Official: Black/Grey/Blank Recording Data Submission

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Earl Bonovich, Apr 28, 2008.

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  1. posterho

    posterho New Member

    2
    0
    Oct 4, 2006
    I was checking through this thread as I am getting repeated IKD's. I am also getting 771's when watching live TV. Through some experimentation, here is what I have found with my HR20-700.

    All of my issues deal with one tuner. If I have one of the newer HD channels (like SciFi, USA, FoodTV) on the good tuner (tuner 2 in my case), I do not have any issues. So I record the show with no issues.

    If I change to watch another newer HD channel while tuner 2 is recording, I get a 771. If I try to record a newer HD channel on tuner 1, I get an IKD.

    I can repeat this scenario at any time.

    One difference I have seen since a new software release is that if I am watching TV (no recordings) and am on tuner 2, and attempt to change to a newer HD channel, it puts the channel on tuner 2. There is a noticable pause (like it tries tuner 1 and then puts it the new channel on tuner 2) while the channel change occurs.

    Before the new software release, it wouldn't pause, and I would get a 771. I could then change to a different channel once, then twice and then to the channel I wanted to watch. Effectively manually putting it on the other tuner.

    My personal opinion is that DirecTV has put in a workaround for this issue until they can fix it. Unfortunately, that doesn't help me if I want to record two HD shows if they are both on one of the channels I listed above.
     
  2. ferule

    ferule New Member

    9
    0
    Feb 11, 2008
    7/24/08 247-TBSHD My Boys 6:30 Pacific
    Blank
    FF through 30 minutes of black
    0x25B HR20-700
     
  3. greenwave

    greenwave Legend

    213
    0
    Oct 23, 2006
    7/24/08 USA-HD Burn Notice 10pm EST
    Black screen/blank recording
    Running 254
     
  4. jfm

    jfm Legend

    191
    0
    Nov 29, 2006
    7/24/08 229 HGTVHD House Hunters 7:30pm PDT
    Black screen/blank recording
    Running 254; HR20-700
     
  5. jfm

    jfm Legend

    191
    0
    Nov 29, 2006
    7/24/08 229 HGTVHD Rate My Space 10:00pm PDT
    Black screen/blank recording
    Running 254; HR20-700
     
  6. ldspears

    ldspears Cool Member

    15
    0
    Oct 10, 2007
    Blank Recording
    7/24/08 USA-HD Burn Notice 10pm EST
    Black screen/blank recording
    Atlanta, Georgia is my location

    I received the new HD DVR software version 0x0254 last week and since then about 50% of my records are completely blank with a black screen. I have a HR20-700 and a HR20-100 and both have the new 0x0254 DVR software. Both are receiving the blank recordsings. I am pickiup up the telephone now to call DirecTV Tech Support and complain. That won't do my any good but I have to do something.

    :mad: :mad: :mad: :mad:
     
  7. quarrymen1

    quarrymen1 Legend

    151
    0
    Dec 14, 2006
    blank recording today at 7 pm 8pm 9pm sci fi chan [ would u like to delete ? ] st tng.. btw my record lite is red shouldnt it be orange??
     
  8. bbrookfield

    bbrookfield AllStar

    81
    0
    Apr 26, 2008
    St Pete Florida
    Blank Recording
    7/28/08 Nashville Star 9:00pm to 10:00pm
    Black screen/blank recording


    Scheduled Nashville Star to record tonight. Said it was recording when to watch and showed blank screen for 2 seconds then ask if I wanted to Delete.

    Rebooted and show no longer shows in record list.

    this is 2nd show in last month to have this issue.

    Did cancel a show earlier that was scheduled to record (2 and 1/2 men) so I could watch U571. No sure if relatedm but may be some help. THis is on NR never had a CE.

    WAF just dropped a few points....
     
  9. ldspears

    ldspears Cool Member

    15
    0
    Oct 10, 2007
    I would like to comment about the new DirecTV HD DVR's software version 0x0254 and the blank recordings problem. I received this new software last week and since then approximately 50% of my records are completely blank. I have a HR21-700 and a HR21-100. It appears the HR21-700 has the most blank recordings. I read on this Forum that there are a lot of people out there with this blank recordings problem but it appears that no one is calling DirecTV Tech Support about the problem. Yesterday, I called DirecTV Tech Support about the blank recording problem after receiving software version 0x0254. DirecTV said I was the first person to call with the problem. I find that hard to believe but that's what Tech Support told me. Anyway they wanted me to reformat my DVR's hard drives and call them back if that didn't fix the problem. I think this would be a total waste of my time to reformat the DVR's. The problem is the DirecTV DVR software.

    Now lets me hear you comments about the blank recordings problems with their wonderful DVR software version 0x0254.

