from my network, I got the same error you did. So it looks like we have to wait until they fix it again, log back in to the home network and possibly uninstall/reinstall app. Again. Glad I'm not traveling this week.

    Love it when it is working, but two Tuesdays in a row?
     
  8. JAYPB

    JAYPB Legend

    266
    0
    May 8, 2002
    You know, it sure would be nice if there was some sort of "system status" page on D*'s website for an advanced technology item like this. Kind of like what Verizon (and I assume other ISP's) has with regards to network issues and such. Especially in cases where they are doing (as was mentioned below) "maintenance on their authentication servers" and the like if this seems to cause things to go screwy.
     
  9. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Perhaps verizon is a bad example... their e-mail servers were down for much of their user base yesterday, with no information available to the user.
     
  10. JAYPB

    JAYPB Legend

    266
    0
    May 8, 2002
    My apologies then! I guess I'm going off of "old information". We actually have Verizon Fios here at work AND I have it at home...but we don't use their servers for our e-mail. And we've not really had internet issues since we switched to FIOS. I remember the DSL days where if we had an issue--we'd be able to go to a page on their site and see where outages were or where slow connection issues were.
     
  11. Mike_TV

    Mike_TV Legend

    158
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    Jan 17, 2006
    This account disabled BS is back. I'm seeing it again this morning too.
     
  12. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    My Nomad's out as well, I called Directv using the pin they gave me, it's now expired & now I'm hold with someone who has no idea what I'm talking about.
     
  13. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    Talking to a second person in the protection plan department, again he has no clue what he's doing.
     
  14. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    Now I'm told I'm being transferred to Nomad tech support, why that hasn't happened before.
     
  15. wahooq

    wahooq New Member

    931
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    Oct 19, 2011
    Tulsa, OK
    Have you unistall/reinstall since the 25th?
     
  16. alexcohen

    alexcohen AllStar

    127
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    Sep 27, 2006
    So it took me 20 minutes on the phone, 3 CSR's, none of which understood the problem to tell me I need to again delete the app & re-download all the content. Just horrible customer service Directv, not that you care!
     
  17. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    Yes, once after the 25th & another time today
     
  18. JAYPB

    JAYPB Legend

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    May 8, 2002
    Once again, a perfect example of customer service roulette...or more importantly why I DO NOT call D*'s CS too often!!!!!

    I will do my best to wait out an issue or get feedback from the good folks here before I start jumping through hoops like most CSR's want you to do (i.e. lets restart your receiver, lets unplug your receiver, lets unplug your cables at the wall, lets plug it into a different outlet....)
     
  19. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    did it work?
     
  20. Tonyftony716

    Tonyftony716 Cool Member

    21
    0
    May 15, 2012
    I have been following the thread and I uninstalled and reinstalled. The problem I have been having is that I cannot download any new shows. I click download and it goes into a status called "waiting to prepare". I back out and click on my download queue and the download is under the heading "preparing for me". It will sit in that status for hours until I cancel the download. Nothing else is downloading. I don't know what it is "waiting" for? I have used the nomad on my IPad for 9 months with no issues until last week. Anyone else have the same issue or have suggestions on what to do?
     

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