I would love to have this guy that wrote that email come and post. I would like him to explain how so many of us went to sleep one night and the audio was ok, got up the next morning with the blue light on after an update and had dropouts from that day on. I really don't like it when someone tells me what I didn't see. It would also add a little creditability to what's in that email. I could live with the dropouts until it's fixed if I weren't paying top dollar for the service. It's like a place advertising a 12 oz cup of coffee and only filling it 3/4 full but charging for a full cup. It's just not right.