1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

Thread Status:
Not open for further replies.
  1. Jun 2, 2012 #981 of 1281
    ponchsox

    ponchsox Cool Member

    28
    0
    Jun 2, 2012
    After 5 attempts with retention, I was able to score whole home DVR service installation and an HR34 installed for $169 total. It goes to show patience and persistence pays off!
     
  2. Jun 3, 2012 #982 of 1281
    likegadgets

    likegadgets Mentor

    51
    0
    Dec 28, 2005
    I tried a few times to score an HR34 for a free or discounted. 10+ years customer. Pay over $200 a month.Not under contract. I mentioned to retention I would leave, they said sorry to see you go but no dice.

    Investigated Hopper and Dish and looked good enough. SO I called DirecTV to cancel. Only then they were willing to deal. When with whole home DVR, HR34 for free, several older receivers replaced (some SD) no install fee.

    I did sign for 2 years.

    They should have a more transparent program such as the cell carriers allowing early upgrades based on spend.

    DTV annoys customers unnecessarily.
     
  3. Jun 6, 2012 #983 of 1281
    lansbury

    lansbury AllStar

    81
    0
    Jun 29, 2007
    Customer since 2006 with just an HR20 box.

    Called today got first line customer service asked about HR34. Told price would be $399.99 plus installation, no discounts available for that box. Said I knew of people we had been given discounts and was then told I don't qualify. Asked when my contract expired, knowing I wasn't on contract, and was passed to retention.

    Retention asked why I wanted to know expiry of my contract and I said wanted HR34, but had been quoted full price. If my contract was out I would look at Dish Hopper to see if that suited my needs. Guy explained why it wouldn't but said let me see what we can do.

    Outcome was HR34, installation and cinema kit all being supplied free of charge. Have checked my account and have been credited for the full cost as promised. Very pleasant experience, didn't have to bargain the offer I got was the offer they made straightaway.

    Thanks for all the comments posted to this thread, I just followed what others had done, appreciate the advice given by all.
     
  4. Jun 6, 2012 #984 of 1281
    bnwrx

    bnwrx Icon

    1,110
    37
    Dec 29, 2007
    colorado,...
    Got a great deal on the HR34. Very happy:) Now some Qs Currently my HR21 is hard wired thru ethernet to the internet and also to my HR20. With this new HR34 should I leave the ethernet cable for the tech to use OR go ahead and get a wireless router and just do it wirelessly? Is there any advantage to hardwiring to the CCK as opposed to wireless? Basic questions but I am a little vague on this hookup. Thanks
     
  5. Jun 7, 2012 #985 of 1281
    Wyannuzzi

    Wyannuzzi Cool Member

    63
    0
    Feb 11, 2012
    Shavertown PA
    Recieved an email from D* today to give them a call, they have a limited time special offer for being a valued customer. So I called expecting to be offered free HBO for 3 months or something similar. The rep starts by asking me if I am looking to upgrade my equipment. I tell him as a matter of fact I am looking to upgrade to the HR34. He says let me crunch numbers and see what he can do.

    He comes back and states he can give it to me for $300 off which would make it $99 plus $49.00 installation fee. Before I can say yes, he tacks on another $50 for HMC Client Install, which isn't a deal breaker for me. I ask him what that extra $49 was for (wasn't sure what he said it was for) and as he is telling me, before I can say anything, he says he will credit my account $50. He then tells me he can also give me $10 off a month for 12 months for free HD.

    So in summing up, he says for $200 now, he will credit my acct $50, and give me $10 per month credit for 12 months....I immediatly say YES, schedule it and he throws in that he can also offer me the NFL Sunday Ticket at 50% off. 4 payments for $25 each. I tell him yes to add it on since I was planning on renewing it anyway.

    Tech is coming Saturday to install it. I love my D*!!!!
     
  6. Jun 9, 2012 #986 of 1281
    El Gabito

    El Gabito AllStar

    91
    0
    Apr 24, 2006
    Don't understand why more people don't get this treatment.
     
  7. Jun 11, 2012 #987 of 1281
    dtrell

    dtrell Hall Of Fame

    1,210
    1
    Dec 27, 2007
    well I am one that just got that treatment...I had just called two days ago and gotten ST MAX for free with a one year agreement and on top of that 12 months of credits of 20 off a month...but after reading about the HR34 I wanted one...so I just called and talked to a great retention rep, Chad, and he said they had the special for existing customers for the HR34 for 99 plus 49 install...but after manipulating some things he finally got enough credits put on the order that I am getting both the HR34 and the installation for FREE to finally get rid of my slow, old HR21 with its paltry recording capacity, and on top of that I asked him if he could put in the order to swap out my H21 receiver (my only other one) that is in the bedroom for the newer much smaller H24...he also threw that in for free..although he did say he couldnt guarantee an H24, it would be whatever the tech had, but I am sure being a tech that they send out that he should have the newest receiver with him..and if not I wont have him swap it...anyway, here is the order to verify it all:

