After weeks waiting I called in. First call "no discounts we can offer it for $399 plus installation". Been a customer since inception and premier etc. paid $1000 for hr-250... So said no and called back 2 days later. Retention says sure, "here is 6 months of $5 off and be glad to give you a 34 at no charge free install". Oops, "computer wont let me" but I can if you pay $199. Then she says "you need a Samsung tv. Third call, ask for a supervisor and explain the rep offered a free hr 34 and noted it then blamed her computer. Since I have 5 HDDVR and whole home she says "there are no discounts but for your loyalty I can offer $99. Not bad but I told her I'd think about it since there are known free deals and they admit offering no charge to me. I guess next call will be either free or $99. Any odds out there?