    Please call DirecTV Tech Support if you have the blank recordings problem. That’s the only way it will be fixed. We need to make DirecTV aware of the problem. If enough people call about the problem they will fix.

    Thanks
     
  10. looter

    looter Godfather

    305
    0
    Oct 1, 2007
    That's perfect. I called today because MSNBC was coming up on channel 547 and Flix at 356. First troubleshooting suggestion was to REFORMAT MY HARD DRIVE.

    What a joke.
     
  11. DaveC56

    DaveC56 Mentor

    50
    1
    Aug 17, 2006
    Blank Recordings:

    Thursday, 7/24/08, 10pm, HD Channel 9 (CBS), Flashpoint
    Monday, 7/28/2008, 8pm, HD Channel 4 (NBC), American Gladiator
    Monday, 7/28/2008, 9pm, HD Channel 4 (NBC), Nashville Star

    HR20-700
    0x0254
    WB616
    AT-9 Dish
    Zip 20170
     
  12. gp4rts

    gp4rts Mentor

    41
    0
    Aug 18, 2006
    Flashpoint on 7/24. First one in several weeks. I thought for a moment the problem was fixed! After reading the posts, apparently in some cases it has gotten worse.
     
  13. t_h

    t_h Icon

    819
    1
    Mar 7, 2008
    One of my hr20-100's on 254 made its first blank recording that didnt 'come back' after a reboot. Eureka came up with nothing but black screen throughout. Other HR20-100 upstairs recorded it fine. When I exited out of the blank recording, SCIFIHD was still on and the last few minutes of the show were on, looked fine.

    Up until now (pre 254) the occasional blank recording would be watchable after a reboot.

    Curiously, when I rebooted it this time, it said it was downloading new software, but 254 was already on the box. Do they ever make changes or force a re-download of the same software version for any reasons?
     
  14. posterho

    posterho New Member

    2
    0
    Oct 4, 2006
    After checking one of the other threads, I found reference to someone who had solved their problem by removing their splitter that merged the OTA antennae signal into the wire.

    My HR20 replaced a HR10 that did use an antennae, and sure enough, it was still being split into the wire that goes to the malfunctioning tuner.

    I removed it and so far (< 30 minutes), I can watch HD on both tuners.

    I don't need the antennae for my locals in HD, so I am cautiously optimistic. After reading this thread and others, I am not overly optimistic. Just cautiously... :)

     
  15. mosoccer

    mosoccer Legend

    121
    0
    Apr 28, 2008
    Blank recording on:

    So You Think You Can Dance
    Channel 5 (FOX) HD
    7/31/2008 @ 9:00 PM
    HR21-100
    Diagnostic Report: 20080731-2E16
    NR 0x255

    Receiver recorded Modern Marvels on HISTHD channel just fine at the same time. Confirmed both tuners working properly afterwards.

    After restarting the receiver the recording didn't even appear in the List anymore.
     
  16. Aug 4, 2008 #176 of 408
    greenwave

    greenwave Legend

    213
    0
    Oct 23, 2006
    7/31/08 @ 10pm
    USA-HD Burn Notice

    This is three times in a row I've gotten black screen/blank recording for Burn Notice. It is set as a Series Link. It may overlap with another recording, I can't recall, but strange that this bug is affecting this program at this time slot repeatedly.
     
  17. Aug 4, 2008 #177 of 408
    quarrymen1

    quarrymen1 Legend

    151
    0
    Dec 14, 2006
    8/4/08 12 midnite big brother after dark blank recording,on series link.its hit and miss with this show...
     
  18. Aug 4, 2008 #178 of 408
    kemer

    kemer New Member

    3
    0
    Aug 4, 2008
    Had that happen several times the last few weeks went into DVr's history and it said that the original recording was not available because of a blackout. (not true) and taht gamesearch would loook for an alternate. It recorded the alternate but when I try to play I get the same as you do.

    Also told me on one game that the recording done two days previously had been deleted because of "recording permissions".

    I called D and they claim that a recent MLB directive forces them to delete the EI games from the DVR after 24 hours. The problem has been with HD game recordings on the HR21. Haven't recorded in SD.
     
  19. Aug 5, 2008 #179 of 408
    SPACEMAKER

    SPACEMAKER Freethinker

    3,183
    16
    Dec 11, 2007
    Mason, MI
    8-3-08
    10:00pm
    NASCAR Now
    ESPN2HD ch.209

    Blank for the entire 60 minutes.
     
  20. Aug 6, 2008 #180 of 408
    t_h

    t_h Icon

    819
    1
    Mar 7, 2008
    The NFL better not start this. I record a bunch of games and watch them all week.

    Seems between the PPV and baseball games only being available for one day that the content providers are determined to shoot themselves in the foot.

    I wonder what the ratio of additional income is against the loss of business when people stop buying the product.
     
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