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On which channels do you have audio dropouts?

Discussion in 'DIRECTV General Discussion' started by veryoldschool, Aug 2, 2010.

  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    "All" would suggest at any time, any channel would have these, but they don't, and I actually think reports of "all" channels, would hinder getting this resolved.
    If you can point them in the right direction, where they can see it, you're going to get much better results than pointing them to a channel that doesn't have them, where they conclude "you have" the problem with your system.
    What you seem to be asking DirecTV engineering to do is to have a person monitor each and every channel's audio.
    What I was trying to get in this thread, were common channels that have this most of the time, which we sort of got. ESPN, USA, TNT, to name a few.
    Monitoring these might be more productive.
  2. bubbagumper6

    bubbagumper6 AllStar

    Aug 13, 2010
    I don't know if anyone's watching the Steelers/Falcons game right now on channel 711 but it's having dropouts like crazy...Like at least once a minute...There was just two within like 10 seconds. I tried changing the settings on my receiver and it did nothing. One of my options is "Direct" which turns off all the receiver's processing and just passes the signal through unaltered to my speakers and it was still dropping out.

    This makes me pretty glad I don't pay for the NFL Sunday Ticket (today's a free preview day) because this game is almost unwatchable because of the audio.
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    This is the kind of post that should be helpful. It may be the feed to DirecTV, but in any case, it's what this thread was started for.
  4. sklarsky

    sklarsky New Member

    Dec 28, 2007
    Also watching the Steelers/Falcon game on Sunday Ticket (Channel 711) and the audio dropouts are driving me and my wife insane. I have an HR-21 and an Onkyo SR707.
  5. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    Sep 20, 2004
    Galactic Empire
    My Steelers dropouts are occuring on my HR20-700s and HR22-100 with an Onkyo 875. I've got 3 HD DVRs connected to my main TV, and the audio dropouts are ridiculous!
  6. RAD

    RAD Well-Known Member

    Aug 5, 2002
    Is it really that useful for a part time sports channel, that is unless someone at DirecTV is reading this thread in real time and can go look at the signal path. Else they'll come in Monday and everything for that channel has been torn down and nothing to look at.

    IMHO, with the data that's been provided in this thread DirecTV should see what channels are being reported the most and pick the top one or two and have someone monitor it 24x7. If that means taking someone off another project or paying overtime so be it.
  7. keenan

    keenan Godfather

    Feb 8, 2005
    The Steeler game problem looks to be something different, I'm seeing a stutter in the video at the same time as the audio dropout. Be interesting to know if it was happening with the local station channel as well.
  8. betterdan

    betterdan Icon

    May 22, 2007
    As has been said unless Directv is constantly monitoring this thread 24 hours a day it won't help much saying at what exact times someone sees an audio dropout. It happens so frequesntly on mine that all they have to do is turn to any HD channel and watch it for at least 30 minutes and they will encounter one. After over a year of this going on I find it hard to believe they are having a hard time trying to encounter any audio dropouts.
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    While this is true, "my point" was: the post gave a channel and program/time that was having this problem, instead of a "blanket all channels".
  10. DennisMileHi

    DennisMileHi Cool Member

    Aug 29, 2007
    I monitor this thread most days, but I must report that lately the number of dropouts has gone down a lot. I just watched the Brocos/ Jaguars game on CBS and there were zero dropouts for me. Seems like most things we have watched lately have not had many and sometimes zero dropouts.

    If this is true, it would be nice to know if D* actually has done anything on some channels to improve the quick dropouts.

    When the new TV season starts, there will be more chances to see if the dropouts are better or not.
  11. tsduke

    tsduke Godfather

    Mar 20, 2007
    No, what I'm saying is they need only sit and watch ONE channel for a couple hours and study the crap out of the errors. They don't need this thread info to fix it, just turn on a dang system with a HT system and watch tv. Like I said, some of these engineers have to have HT systems of their own. Unless of course they are sick of the dropouts like the rest of us and switched to Dish Network.
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    Hope they wouldn't pick one of my viewing channels then, or they wouldn't see/hear these dropouts.
    Currently I rarely hear them. [which goes back to the point of this thread, which channels are the worst for these]
  13. joshferg

    joshferg Cool Member

    Jul 9, 2010
    The issues with the Steelers game occurred on channel 711 for me but when I switched to OTA there was absolutely no audio or video issues. Also, it seemed like the issues lessened in the second half of the game.

    I also noticed that when the redzone channel was covering the game there were no audio or video issues.
  14. tsduke

    tsduke Godfather

    Mar 20, 2007
    That's great for you. RARELY do I NOT hear them.
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    [I'm not trying to be an ass here]
    Listing the channels that are the worst is a way to rub DirecTV's nose in this issue to help get it resolved.
    I know from my own experience, with them, that they have picked a local HD channel for me, monitored it for 45 mins and said there was no issue and wanted to clear the trouble ticket. I "suggested" [I was a bit more forceful :lol:] that they needed to monitor it longer as it would come and go.
    In the end their nose was shoved into the dodo and they realized what the problem was.
  16. RMD_63

    RMD_63 New Member

    Sep 24, 2007
    Drop-outs happening almost constantly on MTV this evening...
  17. Die Hard

    Die Hard Mentor

    Jul 21, 2010
    We have been listing channels and exact times of the audio dropouts. As said before, it's been almost a year now since I've started hearing the audio dropouts and it would be nice to start seeing some results.
    We all are having a hard time believing that they don't see/hear these audio dropouts.
    I, myself, have not seen a delcine in the frequency of the audio dropouts.
    And like others have said, there are times when I can see a slight picture stutter associated with some audio dropouts.
  18. betterdan

    betterdan Icon

    May 22, 2007
    My audio dropouts haven't got any better and now I am starting to see pictue anomalies sometimes along with them too.
    It is hard to just list a channel it's worse on because it is so random. One day Fox News will be horrible then the next it won't be as bad as some other channel then a couple days later it will be really bad again. They have had a year to watch tv, hard to believe they can't find these drop outs after that amount of time.
    I have been really patient with them and even let them replace a receiver even though I knew it wasn't the problem, I played along with them hoping it would help get them closer to fixing the problem. I am really disappointed in them now and quite sick of this problem. If I had a problem at work go on for a year, either someone would be on my butt constantly or I would be out in the unemployment line.
    Come on Directv do something about this already.
  19. JeffBowser

    JeffBowser blah blah blah

    Dec 21, 2006
    Don't know if this is helpful or not, but I had bad audio dropouts during the Green Bay- Philly game. Thing is, these dropouts happened on OTA (through my AM21), on both Miami 7 and West Palm 29.
  20. swans

    swans Legend

    Jan 23, 2007
    what the problem is and determined a remedy by now, then DirecTV has a serious problem. They (content providers/DirecTV) are not doing enough error correction on the encoding of their MPEG4 audio!!! It's really just piss poor quality control and money means more to them than our customer complaints. Especially when they can just say they don't know what we are talking about, it is our problem, and spend a year making us try to solve it!:mad:

    At this point, I would never recommend DirecTV to anybody until this problem is fixed.:nono2:

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