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Now I see why people are frustrated with DirecTV

Discussion in 'DIRECTV General Discussion' started by PSXBatou, Jan 26, 2011.

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  1. PSXBatou

    PSXBatou Mentor

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    I see what you and others have said. I in no way expect the CEO to address my problem, while I am a paying customer so are every other one of their customers and you're spot on no one person is special enough for that sort of access. If you actually look back on page 1, when I sent out that email I honestly didn't expect a response.

    That said, DirecTV went over and beyond to help me, I'm a happy customer again getting what I was promised when I signed up. I posted what I was told over the phone, whether its true or not is debatable as shown here by 2 pages of back and forth :lol:
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Don't get me wrong ... I'm glad you got a good response. That should happen more often - and way below the CEO level.
    It is the others, those with a sense of entitlement, that I was speaking about.
     
  3. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Also, the Office of the President is there for a reason. If you can't get it resolved through normal channels, this is the escalation path and PSXBatou, this seems exactly the path you took. My only comment was the E-mail address that folks really should be using.

    The 'Ellen' or 'Mike' E-mail addresses shouldn't really be used without a call to customer service first. In most cases CSRs can help, but there are times when your situation doesn't fit in a nice little bucket that a normal CSR can handle.
     
  4. Boston Fan

    Boston Fan Godfather

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    To be fair, what you said was that the email address your Google search produced was "also bogus" implying that the email address we were discussing was bogus. That may not have been your intention, but I can only respond to the words you actually used.
     
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Seems to me we've gone far enough in this thread .. Also seems the question has been asked and answered. Time to move on.
     
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