Now I see why so many people hate the HR20

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kbcrowe, Sep 24, 2007.

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  1. kbcrowe

    kbcrowe Mentor

    May 22, 2006
    CDC - thanks, that's what I figured.

    lguvenoz, my posts and the other posts in this thread and many others prove that your 99.9% estimate is not even close.

    In the past week I can confirm one or more of my 2 HR20's have missed one or more of the following shows:
    The Unit
    This Simpsons
    NFL Total Access (Actually if it DOES record it I'm suprised)
    Scooby Doo (same as above)
    Duck Dodgers (same as above)

    Probably many, many more that I just haven't tried to play yet.
  2. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    I also have had no problems recording.

    In seven months it has never missed a recording. My Heroes SL from last season (as well as all my other SLs) recorded the season premier and last nights episode perfectly.

    The only thing that makes sense is a hardware issue...a bad box or dish setup.

    I can't think of any other reason the OP is having so many problems. :scratch:

    Keep posting as much info as possible and those in the know will help you figure it out.

  3. Ken S

    Ken S RIP

    Feb 12, 2007

    Take a look in the History file I think you'll see that Blue's Clues (from Noggin) is still experiencing the unavailable (13) error. If I recall we had one fail yesterday (Monday).

    Just also error (13) on today's episode as well.

    If not, let us know.
  4. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

    Jan 21, 2003
    If you're getting a problem where the screen is actually blank (as you stated in an earlier post) then you may very well have a bad LNB or multiswitch. I had a similar problem a couple years ago (well before the HR20 or the 5 LNB dish) on my Tivo's and turned out to be a bad LNB. Got that replaced and never had the problem again. Just something to check for.
  5. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

    Jan 21, 2003
    First off, sounds like your original series recording may have been from an autorecord search. Don't do that as it can pull up from channels you don't receive (at least until older receivers are updated and CIR can be properly activated). Always setup a series link, not an autorecord search for regular series like this.

    Second, when you first setup a series link it will take up to 24 hours for it to index future showings which is why you didn't see anything right away. You check today and it should be fine.
  6. paulfife

    paulfife Cool Member

    Sep 6, 2006
    I upgraded to a HR20 from a SD DTiVo (HDVR2) and haven't experienced the issues you are. I get reliable recordings of my programs just like I used to.

    Problems like shortened recordings kind of make me wonder if something is wrong with your setup. I have only seen shortened recordings when losing power or signal due to a storm. Perhaps there is some flaky cabling or a bad multiswitch somewhere?

    Any chance you have young children? I've had some incidents with my 2 year old pressing buttons on the front of the unit. He really likes the record button that lights up when you press it. Usually I see extra recording from during the day when he's played with it, but I wonder what would happen if you hit it during a scheduled recording if it is tuned to that channel. I'd expect it to stop recording based on how it normally acts. The same thing would happen with the record button on the remote too I suspect.

    I also notice that if you are recording two shows and try to tune channels it will pop up a screen asking you which recording you want to cancel. Hitting select will cancel one or the other and the cancel button is the only way out of here without canceling a recording. This also seems dangerous and also a possibility.
  7. ONUOsFan

    ONUOsFan Cool Member

    Sep 28, 2007

    771 is searching for signal, right? Between that and everything else you are saying, it sounds like you have a problem with one of your tuners not working/not being set up correctly. Have you verified that both tuners are working and you have good signal strength on both?
  8. DaHound

    DaHound Legend

    Nov 20, 2006
    I've had my box since last year October. The Unit and Heroes recorded fine for me, as do all others that are setup from the guide. Most were set up last year and automatically started recording when the new season started. We're all running the same software, so what does that leave?
  9. Bizarroterl

    Bizarroterl Legend

    Oct 20, 2006
    What is an autorecord search? We found the program in the schedule on a channel we get, highlighted it, and pressed record twice. We then went in and made minor changes (start 1 min early, run 2 minutes after). The program appeared on the todo list.

