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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.
I just noticed that Solid Signal has lowered the price on the HR34 to $349.00.
Not illegal...you may own the DVR, but you don't "own" the DVR service. Directv has policies regarding the delivery of that service.
That said, I understand the frustration. But if you want to watch the recordings you need to keep the receiver active.
Playing devils advocate here... but some of us did buy LIFETIME DVR service thru directv.... u could say for those of us... we Kinda do "own" the dvr service.... Just sayin!! :lol:
Free lifetime only with active account.
What is the Genie, another name for the HR34?
How much is your monthly bill? Do you subscribe to Sunday Ticket and premium channels?
Yes Genie is another name for HR34.
In February I replaced an HR21 w/DECA with an HR34. I did not return anything except for the actual receiver (I kept power cord, remote, and DECA) and was not charged any type of non-return fees.
I replaced another HR21 w/DECA with a C31 today and plan to do the same thing.
OK let me spin it another way, Say you own your own Cell phone all the Pictures and Videos and music that are on it. And you cancel your sub. You cant make any phone calls on it anymore but you still can turn it on and view your content. The old days the phone companies would charge you how many phones you had in the house, or the Cable companies would charge you extra to use your remote control on the Box. So i guess the more people have these it will take Uncle Sam to step in and change the way they operate
My monthly bill is about $150 and I subscribe to the Premier package. No Sunday Ticket but did receive one season free when I signed up last year. I do order PPV on occasion!
Just got the HR34-700 installed this morning
Hate how they are all over the board with the offers. I am out of contract and wasn't offered anything close to that when I called.
Will add my experience. 12 year subscriber currently with HR21, H23, and one old HR10 Tivo. I only asked for cost on a HR34 and whole home install to replace my old TIVO -- CSR offered the HR34 and another HD DVR to replace the TIVO. Cost was 49.00 for HR34, free installation, and 23.00 of credits for 12 months. Did have to agree to another 24 month commitment.
FWIW, I've been with D* forever and I haven't asked Customer Retention for anything for a long time. My SDTV in my playroom died last month and I bought a 60" Panny to replace it and when I called and asked CR they sent me an HR34 for free w/free installation and the contract extension w/$30 a month bill credit for a year. I was pleased enough with that. After reading about the C31 I stated thinking about my small kitchen flat panel that was connected with RCA's and after calling CR again and they scheduled me for for a free install of a C31 for the kitchen panel for the $6.00 per month with no contract extension. I've been with D* for almost 15 years so YMMV but it might be worth a call to Customer Retention to see what they'll cough up.
I wonder why they make you go through the retention process? Everyone knows this trick. I just called customer service hoping I would not have to go through the fake "dropping service" routine, but the best she could do was $299 for the Genie. I have been patiently waiting and have been a D* customer for over 5 years with the full package and Sunday Ticket. I am on auto pay with no late payments and have only called once in 5 years to ask about the slow response on my current DVR. If it was $299 for everyone, I would gladly pay it, but giving deals to some customers and not others isn't a good business model. I can even understand lower costs for new subscribers. But to have your current customers get a varying degree of pricing makes no sense.
I agree. I'm a longtime customer of DirecTV--15+ years--and when I called to inquire about their Genie based on an Email I received, I was told I qualify for a special price of $299 + $50 shipping, for a total of $349! I actually replied, "You've got to be kidding me! That's an insult, and I'm not interested." I politely said my good-byes and hung up the phone.
Can't say much other than I believe all existing customers will be much happier in the near future, regarding upgrades etc.
Since when did they start shipping them?
You seem to be suggesting that people might want to sit tight and wait a bit huh?
Beats me. She explained that she would ship it and then a technician would be scheduled to install it.
What's the C31?
I tried to upgrade a few months ago and got the run around.
So if Tivo delivers a good extender or Apple comes out with something, I'm gone.
receiver with no tuners in it streams one of the tuners from the hr 34