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Discussion in 'General DISH™ Discussion' started by dolmar, Jan 6, 2010.
Sounds like she might have been watching the NCAA tourney while chatting with you!
We have a VIP722 HD DVR 2 Tuner and a VIP625 SD DVR 2 Tuner with Americas TOP250 with Silver HD.
We got hit with about a $20.00 increase. We had a $5.95 credit that went away. We lost the credit that we were getting because the 721 they forced us to replace, etc.
The biggie was the new HD DuoDVR (+$10) FEE.
Well Dish, this is how we are going to respond....
1. Reduce TOP250 to TOP150 Savings $10.00
2. Replace VIP625 with DVR512 Savings $7.00
Thanks Dish, we are now putting $17.00 extra in our pockets each month. Raise the prices again and we'll be saving a bunch more than that when we cancel the entire service.
Couldn't you replace the ViP625 with a ViP612? It's charged as a single DVR, but has two satellite tuners plus an OTA tuner for recording and HD which you might want someday. I suppose they might try to call it an upgrade, but if you're politely but obviously in a huff, they might give it to you now since they charge the same for SD and HD boxes.
Also I assume you meant reducing down to the Top 200 to save $10.00. If you went down to the Top 120, you'd save $23.00 but you'd lose a lot of channels.
Yeah, thanks for the correction, suggestion, etc!!!
My mistake on the programming:
Here is our CURRENT Bill:
America Top 200 w/locals $52.99
DVR SVC Fee $6.00
Silver HD $10.00
HD DuoDVR Recvr FEE $17.00
Credit 2 of 6 $-5.00
Equipment VIP722 & 625
So if we go from America Top 200 to Top 120 the only channels I see we loose that we have watched at one time or another are: AMC, CBS SPORTS, ESPN Classic, SPEED and WGN (And their equivalent HD channel if there is one). Oh and we would also LOOSE SIRIUS Channels, which we enjoy but can do without. Thanks Pandora Internet streaming radio.
So that will change the Bill from $52.99 to $44.99 (Savings of $8.00/month).
Then yes, excellent idea on doing the VIP 612 HD DVR over the DVR 512 SD DVR. This will change the HD DuoDVR Recv Fee $17.00 to a SD SoloDVR Fee of $10.00 (Savings of $10.00/month).
Total Savings: $18.00/month Thanks DISH!!! (Sarcastic tone implied)
Actually the $44.99 price is for AMERICAS TOP 120+ (PLUS) which includes LOCAL SPORTS channels. I don't see a need for that so we'll drop down to just AMERICAS TOP 120 (Plain) which will be $39.99. !!!!!MORE SAVINGS!!!!!
Well I am screwed. I have three 722s. I thought I was very lucky to win the argument to have three of them installed last year. I have 10 months left on my agreement.
I have tried three different times to get the extra $10 HD fee removed. I am told no each time. I have no leverage since I am still within the two year agreement. Here is my bill. It is up $23 from January. Any ideas?
Mar 25 - Apr 24
HD DuoDVR Receiver 17.00
America's Everything Pack With Locals 99.99
Service Plan (15/0) 6.00
DVR Service 6.00
HD DuoDVR Receiver 17.00
Your agreement doesn't require you to get screwed. Email firstname.lastname@example.org about the GoldHD/PlatinumHD double billing explaining politely that you've tried three times to get the old two separate charges changed to HD & Platinum 10.00 which is how it appears on other customers bills. And ask them if there isn't a credit available to soften the initial blow of the rate restructuring. Be sure to include the phone number associated with your bill and a daytime phone number you can be reached at. It might take 10 days to get a response, so be patient.
Now some thoughts regarding additional savings possibilities.
A month after your interaction with the administrative office is complete, if one of those 722s isn't used much, doesn't feed a TV2, and isn't needed for PIP, in a separate effort you may consider trying to get Dish to replace it with a ViP612. A 612 can record two satellite HD signals and an OTA HD signal at the same time. (I have both a 722 and a 612.) While the 612 has a somewhat smaller internal hard drive and can sometimes be a bit touchier skipping commercials while simultaneously watching an existing recording and recording new programs, it does cost $7 less per month billed as a HD Solo DVR Receiver.
Finally, since you have that many 722s in your household, I assume you have the AEP because someone watches channels in the Top 250 that aren't in the Top 200 (see the comparison guide) and all four premium movie channels.
