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Odd playback issue on Genie the past two nights

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by carillon, Jun 11, 2013.

  1. kocheski

    kocheski New Member

    6
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    Dec 9, 2006
    I have not had the problem in the last week or two and keeping fingers DTV has solved the issue. If not, I believe the ultimate fix is to upgrade to the HR44 which does not appear to have this problem. The tech wanted to do this for me but I had about 50 hours of DVR programming on my HR34 that I would lose and decided to wait on this.
     
  2. pdub45

    pdub45 New Member

    12
    1
    Aug 14, 2013
    Manhattan, KS
    I'm having the same issue on my 34-700. Mostly locals and mostly recordings. But it occurs on all the channels I watch. It has also happened a few times on live TV.
     
  3. carillon

    carillon Legend

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    Nov 14, 2007
    I started this topic a good while back and I'm still suffering from this issue. I seen a few say that they were offered a HR44. I would definitely consider that if there is not a cost associated with it. What do I need to in order to get my Genie replaced with an HR44?
     
  4. acostapimps

    acostapimps Hall Of Famer

    1,866
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    Nov 5, 2011
    Illinois
    I don't think that's possible since they will replace with the same model you have(if its send to you for self install) if its a tech coming to your residence then maybe you might get the HR44 if they carry them. But not sure if a replacement process is the same as a upgrade in terms of technician installation.
     
  5. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    the receiver must be defective in order for tech to replace
     
  6. carillon

    carillon Legend

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    Nov 14, 2007
    Thanks guys... this problem is really annoying. Sure wish they would fix it soon!
     
  7. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    And the replacement is of the same type of receiver, not necessarily the same model. So, a HR34 can be replaced with a HR44.

    - Merg
     
  8. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    And the other way around as well.... !rolling
     
  9. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    And the other way around as well.... !rolling


    Very true!


    - Merg

    Sent from my iPhone using DBSTalk mobile app
     
  10. hrlyboy1

    hrlyboy1 New Member

    1
    0
    Jul 13, 2005
    HR 34-700
    I am having the same exact problem and it occurs on more than one local channel on DVR recordings only. LIve events are fine as I have compared. So far NBC and CBS that I can confirm. I called support to report, but declined a service call to see if this gets resolved with firmware.
     
  11. pdub45

    pdub45 New Member

    12
    1
    Aug 14, 2013
    Manhattan, KS
    I've been on the phone several times with directv. It's to the point now where I have a case manager and have the engineering dept involved. If you're having a problem. Keep calling. It pays off.
     
    1 person likes this.
  12. Robert L

    Robert L Legend

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    Dec 13, 2005
    I got a HR44-500 a few weeks ago. There was 4 shows being recorded last Sunday night at 10PM. Everything worked except The Newsroom on HBO. It did what sounds like is being described in this thread. About 10 minutes into the show it started breaking up bad and basically froze the DVR. No way to scan pass it but could skip to the end. After trying a few times it would take a minute or two before I could get control back.

    First time its happen but hope its not common in the future.
     
  13. kenmoo

    kenmoo Legend

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    0
    Oct 3, 2006
    I've had an issue with my HR34 for at least 2 months now. I don't know what the studder is in the thread but mine almost seems to have a slight stop in power. The picture disappears and the sound on my Denon stops. Is that "the Studder"? The receiver looks like it actually changes to a differnet mode. It's not even an second probably but once it starts on a program it will not stop until I restart the progam or in some instances I need a red button reboot. Many different channels both live and recorded and also if I'm on the Guide page.

    The only coorelation I can see is that my wife always seems to be watching something off the Client in another room. I do not want to swap out my HR34 because I'm behind watching too many programs and movies right now. I do hope it's a firmware isue. Here's another fun one for all of you. We use close captioning all the time (elderly). About a week ago every 15-20 words would be "pregnancy". Now where the heck would that come from? A reboot fixed it but very strange.
     
  14. indycolts2k6

    indycolts2k6 Cool Member

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    Jan 24, 2008
    Man, I'm glad I found this forum, I was starting to go nuts! We've been having the same exact issue with our hr34-700 that @pdub45 posted a video about above. Mainly NBC and live recordings. I tried calling DTV but didn't get anywhere, but I've just tried contact them on Twitter and posted a message on their message board (here), so hoping to get somewhere at least.

    @pdub45 - have you made any headway with your case manager? Hoping for some good news. Most of the shows we watch are on NBC, so heading into the new fall season, really hoping they're aware of this and have a patch coming soon!
     
  15. neckhardt

    neckhardt New Member

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    Sep 18, 2003
    I have started to have this issue since the last firmware upgrade on CBS and ABC
     
  16. captaink5217

    captaink5217 Legend

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    Sep 20, 2011
    I started seeing this problem on my HR34-700 the last couple weeks on my local NBC in Scranton, PA WBRE 28, I record America's Got Talent and the main performance show seems fine on Tuesday nights but the results show the last 3 weeks has been a mess, every couple of minutes it starts breaking up on the playback of the results almost as if there is weather interference but the last three weeks it's has been clear with no storms in the area, the strange thing is it only seems to show up on the results show of AGT and not the Tuesday night performances, strange. I called and reported the problem so this week I'm gonna record the shows on both the HR34-700 and the HR24 I have in another room to see if it's just the Genie with the problem
     
  17. Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    So true, now on my 4th HR34. Luckily the last one was made only a few months ago according to the manufactuer stamp on the bottom. Thus far, night and day differences as this one unlike all the rest doesnt have Hd lock up, buffer issues, etc.
     
  18. Uncle Lar

    Uncle Lar Cool Member

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    Feb 24, 2007
    Have this same issue with local CBS channel. Yesterday, recorded Bears game. It was unwatchable. Stuttered constantly. Wha's weird is the COMMERCIALS were fine, but everything else (the game) was screwed up. This is the only channel to do this (for me, channel 3). Does it MOST (80%) of the time when I record our local news at 10 too.
     

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