All of the DirecTV promos state that in order to get the "free HD" offer you need Choice Extra. That should have given you a clue. Why on earth did you drop to Choice for a measly saving of $5 a month? Frankly, I can't figure out for the life of me why they have two packages priced only $5 apart while Extra gives you many worthwhile channels that are more than worth the $5 which doesn't even buy you a decent lunch today. Meanwhile, I do see why you are irked. When you call a company, you expect to be given accurate, truthful information which does not result in a surprise when your next bill arrives. DirecTV should reverse the problem caused by one of their untrained (or should I say inadequately trained) CSR's. Since you are paying through the nose for NFLST, I can't imagine that they won't make this right if you are persistent. But don't threaten to cancel and go to DISH or lose your temper on the phone. Just present the facts and demand what a good customer should get.