    Is there a problem with the local? Is there a problem with autorecord searches?
    The DVR shows the program in the schedule. The DVR accepted the program/channel to be recorded. Then it should record it! Anything else is skirting the real issue. The DVR program needs to be fixed.
  10. kbcrowe

    kbcrowe Mentor

    May 22, 2006
    Thanks for the tips, especially those latest ones. The HR20 is well out of reach from a child and at least in the case of The Simpsons no one was at home at the time. I could believe it is wiring/multiswitch or LNB issue, my installer had all that hooked up wrong and I had to redo it (thanks to the advice from this forum

    If you look around the forum (and this thread) it doesn't seem to be isolated to just me though. I'm reminded of when the HR10-250's came out and people had problems with the HDMI, many people posted they had problems but the majority of people didn't. I was one of the ones that posted that I had no problems whatsoever, and I didn't until it quit working after a few months. My 2nd one also quit working, so there was a problem, I was just fortunate enough not to experience it as soon as many others. So those that say their HR20 never misses a recording, remember you may just be lucky. Afterall, one of my HR20's recorded Heroes too.

    I'll check the tuners when I get home and I may try removing or swapping one of my multiswitches. I have two but only need 8 drops at the moment. I know some things like it not recording NFL Total Access and some of the kids shows aren't a hardware issue, they are an HR20 issue, but they are somewhat predictable and not that important. It missing all these prime time shows is unacceptable though. If I could get past that I could live with the other issues.

    Thanks again, I'll keep updating what I find.
  11. jcricket

    jcricket Legend

    Nov 21, 2005
    It's sad that after almost (more than?) a year out the HR20 still experiences these vexing bugs with core functionality, but having watched on the sidelines all this time I can say it's clearly getting better.

    Despite (or perhaps because of) being an early adopter with the HR10, I'm not rushing to get an HR20. Once they get through the next major round of HD (through the end of this year), perhaps they'll have enough HR20s out there to actually work out the core bugs. I actually want to see the length of time between software releases increase, or at least not see "improved performance of trickplay" in every single release note.

    My HR10 isn't perfect, and I know it's obsolete (and Tivo's not coming back for DirecTV). But since I can get HD for the four majors OTA, and still get HBO and Showtime HD for now, I've little real need to get an HR20. Sure, I love the idea of more HD, but the channels I just mentioned represent 95% of what I record/watch on a regular basis. So I'm fine with what I have for now.

    In 2008, it'll probably be a different story (especially if they shut off the MPEG2 feeds of HBO and Showtime).
  12. dreadlk

    dreadlk Hall Of Fame

    Sep 18, 2007
    Even if D** wanted to exhange every single SD receiver there is no way they could get it done by 2008, so those MPEG2 channels will be around for longer than that.
  13. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

    Jan 21, 2003
    I was just addressing your issue and it sounded like you had used an autorecord search since it recorded on the wrong channel so I was just pointing out that this isn't really a good method to use as it's tripped up other people with this exact same issue. Sorry that wasn't the case here.
  14. Que

    Que Icon

    Apr 15, 2006
    You could use HR10-250 for OTA HD only. No MPEG4. That still works with D*.
  15. brianct1972

    brianct1972 AllStar

    Aug 17, 2006
    Lets talk about how great cable cards work in the HD Tivo! Woohoo, Comast only made 5 trips to my house and I wasted probably 20 phone hours trying to get them to work.

    The HR20 has been rock solid since day 1, I was a HUGE Tivo fan, but I can honestly say the HR20 changed my mind, and I am glad I never looked back.

    It is also a lot of fun trying the different CE's from week to week.

    Give yourself time to learn the HR20, resist buyers remorse leaving Tivo. :)
  16. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

    Jan 21, 2003
    Good luck getting anyone at Charter to even acknowledge that cable cards exist! :hurah:
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