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Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

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  1. hjscm

    hjscm Cool Member

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    Mar 11, 2007
    Well after being cut off twice and on the phone for a total of 3.25 hours i got $299.00 for the hr 34. pretty sad. been with them since 1998 and have 21 irds in 3 house. i pay around $680.00 per month. this is crazy. and to top it all off that can't order it for me because it says i need whole home and cinema kit. i have a swim 16 with hole home and each rid has thereat. the account shows that on his screen but it won't let them order it for me. the csr said he haste have corporate look into it. his boss and his bosses boss could not figure it out. said a tech will call me when they figure it out. who knows when.
     
  2. rob_gendeau

    rob_gendeau Cool Member

    18
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    Dec 4, 2005
    Well now that they've dropped Comedy Central and/or Comedy Central dropped them I can go shopping.... Wonder if I can even get through to retention today.

    It appears you can cancel out of your contract, subject to some fees, if they change their content. And they say they'll give notice.

    Be interesting to see what they say; anyone try yet?

    I'm getting pretty tired of these hassles. From a lack of a la carte channel choices to fights over content to a pricing structure that depends on the luck of who you get on the phone this system is rotten. Not that it's much better with cable or utilities or other sat providers or Netflix. Makes one really appreciate the broadcast model of media distribution.
     
  3. dpeters11

    dpeters11 Hall Of Fame

    16,341
    503
    May 30, 2007
    Cincinnati
    You can cancel at anytime regardless of changes, subject to fees. You'd pay the ETF you have left.

    They have the unrestricted right to change programming, and endeavor to notify you of changes under their control.

    Depending on what you're wanting on Comedy Central, there are cheaper alternatives than cancelling, like Hulu Plus. Though for Daily Show and Colbert, it looks like they are on hiatus.
     
  4. rob_gendeau

    rob_gendeau Cool Member

    18
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    Dec 4, 2005
    ETF?

    I can't seem to determine if I'm under contract with them.

    I live in the SF Bay Area, and it looks like Comcast has some HD channels I couldn't get on Directv, like BBC America, IFC, TCM. Would lose a couple, however. But I could get a TiVO DL4, which I'd prefer over the Directv HR34, or even the Directivo they are now offering.

    We'll see what the costs are. But might be the time to leave.

    Rob
     
  5. pdxguy

    pdxguy Mentor

    40
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    Aug 8, 2007
    With my 2 yr. commitment just ended, I called retention today. I mentioned the Dish Hopper, and that I was not happy with the Viacom channels disappearing. The CSR put me on hold for 3 minutes, and came back with an offer for a free HR34, free installation, and $20 monthly credit for a year. I also asked her if I could upgrade my old HR20 during the same install, and she agreed to add that to the order (no guarantee of an HR24, but the odds are more likely since it will be an installer bringing it out). No hassle, no real bargaining needed.

    She also said she thought the Viacom dispute would be settled within a week because the channels are popular with D* customers.
     
  6. fsquid

    fsquid Godfather

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    Aug 30, 2006
    Jacksonville...
    this is what I got when I called again last night. Also, put the redzone standalone back on for me.
     
  7. dpeters11

    dpeters11 Hall Of Fame

    16,341
    503
    May 30, 2007
    Cincinnati
    New service or getting receivers other than a swap out for a bad one is a two year contract. ETF is $480 minus $20 for each month of service completed.
     
  8. dclarke

    dclarke AllStar

    65
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    Sep 20, 2007
    ummm, i dont think so, id love to see an image of that invoice:nono2::nono2::nono2:
     
  9. dclarke

    dclarke AllStar

    65
    1
    Sep 20, 2007
    been with d since 1997 and I know how to work a deal with them. Just wanted an H25 to use in the kitchen after recent renovations. Inquired about some upgrades and they offered me one dvr upgrade and a request to swap/upgrade a standard hd to the H25 for the $49 install fee and NFL max for $149 with 3 mos x $10 off choice package OR the HR34 at $199. Ordered the h25 and HD dvr. called back 2 hours later to retention, they stated the HR34's are not discounted at all and are $399. they canceled my original order and honored the H25 with the HR34 at $199 plus $49 install, $149 for NFL max, the $30 credit and 3 mos free Whole Home with some movie 6 mos credit, so I felt like it was a fair deal. As far as these tall tales of free Hr 34's with no install fees, I say show me an invoice image and then ill believe it, not sure why guys feel like they always have to beef up the deals they get?///
     
  10. byroan

    byroan Cool Member

    26
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    May 31, 2012
    Best deal I can seem to get on an HR34 is $248.
     
