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Discussion in 'General DISH™ Discussion' started by dolmar, Jan 6, 2010.
VIP722 and a PVR510. Bill went up $1.04.
For me, a ViP622 and a ViP211 means an increase of $4 and change a month. I don't understand how Dish Network says that "all fees for your first receiver are waived", but then I wind up paying a $6 DVR fee on my first receiver, which is in fact my only DVR. How exactly do they consider this "all fees"?
All receiver fees. The DVR service is a service fee.
Can anyone comment on the changes to my bill?
Feb 02 - Mar 01
DISHNet Local Package 8.99
Classic Gold 250 57.99
Multi Sport 5.99
DISH Home Protection Plan (DHPP) 5.99
Jan 17 State/Local Tax (Sales/Gross Receipts) 6.93
Mar 02 - Apr 01
Multi Sport 5.99
Superstation Package KWGN 5.99
Service Plan (15/0) 6.00
America's Top 250 With Locals 62.99
Solo Receiver 7.00
Feb 17 State/Local Tax (Sales/Gross Receipts) 7.56
You should not have been paying for Gold HD since September '09.
Why is that? Thanks!
Why is that? (Looks like John W beat me to it -- I took too long to type!)
Is it because he also has Platinum HD? I have a charge for Gold HD on my bill, but it's the only thing that mentions HD (other than the HD DVR charge.) Should I be paying it, or should it have been removed from my bill also? (I assume the charge is valid, just want to make sure.)
My new charges for three receivers (all HD DVRs -- a 722 and two 612s) are:
Gold HD (10.00)
America's Top 250 with Locals (62.99)
DVR Service (6.00)
HD Solo DVR Receiver (20.00)
Total: $98.99 (plus taxes)
It seems reasonable to me, but is there anything there that shouldn't be?
You can get all HD for $10. Whether its called Gold or Platinum, you should only be charged $10 once.
No he needs to pay for gold, but he does need to call or go online chat and merge the Platinum with the Gold, and lower his bill by $10
Easy to do it online. Just remove all HD in your account and then add HD Platinum. That's how I did it.
My first comment would be DISHNet Locals for $8.99. How on earth have you kept that all these years? When DISH was ordered to abandon distants, my $11.99 for Distant, Supers, and locals became two $5.99 separate line items for Locals and Supers. $11.98 compared to your $8.99 - so I dropped Supers. You are now charged separately for Supers and locals (locals bundled in AT250 for $5 more than you were paying). That is $2 of your increase. If you don't need ALL the Supers, you can get individual ones for $1.50 each.
The Feb bill doesn't include any additional receiver, but the March bill has
Solo Receiver 7.00
That should only be charged if you have two receivers. But it should have been charged in Feb as well (unless you left off some pro-rated fee). That is $7 of the increase. If you only have one receiver, you need to talk to DISH.
Both increases should be offset by the $10 Premium HD already covered and you'd be back to the same monthly range.
Welll Dish is ticking me off. The changes to my bill now have me paying more then before.
They say I have to pay $7 for my 311 receiver ($2 more then before) -- the same as a VIP211 or VIP 411. Why not offer me those others then as replacements
Also they charge me (paper bill) $10 for SilverHD and $10 for PlatinumHD yet in my online account says I only have "HD & Platinum $10.00" so seems they are double up on me yet not reflecting it online.
And to top it off, the Contact Us form has server errors tonight.
Oh, and i really like when I get a reply it is from "firstname.lastname@example.org"
I cannot wait for U-verse!
Just did it in a chat in one sentence apiece, so, my almost $10 + tax increase is now a very slight decrease. Thanks all!
Yes, that DishNet Locals thing amazed me when it stayed that way through many other changes. We do have two receivers, but, just did the chat and got the bogus $10 charge removed.
