I have been calling in the past without any luck in getting a deal on the HMC/HR34. I called yesterday morning and was told no deals even though I've been a customer for 12 years, highest plan, never late with auto bill-pay, 6 HDDVR's and Sunday Ticket. I called again on the way home and got a great lady who gave it to me for $99, free Sunday Ticket. I said i already have that and have paid 2 months on it, she said we will credit me back those 2 months and also give me $10 off for 24 months for autobill pay for the HD service that just expired. The $99 included the install and CCK kit. So keep trying and I understand the frustration with getting a great CSR or one that won't help or isn't up to speed on the deals out there.