I was going to activate service for the holidays for relatives who are visiting. I was just going to get the Welcome Pack so there would be something to watch for them as well as local channels. However when I went to activate our old 508 receiver they told me it was $14.99 and they collected that via credit card. Then I gave the receiver number and they said it would be another $6.00 and I asked why? They said for DVR service which I didn't realize was charged for a 508 receiver (it wasn't in the past). So then they checked with their supervisor they said the 508 could not be activated because it was obsolete. I then said we had a 625 DVR receiver and gave them the receiver ID/Smart Card and they told me it was obsolete as well...I originally didn't want to activate the 625 receiver knowing it had an additional $6 DVR fee. Why is this receiver obsolete? They still have it on their website? By this time I was disgusted with them and taking so long, I just said forget the whole thing and refund my $14.99 back on my card. The agent said it would be however it was not until I contacted them again!