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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.
Do they charge a mirroring fee for it just like they do a DVR?
Does it have an RF remote?
Everything other than the primary box has a mirroring fee, whether it's an RVU TV, C31 or receiver.
In that case, you might as well get a DVR instead of an extender, if you can get D* to give one to you without costs.
Yes it's rf.
Debatable. If you record everything's you watch and only need five tuners total I think you are better off with clients because they give you full access to everything including series manager and so on of the genie. Allows for one series manager list and one to do list or everything. Simple.
I am among DTV's first 100,000 customers, with a 5-digit account number, and haven't had any equipment upgrades since 2007.
Here is my experience - current system 1 HR20-100 with 2TB external array connected to 2007-vintage 58" Panasonic plasma; 1 RCA DRD 480 RE legacy receiver connected to 25" tube TV in bedroom; disconnected Tivo R15 was connected to 35" Proscan tube TV in rec room. (Tivo died, never bothered replacing it.)
New system - HR34 Genie connected to plasma TV, CAT 5e connection to 30 MB high speed internet service/ CCK/ DECA on all; move HR20-100 to rec room 35" Proscan; decommission RCA DRD 480 RE (so long, old friend) replace with C-31 client on bedroom TV; new dish to accomodate whole home.
Cost - After significant bill credits, $148 for hardware and installation; offset by $10/mo bill credit for 12 months, starz/showtime for 3 months free, extended $10/mo credit for HD service for another 6 months (that's all they'll do now...you have to ask for it every 6 months now, I guess).
I'm a pleased customer for another 2 years! I wonder if they will offer something to customers on their 20-year anniversary?? :lol:
I remember when they were just hoping they could get to a million customers!
I just called today to see what I could get. I've been out-of-contract about 4 months now. Been a D* customer for about 8 years.
I was offered two credits of $20 and $8 per month for 12 months. On top of that, I got an HR34 to replace my HR23. $99 for the HR34. Installation cost was cut from $50 to $25. So, total one-time charge was $130.67 including tax.
I didn't get any additional premium channels or anything, but I don't really need them so no big deal.
I presume the order will include an SWM16 since I will have a total of 9 tuners. I'll have to check the work order when it comes via email.
So generally, I'm a satisfied customer. I was tempted to switch to Dish since they offered me 2 hoppers and a joey for $99. Dish would have been cheaper every month also, but I'm happy with D* because they always make it worthwhile to re-up every couple of years. I was a Dish customer for a year back in 2003, and they did absolutely nothing to keep me as a customer when I called to cancel.
I just saw my work order.
There is no SWM16 listed.
Do I need to call D* to make sure that the tech has one the day of the install? I don't want to have to schedule a second appointment just for the SWM16.
STMS Comment for Promotional Offer Free
CMS Churn Offer Tracking Free
Genie Advanced Whole-Home HD DVR $99.00
MRV Install Free
Sales Order Credit ($25.00)
Adv WH DVR Receiver Condition Free
Delivery and Handling - $19.95 Free
Professional Installation $49.00
Order Total $130.67
Your online account won't show the 16. You can call to confirm but also make sure when the installer shows up he has it on his order (and has it on his truck).
Indeed, my order did not mention the number of tuners (8 or 16) but did list everything else we discussed. I asked about the need for a new dish (yes, need a SWMx for whole home), and an adaptor cable for the C-31 to my tube TV in the Bedroom (yep, got it), and neither is listed on the order. This has been a very professional experience, just got an automated call confirming the install appointment.
Pays to be a long time customer out of contract. Having been through the charade before, I ended up at retention. Great deal. Genie + 4 clients all free, no shipping, no install, nothing.
Happy to re-up for another 2 years.
I got an HR34 and 3 C31's this past week for free. I really was just calling to get a price quote, but she said since we have the protection plan we were entitled to a free upgrade.
Here's where it gets weird, she says "It look like you are all set up so we will ship the boxes to you and all you will have to do is swap them out." While I do have a SWM8, DirecTV shouldn't know that because I got it from Solidsignal and installed it myself, plus we still had 2 legacy D11's.
I did obviously had to move a few cables around since the D11's were on the legacy ports of the SWM, but the install was trouble free. At least until I called to activate the C31's. I set up the HR34 first and got it activated using the automated system. I setup 1 C31 and called in to activate it. The first CSR had no idea what we were trying to active. I said Genie client, C31, RVU box, but she wasn't finding anything. She transfered me to the protection plan tech support, and they got it up and running right away. I then set up the other 2 C31's and called back in to activate, but went straight to the protection plan support. This CSR was a little better than the first. He said he had just been trained last week on the Genie stuff, so he wasn't real solid, but we got through it.
All the CSRs I dealt with were very surprised that I was drop shipped all the equipment.
Why is it that Texas gets the good PP?
becasue it is a test market? Seem to remember it is out in other markets also
Gee, thanks for making me feel like chopped liver.
Just kidding of course. I suppose I could have pushed for a better deal, but I'm pretty satisfied with the deal I got. Many others have gotten less.
A big part of the reason I stay with D* is that I get deals like this every couple of years. Eight years ago when I wanted to upgrade to a dual-tuner DVR, E* said they would only sell it to new customers. My only option was to buy it from third-party vendors at ~$500-600, IIRC. When I called to cancel, E* told me not to let the door hit my butt on the way out.
D* has earned my business.
This is the first time I have seen the HR34 sent out without install. Does anybody else have any experiences like that? I have SWiM16 and would love to simply switch out my main receiver for a HR34. Maybe time to call
I already had a SWM 16 as well but they had to reassign the lines as I wanted a specific DVR on the same side with the HR34. Sine only 8 tuners per port only 1 other HD DVR could be on with the 34.
Excellent point...I should check how my current receivers are "cabled/connected"
ok I'm here watching the election and you know tv stuff and my receiver, a scratched up hr22, is soooo slow. I'm putting numbers in only to appear 8 seconds later. I have another receiver in my room which is a h25 and it's everything i expect. I just switched like 2 months ago and i'm not up to date with protocol but can i get the free upgrade? or do i have to pay for it?
It would be unlikely to get a deal. Unfortunately, the time for getting the good stuff cheap is when you are becoming a customer. Turn native off in settings, display, video, especially if the change is slower changing between 720p and 1080i.