Day 3: Have now reset the HR20 three times since I have been home from work (not inlcuding the reset it did when I turned it on!) I have tried everything in this forum, but figure I would ask one more time before calling D* and getting them to send me a replacement. Have had the typical symptoms: Freeze video, still has sound. Cannot get any buttons on remote to work for Menu Reset, so have had to resort to red button each time. Sucessfully downloaded ox18a on Saturday. Have checked all connections, tuners, etc. Purchaed ups today and have it hooked up. Have two H20's in the house that work flawlessly, including in the location where HR20 is currently. Thanks to all who responded to prior posts, but I really need someone to talk me off the ledge right now..... or at least keep me from throwing it out my window!