  11. pearkel

    pearkel AllStar

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    Feb 1, 2007
    Not because i'm showing off, just want you to know i am doing no "beefing" up.
     

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  12. T K

    T K New Member

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    Jul 17, 2012
    I just called this morning, I have been wanting one for a while and watching this thread on the deals people have gotten. I have been out of contract for a while now.

    I was offered, $10/month discount on HD channels for 12 months, $10/month discount to resign for 24 months, and they extended the HD discount for 24 months for me signing up for autopay. So $20/month discount for 12 months, plus Starz and Showtime free for 3 months, and the NFL Sunday Ticket for free also.

    For the HR34, they gave it to me for 99 dollars, 49 install fee, but the install fee credited back to my account. It was really simple and easy to get that deal for me, I think it is a pretty decent deal.

    Hopefully my unsupported Ethernet whole home DVR will still work fine, I told her what I had and she said it would, but she didn't know much about the HR34
     
  13. dclarke

    dclarke AllStar

    65
    1
    Sep 20, 2007
    Well then my apology to you, and congrats on a great deal. Its not that im jealous its just that after 15 years with Directv it proves that there is still no consistency with how they handle their customers. Only thing I can say is that maybe they look at other offers customers had in the past and base it on that. I went thru customer retention and they had a supervisor supporting and my contract expires in 10 days,,I dont know what more leverage I could have than that. I am going to call and cancel the order
     
  14. pearkel

    pearkel AllStar

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    Feb 1, 2007
    No apology necessary! In my case i really was calling in to cancel and had an appointment set up with Dish through my teleco company. This was the "stay" offer i received and have been happily enjoying the HR34. It really is a nice unit even with its minor quirks IMHO. Keep trying and good luck!
     
  15. Shades228

    Shades228 DaBears

    6,081
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    Mar 18, 2008
    You have 2 Samsung RVU TV's? If not your order is wrong and you're going to get some additional fees once they activate it.
     
  16. pearkel

    pearkel AllStar

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    Feb 1, 2007
    No I don’t, I thought the same thing but just received my bill last week and it looked right. I have the hr34, 2hr24's, and a r22. This is all I was charged for and had primary receiver credit.
     
  17. inkahauts

    inkahauts Well-Known Member

    22,680
    1,105
    Nov 13, 2006
    My parents got an HR34 Inman. There's looked about the same, was all messed up. But there where no additional fees of any kind.
     
  18. iceman2a

    iceman2a Icon

    545
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    Dec 30, 2005
    Hudson, FL...
    I took advantage of the Viacom situation ( I know I shouldn't have, because I agree with D*'s stand) and called retention hoping to get a deal on the HR34. I looking for the $99/$49 deal and the "beautiful" (sounding anyways) retention rep came back with " I can give you the $399 HR34 free and the $49 inst free! how does that sound?" I had to bite my cheek as I said it sounded pretty good then she said she needed to charge me $199 for a whole home installation. I said that sounded like a lot for a tech to come in and replace 1 rcvr and add decas to 4 others. She tried her best but she could only get that down to $99!
    So I said "let's do it" when it was all done she gave me another $10 a month for 12 month credit and an install Sat morning.

    I have been out of contract for a couple of years and have not looked for any credits since I have been out of contract. I didn't threaten to cancel i told her my wife was upset about losing all those channels and was calling dish to see about the hopper! But I do feel kind of guilty about it!
     
  19. KoRn

    KoRn Legend

    281
    1
    Oct 21, 2008
    Is there any kind of extra monthly service fee by having the HR34? I have a HR24 and want to stick that in the back bedroom and get a HR34. Is Directv bending a little bit with upgrades before contract is up? Ours is up in December but would like to get a HR34 before that for free if possible? No problem signing up again for another 2 years. They could tack it on the remaining contract for all I care.
     
  20. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,489
    941
    Nov 15, 2005
    Seattle, WA
    The recurring monthly cost is the same - just adding another receiver in that regard. If you eventually add RVU clients they would also be charged as additional receivers.

    The only way to find out what it will cost you is to call DirecTV, however I would not expect a free HR34 even after you are out of contract.
     
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