Of course you mean Platinum HD. But yes that's one way to save $10.00 right there. Platinum is available as a free add on to any other HD pack right now. Usually all you have to do is either call or do the online chat and they can fix that for you. If you get a csr that doesn't seem to be willing or able just have them remove your HD packages completely and then ask them to add them back on and that should do the trick.
Just saw the new bill – and new “higher” price. Turns out I was in the Platinum plus group – as in I was paying for silver HD + platinum HD. Read a bunch of these threads and started down the chat route to correct it.
I asked the CSR to correct the double charge for HD.
CSR – “Do you want me to remove Platinum HD?”
Well not really and started down the windy road of how all HD should be included for one charge.
CSR – “Platinum is a separate service with additional channels. Do you want me to remove Platinum HD?”
Hmmm not so fast, what are the different channels.
CSR – gave me a list of 11 channels.
I explained how these "additional" channels were already listed in their top200/HD package.
CSR – gave me a list of HD channels in that package – with the same 11 channels at the bottom – guess he missed that – even after I pointed it out. “Do you want me to remove Platinum HD?”
No please change my Silver and Platinum HD to top200 with HD.
CSR ”Do you want me to remove Platinum HD?”
OK you win go ahead. At this point I took the path of least resistance – figuring I could fix it later if it was not correct.
Here’s what happened. I checked the line up on my TV with only Silver HD left – some of the 11 were there and some were gone. For me the only one really cared about was MGM – and that was gone. So…went to manage my account online – view/change programming – and as some of the other threads have pointed out – there is nothing listed under the HD section on the top right hand side of the page – no Silver, Gold, or Platinum HD. Hmmm. I clicked on a different base package and voila the (single $10) HD & Platinum option shows up. Clicked on top 200 and it was still there (very sneaky Dish). Went to confirm and it showed the before and after bills (which for me were the same price because at this point I only had Silver HD left – but relative to new bill was a $10 deduction.) Done. Checked the channel line up and MGM was back. I did not have to drop HD and add again later as some have suggested just had to temporarily pick another basic package for the option to appear.
Moral of the story (aside from the fact I was probably paying too much for the last several months). If you try to do this via chat you may need to explain better than I did – or hope for a better CSR. If you do this online, try temporarily picking another base package to see if the HD option magically appears.
One final note that may sway the decision is that at the end of the chat session I was offered 3 month free HBO and Showtime. (Probably open to anyone – but not what I was chatting about and the offer was not expected.) Since I already have HBO this was an easy choice. I’ll take it for free for a couple months.
So my initial $7/mo increase netted out to be a $3/mo long-term savings and a $19/mo short term saving. Now that’s a price change I can live with.
I can confirm that the method listed above does work. If you go onto the website, you can convert your "Silver HD" for $10/month to "HD & Platinum" for the same $10/month if you click off your current "Top xxx" programming selection and then click back on it.
Does anyone know why this is, as in, why the two are the same price? Is the expectation that Dish Network will add some sort of additional price tag to "HD & Platinum" (but not to Silver HD?) at a future point and catch those who aren't paying attention and don't bother to "downgrade"?
It's my "expectation" but I have no evidence to support it except they just added premium channel content to Platinum. As with you, to me it just "feels" like that.
Before I ended up doing the online CSR route about a week ago to fix my Gold+Platinum HD I also saw what Don_Redondo did where you pick another package and then reselect it to get the right HD options. The problem I had was that it kept wanting to charge me $5 extra for some reason. It may have considered it a 'downgrade', I suppose. I have the everything pack so pretty much any change is a downgrade. I made sure the CSR didn't charge me that fee (fingers crossed).
I have had the same programming and hardware (VIP 722) since I signed up for Dish in January 2009. My bill went up $4.09.
Dish has me for less than another year. I hate to go service shopping again, but increases like this will certainly drive me to do so.
Give me a reasonable ala carte option and I will be happier. There are so many channels in my AT250 that:
1) have no programming or are PPV
2) we never watch
but we have to have in order to get the very few we watch that are only offered in the AT250 package.