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on hold for 50 min and counting...

Discussion in 'DIRECTV General Discussion' started by sah95, Nov 3, 2011.

  1. TheJackal

    TheJackal Mentor

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    Cal lat 1:05pm Eastern on Sunday and see how long you are on hold. :) People get pissed when they can't watch their football. ;)
     
  2. sah95

    sah95 New Member

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    Nov 3, 2011
    They probably knew I wanted to lower my bill while adding internet ;) I don't know if that is possible, but I'm going to try!
     
  3. tonyd79

    tonyd79 Hall Of Fame

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    I used to work at a small site of a large company. Our phone bill that included an 800 number was a flat rate based upon the overall bulk of our calling for the previous year. They did provide a complete log of every call (earlier on, it was all on those special AT&T sized paper...a biiiiiig stack). But the bill was not per minute. I would figure that a company that uses the 800 number as much as DirecTV would have a flat price based on their usage model rather than a per minute charge, which I know you can also get. That is what I was referring to.
     
  4. JB292

    JB292 AllStar

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    Apr 24, 2009
    Adding internet??
     
  5. dubber deux

    dubber deux Icon

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    This probably is NO accident!

    When I called them to cancel service I spoke to one initial CSR who said he was "transferring me" to retention....and then after a five minute wait was curiously "disconnected". Never since I was with or wanted to subscribe for service had I EVER been disconnected. I think they are hoping you will change you mind on the fly....probably a psychological marketing technique.

    Then when I was put on with "customer NO retention this is the horrific experience I had...the worst experience I have ever had with any CSR in any business.

    http://www.dbstalk.com/showthread.php?t=197829&highlight=worst+customer+service
    Link
     
  6. AntAltMike

    AntAltMike Hall Of Fame

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    College...
    I once spent over two hours on hold with GlobeCast, the company that sells foreign language programming, and then, at 7:00 PM, their service said, "Our business day is now over. Please call back tomorrow." I was charging this commercial customer $75 an hour so I wasn't too upset.
     
  7. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    That's 2 times tonight that you've hijacked a thread by linking to your story. Give it a rest...not every topic is about you. :rolleyes:
     
  8. dubber deux

    dubber deux Icon

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    The aspect of poor customer service has been brought up in this thread.

    I have every reason to comment on it.

    Interesting how anytime I post ANYTHING you are there replying and deflecting within minutes.

    sigma must have my sn on auto flag. :lol:
     
  9. Rasterburn

    Rasterburn Cool Member

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    Nov 2, 2009
    Dubber's bad experience really has no basis on this call, he had a bad rep but if you read his post he really didnt wait that long to speak to a rep. You had to wait on the phone a hour thats unusual, but then again you called on 11/03/11 during which time call time was higher due to the FOx DIsputes i would guess. If directv is experiencing high call volume, the phone will tell you so. we have to assume it was during a high call volume time. next time i would hang up and call back or ask to speak to a different department such as access card or sales and they can re-direct you back to retention probably much faster
     
  10. TEN89

    TEN89 Legend

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    Jun 27, 2003
    please don't drag on a pasting then it should be. close it. there are so mony posting that go for years that are kept on and take away from new and good posting.
     
  11. Jon J

    Jon J Grouch Extrordinaire

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    Music City, USA
    I need a translation of this. Anyone?
     
  12. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Hands Jon J a bottle of 100 proof Southern Comfort. A few hits from the bottle and it will all become clear to you. :)
     
  13. billsharpe

    billsharpe Hall Of Fame

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    Southern...
    I have to agree with Jon J. TEN89 needs a spelling checker and the ability to find the shift key :sure:
     
  14. Drew2k

    Drew2k New Member

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    Come on, the intent was clear: TEN89 wants the thread closed. Translated enough for you?
     
  15. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Let's move on from that, ok?
     
  16. Jon J

    Jon J Grouch Extrordinaire

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    Music City, USA
    Nope, but I admire your mind-reading capabilities.
     

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