1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

on hold for 50 min and counting...

Discussion in 'DIRECTV General Discussion' started by sah95, Nov 3, 2011.

  1. TheJackal

    TheJackal Mentor

    Sep 24, 2008
    Cal lat 1:05pm Eastern on Sunday and see how long you are on hold. :) People get pissed when they can't watch their football. ;)
  2. sah95

    sah95 New Member

    Nov 3, 2011
    They probably knew I wanted to lower my bill while adding internet ;) I don't know if that is possible, but I'm going to try!
  3. tonyd79

    tonyd79 Hall Of Fame

    Jul 24, 2006
    Columbia, MD
    I used to work at a small site of a large company. Our phone bill that included an 800 number was a flat rate based upon the overall bulk of our calling for the previous year. They did provide a complete log of every call (earlier on, it was all on those special AT&T sized paper...a biiiiiig stack). But the bill was not per minute. I would figure that a company that uses the 800 number as much as DirecTV would have a flat price based on their usage model rather than a per minute charge, which I know you can also get. That is what I was referring to.
  4. JB292

    JB292 AllStar

    Apr 24, 2009
    Adding internet??
  5. dubber deux

    dubber deux Icon

    Mar 7, 2009
    This probably is NO accident!

    When I called them to cancel service I spoke to one initial CSR who said he was "transferring me" to retention....and then after a five minute wait was curiously "disconnected". Never since I was with or wanted to subscribe for service had I EVER been disconnected. I think they are hoping you will change you mind on the fly....probably a psychological marketing technique.

    Then when I was put on with "customer NO retention this is the horrific experience I had...the worst experience I have ever had with any CSR in any business.

  6. AntAltMike

    AntAltMike Hall Of Fame

    Nov 20, 2004
    I once spent over two hours on hold with GlobeCast, the company that sells foreign language programming, and then, at 7:00 PM, their service said, "Our business day is now over. Please call back tomorrow." I was charging this commercial customer $75 an hour so I wasn't too upset.
  7. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    Sep 5, 2006
    Allen, TX
    That's 2 times tonight that you've hijacked a thread by linking to your story. Give it a rest...not every topic is about you. :rolleyes:
  8. dubber deux

    dubber deux Icon

    Mar 7, 2009
    The aspect of poor customer service has been brought up in this thread.

    I have every reason to comment on it.

    Interesting how anytime I post ANYTHING you are there replying and deflecting within minutes.

    sigma must have my sn on auto flag. :lol:
  9. Rasterburn

    Rasterburn Cool Member

    Nov 2, 2009
    Dubber's bad experience really has no basis on this call, he had a bad rep but if you read his post he really didnt wait that long to speak to a rep. You had to wait on the phone a hour thats unusual, but then again you called on 11/03/11 during which time call time was higher due to the FOx DIsputes i would guess. If directv is experiencing high call volume, the phone will tell you so. we have to assume it was during a high call volume time. next time i would hang up and call back or ask to speak to a different department such as access card or sales and they can re-direct you back to retention probably much faster
  10. TEN89

    TEN89 Legend

    Jun 27, 2003
    please don't drag on a pasting then it should be. close it. there are so mony posting that go for years that are kept on and take away from new and good posting.
  11. Jon J

    Jon J Grouch Extrordinaire

    Apr 22, 2002
    Music City, USA
    I need a translation of this. Anyone?
  12. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    Hands Jon J a bottle of 100 proof Southern Comfort. A few hits from the bottle and it will all become clear to you. :)
  13. billsharpe

    billsharpe Hall Of Fame

    Jan 25, 2007
    I have to agree with Jon J. TEN89 needs a spelling checker and the ability to find the shift key :sure:
  14. Drew2k

    Drew2k New Member

    Aug 16, 2006
    Come on, the intent was clear: TEN89 wants the thread closed. Translated enough for you?
  15. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    Let's move on from that, ok?
  16. Jon J

    Jon J Grouch Extrordinaire

    Apr 22, 2002
    Music City, USA
    Nope, but I admire your mind-reading capabilities.

Share This Page