    Item Description Price Quantity Total
    STMS Comment for Promotional Offer Free 1 Free
    CMS Churn Offer Tracking Free 1 Free
    DIRECTV Home Media Center HD DVR $99.00 1 $99.00
    HD Receiver $99.00 1 $99.00
    Sales Order Credit ($99.00) 1 ($99.00)
    MRV Install Free 1 Free
    Sales Order Credit ($49.00) 1 ($49.00)
    Sales Order Credit ($99.00) 1 ($99.00)
    HMC Receiver Condition Free 1 Free
    Delivery and Handling Fee Free
    Professional Installation $49.00
    Tax $0.00
    Order Total $0.00

    I also already am paying for MRV and using my ethernet wiring and it works fine, so if the tech insists on hooking up DECA, I can always let him and then just take it off...or just use the DECA and save the spots on my router. Anyway, I am very happy and cant wait to use the HR34. Of course all this required a 2 year agreement ( I am just now on the 1 year agreement for the free ST MAX, but he said it will run concurrently) and I am a customer for 5 years and dont care about the agreement because I have no plans on going back to Time Warner (screw them) or to Uverse...these are the only two choices..other than Dish which isnt a choie at all really...especially if you are a sports fan...and they always work with me on MLB EI, NHL CI, and ST...I have been very happy with D so far...except when those damn storms come through once in a blue moon...
     
  8. Jun 12, 2012 #988 of 1281
    bnwrx

    bnwrx Icon

    1,110
    37
    Dec 29, 2007
    colorado,...
    I tried several times the last few weeks to ask for a deal on an HR34. No luck, best I could do was about $100 off total price so it was still going to be over $300. Dish is really pushing in my area and started thinking I would switch. Got lots of info about Hopper system. Thought I would try one more time. Got connected to retention(different story) and the rep there said "I bet you are calling about the HR34?" I said "How did you know?" She indicated there were notes on the account. She said "Lets see what we can do" Bottom line, HR34 was installed this past Sunday along with converting my legacy 4 wire system to SWM and converting from Cat5 MRV to SWM MRV. Tech also re-aligned dish, put new connectors on every cable and finished the job in less than 90 minutes. The charge? $0 Very pleased!:icon_hroc
    Now about getting connected to retention. DTV changed the"menu" option on the promt. Instead of "cancel" now say "close". When I said "cancel" twice it connected me to "Billing" not retention. Just an FYI.....
     
  9. Jun 15, 2012 #989 of 1281
    cwpomeroy

    cwpomeroy AllStar

    111
    0
    Aug 7, 2007
    I called into service - "no discounts". I then mentioned that FIOS and DISH are both offering solutions for free and that I wasn't under committment. I went ahead and offered that I knew probably needed to be transferred to retention to get the right 'offers'. She was extremely pleasant (and kinda chuckled under her breath) then transferred me over.

    I explained the situation and that my oldest receiver locks up several times a month (true). She very nicely worked up a few options. Bottom line, waived $49 install fee and a $250 reduction from the $399 fee.

    Then $120 credit over six months takes it all down to $29 net charge. I did ask about the SWIM upgrade ( i have two other HD receivers) and she said the installer will take care of that.

    I already have SWIM(8) and whole home so it should be a plug in (and SWIM swap) and go install. fingers crossed.

    Customer since 2001. Premiere package.
     
  10. Jun 15, 2012 #990 of 1281
    Skarzon

    Skarzon AllStar

    75
    0
    Oct 2, 2006
    Posted this in the D* retention changes thread as well:

    As usual, YMMV, but I recently decided to switch to DISH after being with D* for over 8 years. I have a very average bill of about $90/month, PP, no premium channels and only order movies every once in a while (maybe 4/5 per year) with a crystal clear payment history. I haven't upgraded my equipment in 3 years and that was an R11 to R22 during a move (still running an HR20 as my only HD-DVR, with R22, R15 and a D11). I had inquired a couple of times about getting an HR34 and was always told it would cost $400 plus install charges for HHDVR and a new SWiM setup.

    So I called DISH yesterday, received a quote and scheduled an install. I was very happy with their offer and a bit excited to say "Hoppa" all the time . I still feel that D* is the better service, so I planned to at least listen to their pitch, but was pretty sure they couldn't come close due to all the upgrades I wanted and would be receiving by switching to DISH.

    I called in to cancel and was routed to retention. Very helpful and knowledgeable rep discussed the situation and what I was getting from DISH and would want from D*. After some time on the phone, they ended up showing me how much they valued my business. It wasn't everything I wanted, but damn close. I ended up with all new equipment (HR34, HD-DVR, H24/25) except for the R22, SWiM setup, HHDVR, CCK and a couple of premiums for 6mo/1yr respectively. Final tally on my end was a new 24 month commitment and a $49.99 install fee.

    I called in thinking I was going to be switching providers and ended up happy to stay with D*. It still upsets me that you have to be half way out the door before they bring the love, but I guess that's how they've chosen to do business. I understand where they are coming from, but it doesn't always give you warm fuzzies.
     
  11. Jun 15, 2012 #991 of 1281
    dtrell

    dtrell Hall Of Fame

    1,210
    1
    Dec 27, 2007
    I just posted like two posts above yours that you dont need to be halfay out the door. I never once mentioned Dish, and only mentioned Time Warner one time when I told the retention rep how much they suck. You dont need to threaten to walk, just be nice to the retention reps and talk to the right ones.
     
