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Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

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  1. Bill Van

    Bill Van Mentor

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    Feb 12, 2008
    Virginia...
    You did very well and I can assure that you will love your new HMC upgrade. I do recommend that before your install you figure out how many existing set top boxes you want to keep as they do add additional tuners and recording capacity to your whole home setup, unlike some other whole home systems.
     
  2. yarbage

    yarbage Cool Member

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    Aug 21, 2005
    Called today and said I received an offer from Dish, but I wasn't given any discount on the HR34. I've been with Dtv for 12 years.
     
  3. Bill Van

    Bill Van Mentor

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    Feb 12, 2008
    Virginia...
    Did you talk to a retention rep or a customer service rep? A retention rep should have worked with you on this. I suggest calling another retention rep!
     
  4. mrtanner69

    mrtanner69 Mentor

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    Jun 28, 2008
    fwiw I got mine for free, $40 1 year credit, free whole home install, something else I forget. Would be great if the HR34 didn't lock up every 48 hours. 4.5 years on everything package.
     
  5. yarbage

    yarbage Cool Member

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    Aug 21, 2005
    I didn't, but I will when I call tomorrow. Do I have to ask for retention rep?

     
  6. dpeters11

    dpeters11 Hall Of Fame

    16,345
    503
    May 30, 2007
    Cincinnati
    Tell the automated system cancel twice. They will not identify themselves as retention.
     
  7. lmurphy

    lmurphy Legend

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    Jul 25, 2004
    Just called retention and asked about the HR 34. Got it for free but had to pay $49.00 for install. Then I asked about getting a credit for the install and she gave me 6 mos of starz to cover that. I been a customer since 1996 don't know if that helped or not. I'm happy as can be at the moment. Love this site & DTV !!!!!!!!!
     
  8. dpeters11

    dpeters11 Hall Of Fame

    16,345
    503
    May 30, 2007
    Cincinnati
    If you've been a customer that long and haven't asked for many deals, then absolutely. Not that it really matters considering how long you've been with them but they also got you to go back to a contract.
     
  9. jmak

    jmak Cool Member

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    Mar 31, 2007
    I just called and am getting a HR34, two SD Tivo DVRs upgraded to HR2X DVRs, and Whole Home service with installation for $266. They also threw in $10 off for 12 months. The initial conversation had me paying over $700 but the CSR kept adding credits until it got to something I thought was reasonable. I didn't have to threaten to move to dish although I did mention that I keep getting offers from dish for the hopper and all new equipment for next to nothing. I have been a DTV customer since 1997.
     
  10. Bofurley

    Bofurley Godfather

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    Oct 11, 2006
    KS
    I received a email from Directv yesterday with the above heading, which states as "A loyal Directv customer" I was eligible for this upgrade, a $199.00 value.
    My 2 year committment was up on the 23 of this month. Since I did not need another received but was interested in getting the HR34.
    I talked with 2 employees, and could not get them to move off the regular retail price. I have been with direct for ever.
    I thought I was talking to retention, but evidently not.
     
  11. budgoo

    budgoo Cool Member

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    Feb 14, 2007
    It's been a few months ago that I noticed my monthly bill seemed to be creeping higher and higher. I used the "cancel, cancel" method and was connected with a nice, young female CSR. I inquired as to why my bill was creeping higher and higher. She initiated and we discussed my programming options. I told her I was satisfied with the programming option and bottom line she volunteered to give me a $20 credit for 12 months.

    A couple of weeks ago I called to inquire about the 'whole home' option. A nice, young male asked to put me on hold. He came back with, "I see you've been a loyal DTV customer for 9 years. We can install the whole home option for you for free." Done.

    Just yesterday I called to inform DTV that my whole home set up, which worked flawlessly for 2 weeks, was now not working. Having read about the HR34 recently on DBSTalk I suggested that the HR34 would cure my ills regardless of the whole home option. Bottom line this time--an installer will be out tomorrow to get the whole home option working, and will be bringing the HR34 with him--all FREE OF CHARGE. They threw in free Starz and Showtime for 3 months for my "inconvenience". I had to commit to another 2 years, but I wasn't planning on going anywhere anyway.

    Was I just lucky all 3 times? I think tone and demeanor go a long way and perhaps Hopper/Joey helps a bit also (competition and the free market). None of the 3 times did I call for nor expect the FREE services, but I'll take them if offered.
     
