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Nomad - Your DIRECTV account has been disabled

Discussion in 'DIRECTV Connected Home' started by Mike_TV, Sep 25, 2012.

  1. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Jul 28, 2004
    The transcoding process has 2 steps.

    The first is preparing...which generally takes about the same time as the program length - a 2 hour show takes about 2 hours to do the prepare step, so most people don't sit and watch it process.

    The second step is the download - which takes about 11 minutes or so for the same 2 hours show.

    Both steps must complete to have the transcoded program transferred to a mobile device, no matter what kind of device it is.
     
  2. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
    Got home, Nomad still not working. Uninstalled app from Nomad and iTunes. Downloaded and reinstalled. I'm able to log in now and see all my DVRs. Downloading shows right now, so all seems 'normal'.

    Note to self: Download Monday night shows to iPad/PC immediately; don't wait until Tuesday AM.
     
  3. Tonyftony716

    Tonyftony716 Cool Member

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    May 15, 2012
    I understand this. I have had it for nine months. It is not downloading it is stuck in waiting to prepare and will sit there for hours without doing anything. This is a 30 minute show I have been trying to download. This has only been an issue since last week.
     
  4. dennisj00

    dennisj00 Hall Of Fame

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    Sep 27, 2007
    Lake Norman, NC
    Reboot your nomad.
     
  5. trh

    trh This Space for Sale

    5,793
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    Nov 2, 2007
    NE FL
    Have you uninstalled and reinstalled today?
    Are you using the DVR at the same time as you're trying to transcode?
    How long is the show you're trying to put on your device?
    What channels are you trying to record from?
     
  6. Tonyftony716

    Tonyftony716 Cool Member

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    May 15, 2012
    all channels. I have tried to download several shows in the last week with the same result.

    Did not have any problems with nomad before last week when I first received the message that my account was disabled.
     
  7. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Jul 28, 2004
    The solution could certainly be as simple as that.
     
  8. Mike_TV

    Mike_TV Legend

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    Jan 17, 2006
    This kind of poor support for Nomad matches the one star rating Nomad has on iTunes right now. Directv, you've had a year now with this product in the marketplace. Fix your stuff.
     
  9. JAYPB

    JAYPB Legend

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    May 8, 2002
    I had a post in another thread regarding similar issues I was having on certain shows. If you search my user name you'll find it.

    My issue was that my shows (only a certain few) were doing what you describe. Turns out that the shows in question either were "glitching" (i.e. rain storm/signal dropout/problem with that channel's feed) OR at the end (or start) of said recording a black box was popping up in the lower right hand corner of the screen when I physically watched the show (at the start or finish of the recording) telling me that there was a blackout issue or the show didn't fully record.

    It's possible that something similar is going on with your recordings ?! :confused:
     
  10. Tonyftony716

    Tonyftony716 Cool Member

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    May 15, 2012
    Thanks. I had this problem too in the past if a show didn't record to the full length of the intended recording. I don't think this is the case though now because i've tried to download at least 10 different individual shows all on different dates.
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Jul 28, 2004
    I saw the new thread you started on that topic...and responded.
     
  12. trh

    trh This Space for Sale

    5,793
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    Nov 2, 2007
    NE FL
    Anyone else?

    Got up this AM, AR/3002 code "Account Disabled" message. It was transcoding a few shows when i went to bed last night. All seemed well.

    Third Tuesday since 9/25 that this has happened.
     
  13. JAYPB

    JAYPB Legend

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    May 8, 2002
    +1 here too.

    Checked my iphone and ipod touch. Didn't get a chance to check my Windows Netbook.

    I love when things don't work the way they are supposed to.......:nono:
     
  14. Mike_TV

    Mike_TV Legend

    158
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    Jan 17, 2006
    This account disabled BS is back AGAIN. I'm seeing it again this morning too.

    Directv updated the firmware of our Nomads recently, which appears to have went without incident, but now this happens again for third time in the few months.

    This is the third time Nomad authorizations have stopped working in the last couple months :mad:

    9/25/12
    10/2/12
    11/13/12

    All of these dates are on Tuesdays.

    Directv Nomad department didn't have a case open until I called this morning. They are working on it now...for what that is worth.
     
  15. trh

    trh This Space for Sale

    5,793
    302
    Nov 2, 2007
    NE FL
    Whatever they are doing on Monday nights needs to be reviewed and changed. Totally unacceptable that we have to through this on a recurring basis.
     
  16. JAYPB

    JAYPB Legend

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    May 8, 2002
    Thanks for calling. I had to leave for work at 6 when I noticed the issue....I just have no patience for calling....especially when the usual answer I get is surprise that the "system" is down on the user/nomad clients end.

    And apparently you called a few hours after several of us noticed it...yet D* didn't have a case open until that point. Interesting. Are there like 42 people nationally using this thing? Or are they all just as pissed off and irritated as the rest of us and don't call because they know in 12 hours or so things will "work themselves out"....?
     
  17. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Jul 28, 2004
    Interesting information. Thanks for sharing.

    The last couple of times this occurred...it was due to an upgrade/update on their servers on the DirecTV end. Once that got done...everything was fine again.
     
  18. Mike_TV

    Mike_TV Legend

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    Jan 17, 2006
    It is extremely frustrating to call about issues with Nomad to the point where I feel it's not worth it. You have to run through the typical string of prompts about resetting your Directv receiver, etc before you can get to technical support. Then it's onto another group that handles Nomad. And then, it's a laundry list of questions about your router, version of the software, what color are the lights, etc. This is all required even though I told them about the authorization issues before, it happens on a Tuesday, etc.

    I really do feel as if there are only a couple hundred of Nomads out in the wild. Out of there are a handful of us that come here to troubleshoot. What are the other customers doing when their Nomad fails? Do all of them call in and do the "unistall/reinstall" every client on their PC, iPhone and iPad each time this authorization issue pops up?

    I feel like a beta tester for Nomad with zero support for over a year now who is out of $150 in cash and countless hours of my precious free time.
     
  19. dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    Yep, took the iPad with me this morning while waiting and 'Your account is disabled'.

    Back home and PC client gives the same.
     
  20. JAYPB

    JAYPB Legend

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    May 8, 2002
    Your last paragraph pretty much sums up my feelings as well! Suffice to say my wife, who doesn't care about why something doesn't work---just that it DOESN'T WORK...is asking why I spent so much $$$ on something that's always having issues. I swear if I could've gotten the Archos portable units to work more reliably (hardware wise) I would've kept going in that direction.

    With the Nomad's it's the software side that seems to always be the issue (or should I say NOT the hardware side)

    :eek2:
     

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