I signed up with the NFL package with free HD for life, we don't watch a whole lot of TV so I wanted to lower from premier to another plan. I was offered Select which I asked at least a half dozen times if my Free HD would carry over. I was assured it would and all was well.. Then I got my bill. I understand the prorated charges for the switch in plans, but I noticed the HD Access Fee. I called DirecTV and was told that Select was no eligible for the HD rate I was given when I signed up.. Fine.. put me to Choice Extra. Well I notice my account didnt change from Select to Choice Extra so I called again. Apparently once they moved me to Select I lost and am no longer eligible for the HD Access promotion. Nor would they give me even the 2 years free I see some have gotten here. They said they would give me a $120 one time credit, but honestly thats still making me pay for their employee lying to me about switching plans and being able to keep my Free HD. At this point, I will try to call customer retention again, but I think I am to the point where I will pay the $280 ETF and move over to Dish. I love DirecTV, the clarity of their HD as well as the programming suits me and my family just fine, however I feel completely lied to given the situation. Besides that If I went to Dish I could get free HD again, and eventually would recoup the cost of the ETF. Basically I figure it would be $280 - $130 credit the account would have on it leaving me with $150 as an ETF. After 15 months with Dish I would have recouped the money. I am willing to try any other suggestions from folks here, I am not adverse to keeping DirecTV if they are willing to give me what was promised when I signed up. I feel like DirecTV's lack of customer service as well as being unwilling to right a wrong that their own employee caused is bad business, not to mention horrible customer service.