The Top 200 plus all four premiums costs $7 less per month than the AEP. If you can drop Cinemax (most movies on Cinemax appear on HBO), but need one or more channels in the Top 250 you can save $6 per month.
But if you can get along with the Top 200 and without Cinemax, you'd save $16 a month.
Note that if you reduce your programming package they collect a one time $5 charge.
These are just thoughts.
I have (1) VIP 722 which controls my bedroom TV and my roommate has a HD set with a non HD receiver. She also pays half of the DISH bill among other bills.
The OP should drop one 722 which would help a bit.
Looks like I need to share some new info as I am in the middle of getting one of my two VIP622s downgraded to a VIP612. As of March 8, 2010 dish has rolled out a new plan called "Right Size". Under this plan they are sending me a VIP612 and I am to return the VIP622 and all of this is at NO cost to me. This may have came about because of this email that I sent to Charlie Chat:
I have been a dish subscriber for eleven years. I have always done my own installs, both for
the receivers and the satellite dishes. When I have had equipment failure dish sends a replacement
receiver to my home and I activate it and send the bad one back.
I currently have two VIP622 receivers and have always used them in the single user mode and I
never use the picture in picture feature. With the new pricing structure I will soon have to pay $17.00
a month for duo TV and picture in picture modes that I never use. As a result, I would like to exchange
one of my VIP622s for a VIP612. Tech support says the ONLY way they can do that is thru the "Dishing It Up"
option, even though I am doing a down grade.
My problem is that they tell me that the downgrade VIP612 MUST be delivered and setup by a Dish Network Tech
and delivery will cost me either $15.00 or $95.00 depending upon whether I have a service contract ($6.00 per month) or not.
Why is it that replacement equipment can be sent directly to my home for me to swap out and activate but
an equipment DOWNGRADE must be delivered and activated by a tech who has a fraction of the
FORTY years experience I have as an electronics test tech in the aerospace and military systems field?
And this one sent to CEO:
I have been with Dish Network for eleven years. During that time I have always done my
own installs for satellite dishes and receiver connection and activation. With the new fee
structures I want to return one of my two VIP622 for a VIP612 as I have ALWAYS used the
VIP622 in the SINGLE USER mode and NEVER use the pip feature.
My problem is that there is no option available that would allow Dish Network to send the
VIP612 directly to my home and allow me to package and return the VIP622 to you. This is
standard procedure when replacing a defective receiver but not for downgrading a receiver.
Can you help. I really do not need nor want a technician delivering a receiver to my front door.
Thank you for your time in this matter,
Prior to these emails I had called Tech support four or five times trying to come with a way to downgrade to the 612 and get fees waived and the 612 sent straight to my house, not trotted over to my house for a fee. The answer always came back that as of Feb 1 they are no longer allowed to waive fees and the receiver fee changes were due to increased competition.
My last call to tech support finally got me in contact with a Tech Rep that was aware of the new program that had just come out but I needed to go thru the supervisor. It is supposed to cover people who know how to install and activate their own equipment. This info probably hasn't gotten around to all the reps and supervisors as yet. I was lucky to get thru to a rep and supervisor that were US based rather than the usual Philippine reps.
It seems that a "Dishin' it Down" program would be a good fit for DISH's "we're most affordable" business plan. Doubling fees is not good business.
I could probably go down to a single receiver (which could be anything since the first receiver is included). But I can see the value in having multiple single receivers over having duo receivers. I'd rather pay for two 612's than a single 622 beyond the first receiver. If you're not using the second room why pay for it?
Not allowing people to "right size" will just encourage them to seek other options, such as DirecTV.
The second issue, self install, should always be an option. Even if DISH offered free installation and upgrades I'd rather do it myself.
I had really been expecting that I would have to pay the $100 Dishing it UP fee. I was caught off guard when he told me it would be a no cost swap under this program.
Bingo! Right on the money James. Whoever dreamed up this fee schedule at Dish should be fired.
Go online and do it. Remove all HD and then add it back.
Note, you have to commit (save) the changes twice, once without HD and once with HD re-added. At least that worked for me.
Was there a $5 downgrade fee?
As much as we all hate the new pricing structure... and for obvious reasons... IF Dish doesn't lose customers over this in an amount that causes profits to drop... then this guy probably will earn a deserved raise for suggesting a price hike that nets Dish more money in the long run.
He should only be fired if we all leave Dish and cause them to have to re-think things.
Probably, but that's moot with the $120 yearly savings.