I know. It is bizarre. Either offer the credits/discounts or don't. Making customers play CSR roulette or come up with creative strategies is just stupid, juvenile and very off-putting. I'll probably stay with them for now as I don't know of a comparable alternative at this point. However, this does not instill any sense of customer loyalty and as I evaluate alternatives, such as broadband content, I will be inclined to choose them over the DTV offering. I have already stopped DTV pay per view due to the antiquated delivery model (having to call to order a movie and wait for it to download) and higher price, ($5.99 as opposed to $4.99 from Amazon and iTunes). I will look to replace as much as is practical as it is convenient in response to these cheesy business practices. As I said, it is a shame. I have always been a fan of DTV. Have overlooked and even defended their rather frequent releases of buggy software and hardware in favor of the superior customer service I received and abundant content provided. It just seems that they are reaching that unfortunate tipping point where for whatever reason, they have chosen to diverge from the core values that made them successful to begin with. This at a time when there are more options than ever and that competition will continue to grow. I'll end my rant now. Congratulations to all you others who seem to be doing better with this than I.