  12. Jun 18, 2012 #992 of 1281
    Skarzon

    Skarzon AllStar

    75
    0
    Oct 2, 2006
    I agree that you don't need to threaten to walk...In my case, I was walking and listened to their offer.
     
  13. Jun 21, 2012 #993 of 1281
    gio12

    gio12 Icon

    940
    11
    Jul 31, 2006
    I been mulling to leave D* for a while and tired AT&T Uverse for a while. I was happy, but not willing to leave DIRECTV yet for it. So I was at my neighbors who had the new DISH Hopper system in. I liked it a lot and I looked into pricing. Since I am out of contract with DIRECTV I called to see about a HR34 before I cancelled.

    I was able to get the HR34 billed to my account for $149 billed to me account after a $250 credit. i will also get a $20 credit for 12 months. Both have been issued and verified on the account. So the HR34 will cost me nothing. I turn I have committed myself to DIRECTV for 2 years in the process. I need the bigger DVR here and I got it for being loyal since 2000. Thank DIRECTV for reward a long time customer.
     
  14. Jun 21, 2012 #994 of 1281
    jtworldwide2

    jtworldwide2 New Member

    3
    0
    Jun 21, 2012
    I called and told them i was going to make the jump for the hopper system. Ended up getting the box installed for 99 bucks, plus they took 10 bucks off a month for a year. In the end, paying me 20 bucks to take it.

    Tech that came out was great and had a trainee. He was confused as i had the MRV with no deca, said everything they have told them is that MRV will not work without deca boxes. He insisted that he hook deca up for the HR34. I told him to trust me, just hook the box up and lets see what happens. Low and behold, it worked! Who would have thought that networking worked the same if though ethernet or coax?

    What i fail to understand is why they bush that connection kit? Safe to assume that most people dont have ethernet drops in each room and they dont want techs pulling the cable?
     
  15. Jun 21, 2012 #995 of 1281
    nevea2be

    nevea2be Legend

    172
    0
    Sep 4, 2007
    ^ So your saying that I could just discount my DECA and run the Ethernet cable straight to my HR34 and everything will work the same or better?
     
  16. Jun 21, 2012 #996 of 1281
    jtworldwide2

    jtworldwide2 New Member

    3
    0
    Jun 21, 2012
    If all of your equipment can be hooked into a switch that has internet access, than yes.
    Every room in my house has 2 coax and 2 ethernet drops. I have all my DTV boxes (HR34, HR24, and H21) hooked though a 16 port switch that is mixed with other devices on my network. Switch is then hooked to the U-Verse box which hands out IP addresses.

    DECA is far from a new technology. Its simply and adapter to use a different type of cable for networking (just like powerline).

    IMO, those adapters suck and are just 1 more thing to trouble shoot.
     
  17. Jun 21, 2012 #997 of 1281
    nevea2be

    nevea2be Legend

    172
    0
    Sep 4, 2007
    With my new house and setup I started off here with a HR34 and DECA and have found it to be a little buggy and slow at times while downloading stuff from on demand, I know everything is connected securely.

    I'll have to bypass the DCEA and run it from my switch once I get that hooked up to see if it runs any better.

    Thanks
     
  18. Jun 24, 2012 #998 of 1281
    cawgijoe

    cawgijoe Legend

    192
    0
    Dec 22, 2005
    My current system is two HD Dvrs....one HR20 and an HR21. Customer since 1995.....that's 17 years. Called yesterday to inquire about the HR34. Was told by the first rep that it would cost me $399 per box....Also another $120 for upgrading to the whole home system......and $49 for installation. No discounts at this time.

    When I told her that was not going to work for me, she sent me to another person....maybe retention.....not sure.....her numbers were the same as above minus $250.

    I said not good enough but she would not budge. Problem is that I'm still in a commitment till November 2013.
     
  19. Jun 24, 2012 #999 of 1281
    huskerhead

    huskerhead AllStar

    67
    0
    Oct 27, 2002
    Neighbor one year in with D. Made him call yesterday. Got $20/mo discount for a year plus free DVR for a year and free hr-34 with free installation and the internet connection box for free.
     
  20. pearkel

    pearkel AllStar

    56
    0
    Feb 1, 2007
    I called in to cancel after receiving a deal in the mail with my loco teleco/dish bundle. I researched dish and the hopper system and felt with the savings during first year even if i didn't like it would be worth it. Had a scheduled install with them and called in to cancel DirecTv. The rep with Directv was very sad to hear we were leaving and asked if anything he could do to change my mind. I said not really. He put me on hold came back with Free HR34, Free install of whole home (i am currently running unsupported ethernet) Free Sunday Ticket, Free relocation of receiver if i want when installer comes, Free HBO for 6 months and $10/month for HD. He asked if that would change my mind. I agreed and canceled Dish install. While i won't see the savings first year, i do not have to mess with learning new system and have a new receiver to play with.
    To be honest, I was completely shocked.
     
Thread Status:
Not open for further replies.

Share This Page