dpeters11 said:
That doesn't work anymore.
Most certainly does.
Used it 3 month's ago to get a HR34 HMC, had to pay 50 for install. installer missed appointment. so $100 For box .
ON IVR Menu, Cancel Cancel Cancel takes you direct to retention, do not spend $200 for passing CSR,
On thursday , I called about issue with HR20-700 in bedroom, noise hard drive, clackiy clackity clackity. Cant sleep any more. Wife said either fix this or remove the tv and reciever so I can sleep. She has to get up at 5:45 in the am.
I dont always start at retention, started with CSR, said i was eligible for upgrade, really tell me more. she said you are, I said this isnt an upgrade though, Its a downgrade, I want a "NON-DVR" for personal reasons. We cannot have / use a DVR in bedroom because of the noise. She said you have Protection Plan, I said its not broken just loud. Been with Directv since SAT-A1 days. (Thats a sony IRD/Box for newbies ). She first said its just 100. and i said thats no good. Then she said she could do it for 0.00 and 20 for shipping + tax. I said thats no good. This is for an H24 or equivelant no HD MRV reciever. I asked her politely if she thought I should have to pay for something like this as long as we have been with directv. NO upgrade. SHe held the fort at box for 19.99 shipping. Said we use fedex and they are fast. She also said i had to do 2YR. I said ok but its not an upgrade its a courtesy so I can sleep at night. It wasnt clicking with her i suppose. I said since its an upgrade than i would like a C-31 instead since I already have an HR34. That reciever is not available for this discount courtesy. I said ok....
Miss, I believe in honestly and good Karma. So , first of all I am not eligble for upgrade because I just got an HR-34 in august. She said well i didnt know that the system is showing you are elgible. but if that is the case. and you paid $100 for that box, you certainly wouldnt be elgiible for this offer for a free upgrade HD reciever. ....but I will do it anyways since I told you that was the case. ...ok how about that shipping . NO, i cannot waive the shipping. I politely educated her I think I am going to pass on the offer and I appreciate her time. I then commented, I would just persuit another channel to corporate offices, or retention.
She commented, I will be sure to document your account of what we discussed so there isnt any confusion. I proceeded, one last time and asked.
Are you sure we cant resolve this issue, and make it a great day. I would hate to spend another 45 minutes of your staff\s resources JUST to explains my situation all over. She said I could go through Product protecxtion plan and pay nothing. but I would only get the same feature set, IE a HD DVR. I said I know this thats why I wanted to discuss options with customer service.
ONE Minute Later:
IVR: Menu
Cancel Cancel, Im sorry what would you like to do, You can say....
Cancel.
Hi this is bob,
Explained to bob for 3 minutes why i wanted to part with the HR20-700 silver beast. Bob, looks at acccount and says I can fix you up.
C31, no shipping , no cost.
Directv 12-14 years.
Done.
Installed
Seems to work great, Had to switch audio to coaxial from optical. My AVR in bedroom is a slimline Digital reciever from panasonic from like 2005. NO HDMI.
But it produced little heat if any, and works great for bedroom.
So Cancel cancel cancel does in fact take you to the big boys and girls that get things done.
Im only sorry i spent 45 minutes with first lady, and her supervisor, both of whom were very reluctant to oblige a simple request to have a quiet reciever in the bedroom.