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Not sure about making the commitment

Discussion in 'DIRECTV General Discussion' started by lungs414, May 17, 2013.

  1. markfp

    markfp Legend

    190
    1
    Mar 9, 2010
    I live in New York State and while it does have a 3-day cancellation law, it only applies to sales made by a salesperson who comes to somebody's home.It does not apply to sales made in the company's place of business, phone or internet or mail. I guess the idea was to prevent crooked door-to-door salespersons from taking advantage of senior citizens by signing them up for $20,000 worth of siding or a 100 year magazine subscription. It would not apply to DirecTV unless a salesperson actually came to your home.
     
  2. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    This is where retention comes into place…
     
  3. n3vino

    n3vino Godfather

    480
    8
    Oct 2, 2011
    Leon...
    I got lucky on this one. When I first got installed, I got one non HD receiver because at that time, I could only get one HDRV, and one HD receiver for free. So I got an HR24, H25, and one non HD, all free. But right after I got installed, D* began offering up to three HD receivers free. So since I had whole home, I called to see if I could exchange the nonHD for an HD at no cost. The CSR said that I had just beat the 14 day cut off, so yes I could get it replaced at no cost. They sent an H25 and a tech to install it at no cost.
     
  4. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    I am retention :). Retention does not have equipment credit offers on brand new customers, the credit tab is missing. No agent or basically anybody in the call centers does including supervisors. We could ask the customer to pay up front using their card then we will issue a credit on their account but most customers are reluctant to do so- however that is the only way if their equipment order was incorrect on multiple recievers. That is why I think they should have it where you are allowed more than one reciever correction within the 14 day window to help achieve new customer to loyal customer transition.
    Niiiiiice! You got real lucky as the 14 day period is really for order correction if DirecTV messed up on their end- not if you signed up before they were doing an offer. Lol I'm like you i would have took it and ran! :)
     
  5. peds48

    peds48 Genius.

    20,082
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    Jan 10, 2008
    NY
    so can you or can you not..????
     
  6. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    I meant in the ordering system we have, but we can ask new customers to pay for it upfront using a card and credit the charges back onto their account if the have more than one equipment correction to do :)
     
  7. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    So you can give credits…..man that is confusing….
     

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