  12. Jul 3, 2012 #1012 of 1281
    rposly

    rposly Mentor

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    Aug 10, 2007
    Man, this was like pulling teeth. I used the "cancel, cancel" trick, although I'm not sure it got me to Retention. Said I wanted to get the HR34 but that it said it was unavailable for me online (which is true), and after some wasted time talking about why I wanted it, she hit me with the $399 price tag. I hemmed and hawed, said it was a lot of money and that Dish is offering me lots of stuff for free, then she tried to have a discussion about their products, etc. After about 5 minutes, I said I needed to think about it and talk to Dish, and she finally offered me $150 off. Since it was so hard just to get her to that, I took the offer. She also gave me $20/month off for a year, mostly to offset the whole-home DVR charges (and the increased rates, which I also mentioned), which is at least something.

    Nonetheless, I can't help feeling like it was way too difficult, and I'm still paying $250 for leased equipment and a new 2-year contract. I've been a customer for ~10 years, Premiere Package, etc. Oh well. My loyalty hurts me again. :(

    I suppose it'll all be worth it once the Olympics start...
     
  13. Jul 3, 2012 #1013 of 1281
    Bill Broderick

    Bill Broderick Icon

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    Aug 25, 2006
    Long Island
    That was your problem. You called and told them that you wanted new equipment and why you wanted it. You showed them all of your cards before the betting started.

    The conversation needed to start off with "Dish has offered me a free Hopper and I'm leaning towards taking it, unless DirecTV can make me a similar offer."
     
  14. Jul 9, 2012 #1014 of 1281
    rob_gendeau

    rob_gendeau Cool Member

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    Dec 4, 2005
    Thanks for all the advice on getting a discounted HR34; gonna try that. But curious about other equipment.

    I currently have 3 HR20-100s (yeah, getting old). Two are in one room and a third in a bedroom far far away. The two close together share an internet connection; the third is too far and running ethernet would be a pain.

    I have a slimline dish, and about 6 coax cables running down from it; not sure about the setup on the roof but I don't even think these old receivers use SWM.

    I want to end up with one HR34 and keep the HR20 (or maybe get a replacement, since it's probably gonna go sometime; wouldn't have to be a HR34).

    I want both to have internet connections, which means the one in the bedroom needs some sort of wifi. I currently have uverse and a good router that works fine with the HR20s that I do have connected. I do not want whole home; that bedroom HR20 and the others work better with no shared content (from a personal organizational standpoint, not a technical one: for us it would be like sharing a cellphone or email address. Just not doable).

    I realize some of the stuff they push out is sorta packaged, so I'm wondering from a bargaining perspective what do I ask for to both get a good deal on the HR34, which I really want, and get to good set of equipment for that bedroom setup that'll last me for a while.
     
  15. Jul 9, 2012 #1015 of 1281
    pearkel

    pearkel AllStar

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    Feb 1, 2007
     
  16. wmschultz

    wmschultz DBSTalk Club Member DBSTalk Club

    1,135
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    Jul 18, 2006
    I got an HR34 for free, install for free, and NFL Sunday Ticket for free. I think I have been a customer since 97.
     
  17. fsquid

    fsquid Godfather

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    Aug 30, 2006
    Jacksonville...
    I would have found a football to spike.
     
  18. rta53

    rta53 Legend

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    Apr 10, 2010
    I just got an email that says "Limited time offer", Free receiver upgrade. I thought maybe they were going to offer me a newer model DVR, like maybe the HR34. But when I clicked the link it just says "Upgrade to an HD DVR receiver for free". What's the point? I have had an HD DVR since I signed up almost 3 years ago. No mention of getting a newer DVR. In fact it says I have to sign a new 2-year aggrement. Is this just an automatic thing if you upgrade your equipment?
     
  19. fsquid

    fsquid Godfather

    361
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    Aug 30, 2006
    Jacksonville...
    well, I keep getting quoted the HR 34 for $50 plus the $50 installation fee. When I reject that, they offer to upgrade my other receiver to a HD-DVR receiver on the whole home which would give me 4 tuners for free.
     
  20. xmguy

    xmguy Active Member

    2,069
    18
    Mar 26, 2008
    Middle, TN
    Wish I could have gotten a low cost or free HR34 when I signed a new 2 year contract with D* back a few months ago. I've only been with them since 2008. But it was still no discount at $399+. I do have my own tuner work around with 4 HD-DVRs and WH. But am limited by the streams at one time limit that the HR34 doesn't have a problem with. I guess D* hits up the "select" customers. I felt I was darn lucky to at least get a free HR24 from the deal. So I'm thankful for that.
     
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