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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.
I'm a long time DirecTV subscriber and after seeing Genie commercials I called and asked about upgrading. The agent on the phone was very nice and she said they would upgrade me to the Genie, and install a Genie client on my other TV. No cost to me. Install is scheduled for Friday.
If you currently have an HR24 I highly recommend keeping it rather than swapping it for a Genie Client if you want a couple extra tuners(7)and even more important extra storage (1.5 terabytes).
Couldn't find an info thread, so I'll post this here, please move it if it is not in the right place.
I have my existing 2 HR22s hooked up by unsupported ethernet directly to a switch and then that is connected to my router.
When I have the HR34 installed to replace 1 of the HR22s, can I just use the existing ethernet connection or do I have to use deca, connection kit, whatever, etc? I've done some searching and I think I can, just want to confirm.
thanks for the info. My other current tuner is a H24 not HR24.
From a technical standpoint, there is no reason why you can't do this. But I don't know why you would. Unless you get your HR34 from Solid Signal (or another retailer), DirecTV is going to require that it be installed by a technician. They will setup SWM, DECA, etc... In order to go unsupported, you will need to undo what the technician does.
What is the best current Directv email address to use to initiate dialog for a possible free Genie and install?
I just wanted to add my experience. Tried back in November to get a Genie but they would not upgrade me for anything off. Tried yesterday - knowing some have gotten it for free recently. I was offered US$49 and install for US$24. That was fair to me as I did not want to deal with trying further and was in the limits I had set for myself before I called. Also got my HR22 replaced since the HD failed a few months ago and I had just stopped using that receiver.
My current equipment consists of two H23-600 receivers, one HR22-100 and one HR-23-700 and an 8 port SWM. I want to add a HR34 to the mix and delete one of the 4 existing boxes.
Trying to determine which of my existing boxes to replace?
Is there a downside to having 9 tuners and 3 DVR's versus 5 or 7 tuners and 1,2 or 3 DVR's?
Any suggestions appreciated.
Was speaking to Retention earlier today on another issue and decided to ask about Genie. Was offered free Genie and C31 with $99 install. I said that was a bit more than I wanted to pay so the CSR reduced it to $49 and I took it. I suppose I could have argued down to $0 but $49 sounded more than fair.
I'm in Texas, with the Protection Plan, but I've only had the PP for a month. I assume that means I can upgrade again for free in a year if there is something newer and better by then.
I think it's an upgrade every two years, not one.
HR23 or h23. How many DVRs do you have now? And how many tvs do you have now?
Have two DVR's and two H23 receivers hooked up to four TV's. Sorry about that.
I was recently sent an HR-21 as an upgrade for a SD DVR. I don't want this old sucker if I am being put into another 2 year contract! I just recently had problems with 2 HR-23's that they finally swapped out under my protection plan with 2 HR-24's (very nice boxes!). I just now called to verify that I am out of contract (I am) and told the CSR that I wanted to cancel my service if I cannot be sent at least an HR-24 instead of this old HR-21. I do not want to have to deal with another older HD DVR. So I told the CSR to set my cancellation date for 2 weeks from today. I said that if I were offered the Genie in place of this HR-21 that they sent me then I would consider staying. But all she said was they could only offer it to me for $300. I politely declined and we went ahead and set up the cancellation for 2 weeks.
Can I now expect calls from DTV for offers to try and get me to stay? I am hoping this ploy will result in getting a Genie for free. I'll see how it plays out I guess.
I doubt you'll get any calls.
Is that a feature of the $5.99/mo. Protection Plan?
So you get a free upgrade from a SD DVR to an HD DVR and you complain? Then you want to cancel if they won't give you an HR34? Wow....
Your phone won't ring.
Why not go to your boss on Monday and demand that he double your salary while you're at it?
I'm in Texas and they're trying an upgraded Protection Plan which is $7.99/month and has the free upgrade every two years.
Which Mike White said was being rolled out nationwide. Question is, what is an upgrade to them? HD receiver to HD DVR, SD to HD or something good like HR22 to 24 or 34 to 44?